Friendly and professionalGARTH N.
Customer Reviews for JC Kwik Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
process was slow; no offer to inspect the equipment with us; no help hooking in upGayla M.
I didn't shop around but it was a cute little convenience store. The ladies working were quick to take care of everything and knew what they were doing. Tell them keep up the good work I even found a cute sunflower air freshener was was niceJames T.
Customer did not leave a comment.Jeff N.
The store employees had no idea for sure when they closed, did not check in the trailer, just took down my name and contract number for someone else to do it. I still have no confirmation that they actually turned in the trailer.PATRICIA M.
Customer did not leave a comment.Eric D.
I returned the truck clean and I thought I was getting a $25 dollar credit on my bill.Bret S.
Customer did not leave a comment.Amanda A.
I was told the terms and conditions of renting the truck would be .69/mile. I checked the mileage when I left and when I got my charges on my card, I was over-charged. I am not sure what reason would be given for the extra charges as I filled the truck up with gas before I returned it, returned it on time and had no incident. Not worth arguing! Disappointed customer!Karen T.
Customer did not leave a comment.Jordan D.
Great service was provided. Very helpful. Great attitude. I would rent from them again, no problem.Carlos V.
Quit offering to pick the location yo pick up equipment if you're not going to have it at that locationRick B.
No where near my actual ending locationJake H.
She was very professional and helpfulJIMMY P.
Customer did not leave a comment.Jeff F.
No one is checking the trucks out to make sure there in properly working orderSteve R.
The pick-up location, JC Kwik Mart, was incredible. The staff couldn't represent your company better.KOREY T.
Customer did not leave a comment.Amber J.
Very friendly and helpful.Katrina K.
Great service. Small town friendly people. Would recommend to anyone needing to rent moving equipment. Even had a follow up phone call from JC Kwik Mart asking how things went with my rented equipment. They get 5 stars only because There wasn't an option for 6 stars. C. Carter, Weatherford, TX.Christopher C.
Website says M-F closing at 6:30 pm, called at 5:30 pm on July 8th, explained that I was still unloading the truck and could not return it before 7:00 pm. Clerk said that someone would be there until 9:00 pm and could take the key and check in the truck. I returned the truck at 7:00 pm. U-Haul site did not show the truck turned in the next morning, and I called the Kwik Mart and the clerk said that when checked in they would ensure the correct time of drop-off was reported. Kwik Mart is about 3 miles from my home, so I could have dropped the truck off the next morning and walked home, not having a ride arranged.JEROME B.
Nothing yall are greatDakota P.
For the Auto Transport rental configuration, make the "What are you towing" work better.Paul F.
Customer did not leave a comment.DONNA D.
Customer did not leave a comment.Steven G.
the people were very helpful and knowledgeable. They have great hamburger too!.Barbara G.
Windshield Wipers were bad on the van as we found out later.Kerry G.
Customer did not leave a comment.Sarah G.
Repair your trucksLarry T.
Customer did not leave a comment.David S.
Give some discountsBradley M.
Customer did not leave a comment.Donald H.
Customer did not leave a comment.Donald H.
Customer did not leave a comment.Tommy C.
I rented a round trip drop off and understand a reduced rate was offered for doing so. After dragging the trailer around that didn't track as I thought it should, I stopped at another uhaul site to inquire the upcharge. I was quoted $185 to drop it only 50 miles from original pickup. I thought that was extremely outrageous for a 6x12 trailer. I will certainly consider alternatives the next time I may need.ricky Y.
Great customer service; dealt with booking issue that I had with uhaul online. Great folks!Charles S.
Customer did not leave a comment.Shari W.
Great folks, I drive past other locations to trade with these folksWILLIE T.
Very kind and courteous staff. Can't fix what's not broken. ??Susan K.
they are great took care of me after a total mess up at anther uhaul store in mineral wells tx at big willys..had to drive 30 min to get to JC Kwik mart but they took car of it got me on the road with a trailerJohn H.
Very friendly and very helpful.William C.
No apparent key drop location for after hours return.Charles R.
Customer did not leave a comment.Manuel G.
Customer did not leave a comment.BRENDA S.
Muy buena atencionEumar L.
JC Kwik Mart went above and beyondJeff N.
Customer did not leave a comment.Joseph L.
Customer did not leave a comment.kim H.
Customer did not leave a comment.PEASTER I.
Customer did not leave a comment.Larry P.
While not this locations fault, I was sent to this one from a place close to where I live to save some money on mileage. That did not really happen as they had no clue where I was going was, and I trusted them to find a place close by. They sent me over 20 miles away from where I needed to go to pick up the equipment I rented, resulting in still paying quite a bit for milage. This location was very kind and treated me with respect.Sandra R.
Customer did not leave a comment.PEASTER I.
Location was fine. I have issues with the number of extra miles I was charged.Steven B.
Customer did not leave a comment.James R.
Customer did not leave a comment.KIRK W.
Customer did not leave a comment.Tracy H.
Great customer service!Kerry G.
Great local establishment, quick and easy wonderful staffWILLIE T.
Customer did not leave a comment.Kristen D.
When you need to drop off a rental, why did I have to drive by 3 UHaul places, but drive an hour away to turn the trailer in? The drop-off site in Mineral Wells was closed, so I was told I had to go to Pester, an hour away, going through Weatherford where we literally passed 3 places. RidiculousAllen G.
Yes very nice and help full.Michael G.
Customer did not leave a comment.Robert S.
Thanks Chantel for all your help . this place was such a great experience they are so nice and helpful I would recommend them because they are without a doubt the best place in Weatherford to rent a trailer they work with you very wellTeresa D.
Customer did not leave a comment.ROBIN L.
Very easily to work with. Will be using them again!!Daniel V.
maybe little bigger cargo trailerGonzalo S.
Lady at station was nice, she offered to check in the truck for me but I just did it online. She took the truck and parked it for me though. Very niceEric S.
very friendly and helpfulTeresa D.
Even though the staff were nice they were not following any guidelines. They seemed to just want to throw the truck into our hands. No military discount Also mis lead us by telling us they would prorate us if we call the 877 number. This experience was everything shy of a nightmare.STEVEN D.
First off they close at 9pm, the owner was nice enough to let us pick up our U-Haul , when we arrived at 9:20 Even though they set up our time to pick up at 10pm... Glad his wife knew how to work the site they used to check us in. The little store was nice. Thank you for helping us out, sir.Cheyenne M.
Customer did not leave a comment.Randy T.
After some initial difficulty they made it all good.David D.
Actually ended up dropping the trailer with the guy in Peaster, Tx. He was very helpful and would definitely recommend him!!!!Ron H.
I am very irritated that I just got something saying I was being charged for an extra day when I spoke to the lady & she said I wouldn't as she didn't know how to deal with the paperwork and I would have to wait for the owner. Don't promise a customer something you can't deliver on.Patrick S.
Customer did not leave a comment.DUSTY A.
JC Quick Mart got me fixed up very well. I read reviews prior on u-haul and had my reservations; however all was good with my experience.Sean S.
Customer did not leave a comment.D. Kirk E.
The drop off was a convenience store and we had to wait in line to drop it off. Then they charged us for an extra day. We will never again rent from UHAUL and I plan to share this horrible experience via social media as others need to know what we experienced.KEN R.
The Uhaul was full of dog hair, like a shedding dog, not just random hairs. I booked the truck at 11:00 am and returned it at 1:00 am and was charged for an extra day. This is a 24-hour drop off location, and truck rentals can be for up to 24 hours. Because I was off on how many hours it would take us to move, unfortunately, I'm not a professional, I got charged an additional $39, which was more than my initial booking of $29 per day on the same truck. I initially booked the reservation for 10:30 am pickup and was 30 minutes late because I did not realize that this pickup location was so far from where I needed to be. This place is far, I did not even know Weatherford was this big of a town. Uhaul does not let you pick up a scheduled truck 10 minutes early nor do they let you change a reservation booked online, and they will cancel your reservation if you are more than 10 minutes late. Because I was late I had to rebook the reservation and was charged $39 instead of $29 for the exact same truck from the same place. Then when I got there the lady checked me in. She asked "will you be bringing the truck back by 5:30 pm," I said no, probably not, I'm sure it will take longer than that. NO mention that I would be charged an additional $39 if it was not back by 5:30 pm. I get there at 1:00 in the morning after a very stressful move and the mobile app notifies me of the additional charge. To my knowledge, Uhaul truck rentals can be for up to 24 hrs. The day after I returned the truck my card was only charged $66.45. I think, nice they adjusted the rental. Then today my card is hit for $129.95 and I am sent a bill for the rental that happened almost two weeks ago. I am a house flipper and apartment manager, I move more than anyone on the planet. I have used Uhaul probably 8 times in the last year. I WILL NOT EVER USE THIS COMPANY AGAIN. Budget will have my business every time from now on.Maranda C.
Customer did not leave a comment.Rhonda G.
Customer did not leave a comment.Chuck W.
Customer did not leave a comment.Duane C.
Customer did not leave a comment.Guillermo M.
Great People, extremely helpful !ben Z.
Customer did not leave a comment.Shaun F.
The young lady who took care of me said that they hasn't been doing Uhaul service very long, but I would never have guessed! She was very knowledgeable and helpful! Excellent service! Thank you!Faith L L.
Excellent service Thank Youbarrie K.
Customer did not leave a comment.Thomas S.
Customer did not leave a comment.Trena K.
Customer did not leave a comment.chad M.
VERY friendly and nice felt like I knew them foreverCraig C.
Customer did not leave a comment.Sherry O.
I started at the location of Cliffs Goodyear in Springtown where I was treated extremely rude and told oh well we don't have the trailer you reserved and tough. I was told it was UHauls fault and to deal with it. I will not be using UHaul in the future because of the owner of Cliffs Goodyear in Springtown.william C.
provide tongue jacks for the trailers.Cameron N.
Customer did not leave a comment.Sarah C.
Customer did not leave a comment.Greg G.
Customer did not leave a comment.jessica T.
Customer did not leave a comment.Rosey G.