Customer Reviews for JD Towing & Hauling Inc
(U-Haul Neighborhood Dealer)

238 reviews

1025 Main St   Newfoundland, PA 18445

(570) 676-9449

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 9 am–12 pm

Services at this Location:

Contact Us

(570) 676-9449

1025 Main St
Newfoundland, PA 18445

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: 9 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

There needs to be some type of jack on these trailers to unhook and rehook. Way to heavy to lift on your own.

KEVIN B 
Rating:
5.0

Customer did not leave a comment.

Robert R 
Rating:
4.0

Customer did not leave a comment.

ANTHONY B 
Rating:
5.0

Customer did not leave a comment.

Kerrin P 
Rating:
3.0

I returned the truck at 4pm. The location was supposed to be open until 5pm but no one was there anymore. They luckily have a key drop box, so I didn't had to come back. Your webform has a bug, as I selected N/A for location, personnel, and recommendation, but with this selection I cannot submit the form. So I selected No as default, though I cannot judge this for above reason.

Anthony B 
Rating:
5.0

Customer did not leave a comment.

Karen r 
Rating:
5.0

Customer did not leave a comment.

chris m 
Rating:
4.0

Customer did not leave a comment.

Kevin M 
Rating:
3.0

Customer did not leave a comment.

Jennifer L 
Rating:
5.0

Customer did not leave a comment.

Kim C 
Rating:
3.0

Customer did not leave a comment.

Daniel B 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
5.0

Customer did not leave a comment.

Ulises V 
Rating:
3.0

Customer did not leave a comment.

john F 
Rating:
5.0

Customer did not leave a comment.

Joseph T 
Rating:
1.0

On Monday, I arrived to rent a truck that I had previously reserved online. Unfortunately, since I didn't have a credit card, I was informed that I needed to leave a cash deposit of one hundred dollars. Although this wasn't ideal, the lady who assisted me had trouble processing my debit card for the deposit, which is why I had to give her cash. Consequently, I ended up providing double the estimated charges, which were around $80, due to keeping the truck overnight. The next day, after moving all my belongings by myself from a distressing domestic dispute where I was physically assaulted, the weather worsened and it had snowed the previous evening. As I was maneuvering the ramp, I slipped and injured myself. Not only was I already sore from moving heavy items, but now I had an additional injury. To make matters worse, there seemed to be a mix-up with the phone numbers, despite calling the listed number. Unfortunately, I couldn't reach anyone at the towing facility, as I had been warned that they were only available by appointment and not always present. Although not a major issue, I still wanted to stay in touch, so I called the 800 number for U-Haul to request an extension of my truck rental. Luckily, they assured me that since I had reached out, I was in good standing and extending my rental for another day wouldn't be a problem. The following day, I was still feeling sore and could barely make progress due to the bad weather and my physical condition. I called the facility again, this time using the number they had left me in a message the previous evening when they wanted to know the truck's whereabouts. However, they failed to check my reservation in the computer and see that it had been adjusted. Since there was no answer, I dialed the 800 number for U-Haul once more. I inquired about renting the truck until the end of the week, specifically until Friday, so that I wouldn't have to repeat this process every day. While extendung ny retal, I was informed that I needed to go to the facility and provide more money to cover the extended rental. Although inconvenient, this wasn't a problem. On Wednesday, I drove a few extra miles to the facility and handed them an additional $140.75 in cash as a deposit to go towards the final bill. To summarize, so far I had given them a total of $340.75 in cash. By Thursday evening at 7 PM, I had managed to unload everything from the truck. I dropped off the truck using their drop-off key slot and followed their online drop-off process. Nobody was present, but I assumed everything would be fine. I planned to call the next day to retrieve my deposit and any overpaid money. In order to give them enough time, I waited until around 3 o'clock in the afternoon to call. However, when I spoke to a young lady, she immediately displayed a negative attitude and insinuated accusations. Apparently, they had a bad day and were very busy, which prevented her from checking in my truck at that moment. Despite the truck being there for over 20 hours, I patiently waited for her to call me back. Unfortunately, when I received the callback, it went straight to voicemail. The message informed me that I would only receive $3.85 as a refund, and that I had "burned through" my deposit money due to rental charges. This situation is completely absurd and not entirely accurate! I feel as if I am being deliberately robbed of my $100 deposit, which was initially promised to me by the older lady who said she would hold onto it until I returned the truck the following day. Clearly, this was not the case! My initial receipt shows that I handed her $200, but they only applied $100 to my rental. At no point did I receive the other $100 back. I am certain of this because it was all the cash I had in $100 bills! When adding the $200 and the additional $140.75, it totals $340.75. My final rental bill amounted to $236.90. Therefore, subtracting $236.90 from $340.75 leaves me with $103.85 that I am owed! However, the girl I spoke to, who had an immediate and complete attitude towards me without even listening to what happened during my initial check-in, claims that I am only owed $3.85. Not only that, she also accused me of yelling at her, which is completely unbelievable. This place is essentially stealing money from me during a desperate time of need, right before Christmas. I strongly advise against renting a U-Haul from this location or having your car towed by them. Who knows how many others they rip off in this disgusting manner.

Anna D 
Rating:
1.0

I set everything up online, paid for it online the amount was about $490.00 and when I went to pick it up the charged me almost $700.00. That price was for if I wanted all the extras. Which I did not ask for.

John D 
Rating:
5.0

Customer did not leave a comment.

gary s 
Rating:
5.0

This Location is fantastic!!! Laura Is top notch she went out of her way to get me the trucks I needed. I can't say enough. About the wonderful customer service, I received. I had three rentals from this location in 6 months and they have all been top notch. The truck was clean and drove great, I highly recommend it. I won't go anywhere else.!

Linda L 
Rating:
3.0

Customer did not leave a comment.

Anthony C 
Rating:
5.0

Customer did not leave a comment.

Paul J 
Rating:
5.0

Customer did not leave a comment.

Kiera B 
Rating:
5.0

Customer did not leave a comment.

Louis C 
Rating:
4.0

Customer did not leave a comment.

Mary F 
Rating:
5.0

Customer did not leave a comment.

Mary F 
Rating:
5.0

Having to deal with raised rates on Friday made me rearrange my move schedued for the day. Changing any part of my schedule during this busy time was very inconvenient.l I will probably choose another carrier for next week.

Mary F 
Rating:
4.0

Customer did not leave a comment.

Ken O 
Rating:
5.0

Customer did not leave a comment.

Mary F 
Rating:
5.0

J D was excellent place to deal with.

MICHAEL P 
Rating:
3.0

Checking in was good. Returning the trailer was not. There is not a good way to return the trailer after business hours.

David D 
Rating:
4.0

Customer did not leave a comment.

Christopher Z 
Rating:
5.0

Customer did not leave a comment.

Ann S 
Rating:
5.0

Customer did not leave a comment.

mary f 
Rating:
5.0

The young lady at JD towing was absolutely awesome. And very professional.

Sharon D 
Rating:
5.0

I got 4 message re: our rental, and each one had a different return time. It was weird. I went with what the contract said.

mary f 
Rating:
5.0

Customer did not leave a comment.

Anthony P 
Rating:
5.0

The person at JD Towing was very friendly and knowledgeable. She gave me some tips on shortening the chain , checked to make sure all lights worked and the hitch was properly secure. She also advised me of return instructions. I will use this company again

Bob H 
Rating:
5.0

We told the rep about the mirror and the engine

Bruce B 
Rating:
5.0

Customer did not leave a comment.

Shelly B 
Rating:
5.0

Customer did not leave a comment.

Mark l 
Rating:
4.0

Easy and convenient. I had to call them once I got there but it was seamless.

William L 
Rating:
5.0

Customer did not leave a comment.

James B 
Rating:
3.0

I dropped off the truck here with the app while no one was present. Again the app proved to be slow and buggy but after numerous attempts I was finally able to complete the drop off. The grounds were clean and orderly however with all the other trucks and trailers, there was barely anywhere to park my truck.

Christopher A 
Rating:
4.0

Customer did not leave a comment.

WILLIAM A 
Rating:
5.0

Nothing, the staff is great!

Charles E 
Rating:
5.0

This location was excellent

laura r 
Rating:
3.0

Customer did not leave a comment.

David C 
Rating:
3.0

They charged me for 2 gallons of gas when I made sure that the needle on the gas gauge had more gas in it than when I picked it up in NJ. My submitted photo clearly shows that!

Judith S 
Rating:
5.0

Because of a detour on ledgedale rd we had to go out of our way which tacked on additional miles we don’t feel we should be charged.

Bruce B 
Rating:
5.0

Customer did not leave a comment.

Grigory R 
Rating:
5.0

service was excellent need a place to store U Haul while between closing which made the day easier

David L 
Rating:
5.0

Customer did not leave a comment.

James B 
Rating:
5.0

The location and staff were excellent and very accommodating.

Ruth S 
Rating:
2.0

The young woman at the counter was rude. When I asked to do a walk around of the truck she declined, saying she was too busy with another customer, even though there was no one else in the office or on the phone.

Mark V 
Rating:
5.0

Excellent customer service!!

Pamela S 
Rating:
5.0

Lady at location was very nice, helpful and efficient. Was a pleasure.

Jeanie L 
Rating:
5.0

Everything was fine. The only thing I’d say is try to make the prices the same. When I made the reservation online the uhaul was $389 with the $5 environmental fee, but when I went to pick it up it was $412 plus a rental tax and some other fee which made it $455.

Kayla M 
Rating:
5.0

Customer did not leave a comment.

Michael O 
Rating:
5.0

Customer did not leave a comment.

Linda M 
Rating:
3.0

Customer did not leave a comment.

Gregorio B 
Rating:
5.0

Nothing, everything was very good.

Ezra C 
Rating:
5.0

Customer did not leave a comment.

Edward P 
Rating:
5.0

Even U-Haul was very convenient and economical for me The customer service was outstanding Thank you

Dale B 
Rating:
4.0

Customer did not leave a comment.

Paul J 
Rating:
5.0

Customer did not leave a comment.

Thomas S 
Rating:
3.0

Customer did not leave a comment.

David C 
Rating:
5.0

Customer did not leave a comment.

Michael W 
Rating:
5.0

Customer did not leave a comment.

Janice A 
Rating:
4.0

Rep was helpful, friendly and quickly got us on our way.

Joseph I 
Rating:
3.0

Forgot to give me the appliance dolly, had to go back.

Douglas G 
Rating:
1.0

Had to come all the way out to this location because the Scranton location did not have my truck like they said they would. The 30min drive out (and the 30 min drive back) caused me to be late for my movers. I ended up spending an extra $500 on movers and the Scranton location didn't care. I don't think I will ever use Uhaul again

Naomi F 
Rating:
5.0

Customer did not leave a comment.

Stephen S 
Rating:
3.0

Uhaul should Improve online pickup experience. My frustration was about the software on the app, not the pickup location. Software is not intuitive. It should highlight current steps better and improve the speed. Also, it would be better to remind the customer to prepare the documebts or prerequisites in advance - before coming to the pickup location..

Nikola R 
Rating:
3.0

A 6x12 trailer without a tongue jack is ridicules. I hurt my back getting in on my hitch and had to have help evertime I wanted to drop the trailer. Also, without a jack you can't load the trailer with all your stuff to move over a day or so because it has to connected to a truck at all times. Nothing about renting this trailer made moving easy it such a Hassel. Uhaul also doesn't care how far they send you to get what you rented, could be up to hours away. So keep that in mind when renting from them. They make no attempt to help you get what you need, where you want it even though your the one paying for the service. I will never use them again.

Jim J 
Rating:
4.0

This place needs to get better lighting . Night drop offs are a challenge .

Joshua R 
Rating:
4.0

Customer did not leave a comment.

Peter M 
Rating:
5.0

Seamless rental, and the truck was clean and easy to operate.

Leanne D 
Rating:
5.0

Customer did not leave a comment.

MICHAEL P 
Rating:
3.0

Customer did not leave a comment.

Richard M 
Rating:
5.0

Customer did not leave a comment.

Wayne W 
Rating:
5.0

In and out, it was very easy.

Jeffrey H 
Rating:
4.0

Customer did not leave a comment.

Mary M 
Rating:
5.0

Customer did not leave a comment.

Mike C 
Rating:
5.0

Drop off left in lot. No problems

EDWARD D 
Rating:
5.0

Customer did not leave a comment.

LAUREN C 
Rating:
5.0

Customer did not leave a comment.

Virginia C 
Rating:
2.0

The truck was a pace of junk. Sometimes it feels like it want to shut of. And I was charged $1.00 for the extra per mile

omar b 
Rating:
5.0

The entire experience was simple and professional. The folks were gems to deal with, honest, and helpful. The truck was a pleasure to operate, clean, and very sensibly designed. Thank you

Gordan O 
Rating:
5.0

Laura in the office was wonderful to work with. Thanks!

John W 
Rating:
3.0

Explain that no one will be at the drop off site to help you return your rental

Edward P 
Rating:
4.0

N/A

Juan A 
Rating:
3.0

No one was on site. I was instructed to disconnect the trailer and leave it in front of the building.

David J 
Rating:
3.0

Make sure when they order a truck from a certain location that they deliver the truck to that location. I ordered a truck from a dealer that was five minutes away from my house and ended up driving over an hour to pick it when I thought it was only going to be a five minute drive and had friends waiting for me to get back to help with the loading.

Buck S 
Rating:
3.0

Customer did not leave a comment.

Randolph d 
Rating:
5.0

Customer did not leave a comment.

Noel T 
Rating:
5.0

Customer did not leave a comment.

JENNIFER S 
Rating:
3.0

besides a small billing snafu, all was fine.

Mike W 
Rating:
5.0

Very helpful and understanding as I needed to upgrade my truck.

ANDREW C 
Rating:
4.0

Easier check in and return. Not customer friendly online process.

Neal O 
Rating:
5.0

Customer did not leave a comment.

Daniel P 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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