Customer Reviews for Jays Paint & Body
(U-Haul Neighborhood Dealer)

48 reviews

989 S Main St   Covington, TN 38019

(901) 313-8852

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(901) 313-8852

989 S Main St
Covington, TN 38019

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Dropped off at night and locked up the truck because we had pads and a dolly inside. They called the next day looking for the keys and were accommodating with my schedule to meet with them. Wonderful experience!

Sherri O. 
Rating:
5.0

Customer did not leave a comment.

Sandra N. 
Rating:
1.0

Jay's was fine - the problem was I had a reservation in Germantown, TN and they never called to confirm/schedule - I had to call. Then, when I called, they said "oh, we don't have anything within 50 miles of you." UGH - what kind of system allows a reservation THEN doesn't have a trailer???? That's just TERRIBLE.

Carey F. 
Rating:
5.0

Very easy and courteous agent.

James K. 
Rating:
4.0

Customer did not leave a comment.

BRENDA H. 
Rating:
4.0

Customer did not leave a comment.

BRENDA H. 
Rating:
4.0

Customer did not leave a comment.

Douglas Y. 
Rating:
5.0

Customer did not leave a comment.

ANGEL D. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL S. 
Rating:
5.0

Friendly and helpful staff!

DAMIR C. 
Rating:
4.0

Customer did not leave a comment.

JARED S. 
Rating:
3.0

Would have been helpful, if someone was on site.

Robin B. 
Rating:
5.0

Awesome customer service. They hooked everything up and on I went. Great trip thank you again for the superb service.

EVERETT D. 
Rating:
4.0

Customer did not leave a comment.

gerald Y. 
Rating:
5.0

Customer did not leave a comment.

SHAQUITA W. 
Rating:
5.0

Customer did not leave a comment.

LORI H. 
Rating:
5.0

Jennifer at the Uhaul dealer was great! Very helpful and knowledgeable about the equipment. Would highly recommend Jay's Paint & Body in Covington for your Uhaul rentals!

JASON R. 
Rating:
4.0

Customer did not leave a comment.

TRACEY H. 
Rating:
4.0

Customer did not leave a comment.

melanie L. 
Rating:
5.0

They provided outstanding customer service. I was afraid that I would not make it to their location before they closed. They graciously agreed to wait for me. I highly recommend them

DEDRA A. 
Rating:
5.0

Customer did not leave a comment.

Sarita A. 
Rating:
5.0

Great service thank you

TROY F. 
Rating:
1.0

My original reservation location did not have my van. Went an hour away to pick up my van. When I got there my reservation was moved again. Thankfully they went ahead and got me in a truck.

ALDO R. 
Rating:
5.0

Customer did not leave a comment.

PHILESHA W. 
Rating:
1.0

I had a 5 x 8 trailer rented from uhaul moving & storage of Collierville. They rented me a 5 x 8 then didn't have it the day of the move. They sent me 45 minutes away to get a 6 x 12 that they knew my vehicle wouldn't tow. Collierville uhaul lied. I had to rent a truck. The cost was over $500 more. The complaint department acts like it is my own fault for renting the truck. I will never use uhaul again. Horrible company

GLORIA F. 
Rating:
5.0

Great customer service! Jennifer was amazing to deal with and very informative. Would highly recommend!

rodney D. 
Rating:
5.0

Customer did not leave a comment.

Corrnelius S. 
Rating:
4.0

Jennifer was very helpful, friendly and polite

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Darius J. 
Rating:
5.0

Very nice and friendly service but the location on highway 64 in Bartlett the guy with glasses at the window was very very rude and unwilling to answer a question and when ask to explain he was very snippy and uncustomer service. But the Covington location was awesome. Thank you

Tamra C. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

TAMMY C. 
Rating:
5.0

Customer did not leave a comment.

DAMIR C. 
Rating:
5.0

Customer did not leave a comment.

annette T. 
Rating:
3.0

Customer did not leave a comment.

aaron W. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M. 
Rating:
5.0

Very quick service and everyone so nice I will always use them if I have to rent again best experience ever Thank yall so much god bless

may P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
3.0

They were closed the day I returned equipment. I just left equipment in parking lot.

Chris H. 
Rating:
3.0

Upon returning vehicle in Decatur al. Beltline office I was treated very poorly by Donald Collins. I was mislead about mileage usage, early return, and how I would be charged. I will not be using u-haul. Again nor would I recommend them to my worst foe!! My wife and I were lied to about the whole rental.

John B. 
Rating:
5.0

Customer did not leave a comment.

kathy K. 
Rating:
4.0

Great Service!

Leroy M. 
Rating:
5.0

Service was great and the truck worked well.

Matthew H. 
Rating:
3.0

No further comments at this time.

clarence H. 
Rating:
3.0

The faciltiy is OK, but the location can be tough to get to, street at one end is a railroad tunnel with VERY LOW clearance, and not the only one in town of Covington or Brighton TN area, not their fault, but drivers to the area need to know how to get AROUND these hazards.

mark R. 
Rating:
5.0

Customer did not leave a comment.

DWAIN E. 
No reviews have been submitted for this location.

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