I was told 3 different amounts to rent a u-haul. I didn't get the size I need, was a waste to rent. I ended up using the truck for one load, had friends use there personal vehicles to help finish move me. I don't plan to use U-haul again. Will use a different company in the future!JANELLE C.
Customer Reviews for Jefferson Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.CHRISTOPHER C.
The location was fine except that it was a long ways from where I lived. Product availability where it was originally promised is important!RYAN K.
Customer did not leave a comment.TRESSA H.
Customer did not leave a comment.Timothy B.
Customer did not leave a comment.moore H.
Customer did not leave a comment.BRAD B.
The process took a little bit, but overall good service!Mark N.
Customer did not leave a comment.Amber R.
Customer did not leave a comment.Robert W.
Customer did not leave a comment.John S.
Customer did not leave a comment.Chad B.
Customer did not leave a comment.Kyle P.
Customer did not leave a comment.Roger R.
The location wasn't the problem. The problem lies within the technical aspects. I spent one and a half hours at this location trying to rent one of your car dollies. The manager of the store had to call three different people to be able to get my information to submit. They were all very patient and kind. I also tried to submit my reservation online beforehand and opted for the $9 insurance that is offered online but come to find out it is not offered in the store. I tried to opt out of the $16 insurance but was charged for it anyway. There are no other services in my area thatprovide what U-Haul does, and we have to use them often. But if there was anybody else we definitely would go elsewhere.Angela A.
Customer did not leave a comment.Lawrence B.
The process needs to be made easier. Why are you not able to rent blankets etc online by themselves. Every time I rent a U-Haul product no matter where it always takes 1/2 hour or moreScott J.
Customer did not leave a comment.Peter B.
Customer did not leave a comment.JAMES G.
Great service!!! Accommodated me in this age of covid and made everything work! Great people!! Thank you !karen A.
We had a medical emergency and had to return the truck. The men at Ace were great. When we can move we will use this location.CHRISTOPHER D.
Customer did not leave a comment.Terry K.
Customer did not leave a comment.Jerry H.