They need to Have someone knowledgeable on site during work hours to help the customer drop off the keys or clear instructions on what to do by the drop box via QR code scan after hours. It was not easy to do.
WILLIAM C
Customer Reviews for Jay Store LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
If I were Uhaul, I would reside to allow this place to operate under my name any longer. Totally unprofessional and intentionally lying regarding mileage on the truck at pick up. They also added insurance without my knowledge after I declined it when I made the reservation.
ANGELA ITrain all your employees to be as kind & helpful as Monique M., an excellent wmployee...
LAURIE D