My reservation was canceled last minute by Uhaul because the trailer was not at the pickup location. I was told the alternative pickup location was at a business over an hour drive further away. I called around myself and found one closer. When I went to the drop off location no one was there and when I called them, they just said, we aren't available. I called the next closest Uhaul dealer and he said he didn't have room to take the trailer. I googled and found a Uhaul dealer that was several miles further and took it there. At least that location was cordial and accepted my drop off. This ordeal cost me a lot of time and extra gasoline which at today's prices is not a laughing matter. I expect a call from Uhaul with an apology and some compensation. I feel like a complete refund is in order.GEOFFREY L.
Customer Reviews for JCS Repair
(U-Haul Neighborhood Dealer)
West Blocton, AL 35184
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 9 am - 1 pm
- Sun: Closed
Special Operating Hours
- 5/30/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Brendan P.
Customer did not leave a comment.MICHAEL S.
The rental truck was run down and outdated, high miles, seats worn out, door seals don't seal, shorted furniture pads, loose steering and needs u-joints replaced. Worst truck I've ever rented to make a 750 mile drive and had to drive 60 miles one way to pick it up after being switched from a local place the day before.Phillip S.
The guy was super helpful. An dumpster was great to.James P.
Customer did not leave a comment.Timothy C.
Well the battery died twice and I had to call someone for a jump. Then the ramp wouldn't go back in. So called uhaul and they said 90 min wait. Then he said he was told to repo it at 12:00 at night. It's me my dog and my handicapped daughter. He talks smart to us cause he has to follow us home to unload a chair snd hand trucks then he follows us back where we rented it so I could get my car. He said he didn't have all night to follow us around. Well then he should repo it when it's not rented. This was a disaster!!Callie T.
My issue is not with JCS Repair. My issue is with Uhaul corporate. They sent me to pick up a truck they knew was questionable in the first place. Made me go to two separate locations to pick up my order. Getting in touch with a real person from the place you rented the truck is a joke. The national call center is about useless. Nice people they just can't do anything.David K.