Customer Reviews for JD Towing & Hauling Inc
(U-Haul Neighborhood Dealer)

102 reviews

1025 Main St   Newfoundland, PA 18445

(570) 676-9449

Location Hours

  • Mon-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(570) 676-9449

1025 Main St
Newfoundland, PA 18445

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

JOSEPH J D. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

The person who checked me out got snippy with me when I (politely) told her my 15 foot truck only had a 12 foot cargo bed. It didn't seem like she was interested in trying to resolve the issue, but her co-worker overheard the conversation and came over and politely explained that U-Haul corporate calls what I had a 15 foot truck because it has a 12 foot cargo bed with 3 additional feet of space that was just over the cab. This didn't do me much good because I had enough cargo (including an almost-14 foot boat) to fill the full 15 feet - as it turned out I ended up having to leave the boat behind, which was a big disappointment. This seems like false advertising to me, but I realize this is a U-Haul corporate issue and not an issue with the pickup location.

William A. 
Rating:
5.0

Customer did not leave a comment.

Albert W. 
Rating:
3.0

I am not happy you don't have the ramps on the trucks anymore. This was a nice item to have and caused issues with me loading some of the items.

Marc A. 
Rating:
5.0

Great uhaul location.I use them all the time.

John P. 
Rating:
5.0

Drop off was easy and very professional

Bruno M. 
Rating:
5.0

Reserved online and picked up at counter, friendly efficient people. Online system is too cumbersome, screen after screen then multiple text messages. UHaul needs to simplify that part of the process.

Gregory S. 
Rating:
5.0

The father and daughter team at FDR Towing could not have been better. They provided late-night assistance when we struck a deer on I-84 just east of Scranton, PA, and were tremendously responsive throughout the night and until we resumed our trip the following morning, helping to make various arrangements and driving us from the damaged vehicle to our emergency overnight accommodations. Leaving the damaged vehicle so we could transfer the load to a U-HAUL vehicle the next day and driving us from our hotel to their location to pick up the U-HAUL vehicle.

Stephen S. 
Rating:
4.0

Customer did not leave a comment.

Lance D. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
1.0

The owner was 1 hour late getting there. Meanwhile I am paying movers at the location to just stand around. When I tried to call u-haul to close out the ticket, I was on hold for 1 hour EXACTLY and then disconnected. I tried to close it out on my phone but there was at least a 20 minute wait for help to turn on location services. I feel that this has cost me extra money for the movers and i should be reimbursed at least in part.

Sandra L. 
Rating:
2.0

Nobody was at the drop off location I was there at 3pm nobody answered the phones and no answering service. And now being charge for fuel when truck had 7/8 of a tank of gas and can't anybody on phone from drop off spot or u-haul this is a bunch of shit

Edward L. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH H. 
Rating:
5.0

Customer did not leave a comment.

Leo D. 
Rating:
5.0

the agents were very accomodating to my request to change the pick up time and matter related to my rental

Matthew A. 
Rating:
3.0

Customer did not leave a comment.

MICHAELY R. 
Rating:
4.0

Lights did not work

Daniel B. 
Rating:
3.0

Be a little more friendlier at the front desk. The young lady at the front desk made it seem like an inconvenience to rent the truck.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Katherine N. 
Rating:
1.0

They had a sign on the door which said they did not use masks, and they did not in violation of PA law. They watched, amused, from the window as I struggled to back the trailer to where they said they wanted it, and offered no help. They left it to me with a medical issue with my arm to unhook the trailer, again offering no help. The original drop off in the contract was much closer in Hamlin. Closed on Sunday, but with 24/7 drop-off and I should have just insisted on that rather than the switch to Newfoundland.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

I was very close on my travel mileage. So if I had to take a different route I would have been over. Otherwise the truck was very comfy and stayed warm thru the snow storms I hit. Thank you. I always used uhaul. Great company.

Barbara S. 
Rating:
4.0

Convienient, rides beautifully and wel maintained.

christina S. 
Rating:
4.0

Customer did not leave a comment.

Douglas H. 
Rating:
3.0

The truck smelled like body odor and the girl didn't explain anything at all, although she was friendly. This was not the location i had requested it was about 15 miles away

Vicky T. 
Rating:
5.0

Customer did not leave a comment.

Dennis L. 
Rating:
3.0

Customer did not leave a comment.

Todd D. 
Rating:
5.0

Customer did not leave a comment.

Dale B. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

vinod G. 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
5.0

Nothing

Gabriel N. 
Rating:
2.0

I was disappointed that my pick up time and location was moved the night before I was to get my van. I I was supposed to be notified by email and phone but did not receive the notice until the day after we had to drive 30 miles out of our way and 3 hours later to pick up are rental which caused many different issues with my plan to move furniture

April A. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES G. 
Rating:
5.0

Wonderful people to deal with, polite and efficient. I would highly recommend them and will use them again when needed.

Raymond C. 
Rating:
5.0

The female worker at this location was very helpful. Staff was very friendly.

Eric C. 
Rating:
5.0

The location was fantastic. The girl in the office was extremely helpful and had amazing customer service skills. Uhaul however, ZERO STARS!!!!! Awful, Awful, Awful......

Kevin B. 
Rating:
5.0

Steering wheel was very loose driving

Brian G. 
Rating:
4.0

Customer did not leave a comment.

TODD V. 
Rating:
5.0

wish workers would wear their masks. They did not

Patricia C. 
Rating:
4.0

Customer did not leave a comment.

SAMUEL B. 
Rating:
3.0

there was damage on the side of the truck that was not represented in the self-check-in photos. This may not have had anything to do with the pick up location itself.

matthew S. 
Rating:
5.0

Just keep-on as you are.

Robert C. 
Rating:
5.0

Excellent service

Keith B. 
Rating:
5.0

I have the highest praise for the young woman working at the counter. She was great.

William B. 
Rating:
3.0

Trailer suspension broke and blew out the tire. I was unable to complete my mive

Michael D. 
Rating:
3.0

Customer did not leave a comment.

James J. 
Rating:
4.0

Customer did not leave a comment.

Janet N. 
Rating:
5.0

Customer did not leave a comment.

Samuel J. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Gay W. 
Rating:
1.0

I returned the truck I had on the 10th of June at I think around 8 p.m.. I was able to have the truck until the 11th of June at 10 a.m. the truck needed to be back. when I got my receipt from this place it stated that their truck was returned at 8:26 p.m. on the 11th and a charge of $40 was for an extra day of usage. That is incorrect and that makes me very upset and will think twice when I want to do a u-haul. This place should not be a U-Haul outlet if they do not have responsible people like they did when I picked up the truck they were amazing.

pamela B. 
Rating:
5.0

Nothing... everything is good

Joseph G. 
Rating:
5.0

They were great!

Roxanne R. 
Rating:
5.0

Very friendly made the process easy

Alicia B. 
Rating:
5.0

All was good. Van was clean and in great shape; it got better gas mileage than I expected. It was ready when I expected it to be and easy to return with the key drop box. Thank you

Samuel J. 
Rating:
5.0

Customer did not leave a comment.

Phillippe M. 
Rating:
5.0

Customer did not leave a comment.

Ryan R. 
Rating:
5.0

Customer did not leave a comment.

Matthew P. 
Rating:
5.0

Nothing The woman at the counter who help us was very nice and helpful through the process. She made it easy. Thank you

Grzegorz P. 
Rating:
5.0

I had to go to this location because they didn't have the trailer at the original location, MS AUTO BODY. I had to travel 15 additional miles to pick up the trailer.

Rudolph S. 
Rating:
5.0

service was fast and easy. would recommend this location to friends.

THERESA C. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

See comment above

DANIEL H. 
Rating:
5.0

Very friendly and professional service.

Jay V. 
Rating:
5.0

Simple and efficient pick up process. The owner checked in prior to pick up to offer assistance if needed. Super easy!

Lori C. 
Rating:
1.0

Customer did not leave a comment.

STEVE G. 
Rating:
5.0

Very friendly

Amitral S. 
Rating:
5.0

Customer did not leave a comment.

Stephen E. 
Rating:
5.0

Laura was very professional!

John G. 
Rating:
5.0

Excellent customer service

DEREK S. 
Rating:
5.0

Customer did not leave a comment.

Heidi K. 
Rating:
5.0

The representative was very friendly and informative. She went over everything thoroughly.

Charles F. 
Rating:
5.0

More leg room for y'all people!

Brian K. 
Rating:
5.0

The drop off process for truck share was considerably less complicated than the pick up. While the store was closed I was able to drop the truck off simply and leave in a matter of about 15 min.

Heather H. 
Rating:
5.0

Excellent customer service and very clean truck

Jim O. 
Rating:
5.0

They were very helpful after I explained the poor pick up location. I then had to pay an extra $40.00 in mileage.

Craig S. 
Rating:
5.0

Customer did not leave a comment.

Christopher N. 
Rating:
5.0

Customer did not leave a comment.

Martin L. 
Rating:
5.0

This location is run by a very knowledgeable young lady , I was very impressed.

FERNANDO L. 
Rating:
5.0

Very helpful and friendly staff.

JOHN P. 
Rating:
3.0

I rented only a $7.00 a day dolly and your system required excessive info such as copy of driver's license and phone # of my companion. Excessive, invasive and wasted a lot of time. Please streamline this for simple rentals.

Scott N. 
Rating:
5.0

I had requested the vehicle at the Hamlin office, and was told to use the newfoundland office. everyone was polite, courteous. but I don't feel that I should have been charged the additional mileage costs.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

Samantha W. 
Rating:
5.0

No complaints . The cab had a nice clean smell to it .

Robert P. 
Rating:
4.0

Pleasant person on phone but I resorted to using drop box when person failed to show up on Sat. morning (12N) after 25 minutes. Would prefer to show return in person. Assume no issues and tank was 1/4 more full than when picked up.

caryl M. 
Rating:
5.0

For a location that was just figuring out how to do rentals they did a very good job

Keith Z. 
Rating:
4.0

This has nothing to do with JD towing because they were very friendly and helpful. However uhaul is a garbage company that cheat to make a few extra dollars! I reserved a truck that was not only close to my house but super convenient! The day before my rental I get told I need to drive an extra 25 miles out of my way because "they don't have that truck at your location" and my contract states that that is what happebs! IDGAF what the contract says I end up paying for 22 more miles because uhaul is to lazy to bring the truck closer. BS! It's a way to squeeze extra money from customers. On top of that when I got my bill I was charged an extra 100 miles which is corrected but not right to begin with.

Jorge C. 
Rating:
5.0

They are a local outfit that I really liked . So friendly and kind.... Sincerely, CHARNELL SCHEETZ

Charnell S. 
Rating:
5.0

Customer did not leave a comment.

James W. 
No reviews have been submitted for this location.

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