As a long time UHaul customer, this was the poorest experience I’ve had. Rented out of a gas station, one nice attendant, overwhelmed by regular gas/convenience business and she was physically incapable of helping with the trailer hookup. Then the equipment wiring was faulty and I was required to visit another location that fixed the problem. No brake lights in between. Cost me almost two hours and wrecked my day in terms of loading ~two hours south. Area manager said he would credit my account $50 for my trouble…but he apparently didn’t follow-through. UHaul should not be renting from locations like this that are unequipped/not knowledgeable to m renting their equipment.
John S
Customer Reviews for JBH Knoxville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
Christopher PTrailer lights did not work.
SANDRA ACouldn't get reservation completed. Couldnt add 2nd driver. Took 3 hours to get truck. Uhaul assign truck to a location that dod not have all equipment. Will think hard before using again. Check in ĺocation had confusing, difficult parking at check in. All people were nice, but 3 hrs and unclear directions?
Charles S