Can't say enough good things about my experience with Texarkana Shipping Center. I am a construction manager and Natural Builder who travels all over the U.S. for projects. My contract in Texarkana was for 3 months. If you ever tried renting a PO Box you will know USPS has a min of 6 months and the other "Shipping Centers" are a pain in the wallet. Texarkana Shipping Center has super affordable rates, month-to-month terms, choice of box size, & 24-hour access. The staff was always friendly & helpful. 100% recommend. ** Bonus: They let me sit in their parking lot and use their WiFi because it was one of the only places my phone would get a signal.**TANYAELIZABETH S. | Overall Experience
Customer Reviews for Jefferson Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
If you call and been assigned to bring your truck to a location they should communicate with consumer support up on drop off and not tell you they full and can't expect your truck and send you all over trying to return your truck with proper gas and miles.. Everything should be worked out through the customer service and should be smooth..JENETTE H.
If someone rents a UHaul from a specific location that is for a reason. I reserved a truck at the State Line store, where I had to wait longer than I should, only to find out I cannot get the truck I reserved. This was because it was scheduled to be rented on Saturday morning. How about they give me the truck I requested and find another one for the person coming after me. The customer in front of me was provided excellent service, and he didn't even have a reservation but the staff went out of their way to try and find him a rental. It was actually the craziest thing I have ever seen. I thought you had some kind of guarantee reservation process. Get it together UHaul.Charles O.
Make sure your employees put stickers on the trucks cuz wen I went up there there was a lot of marks and I did not even get enough stickers to put on the truck and I thank its time for upgrading on new trucks that was the worst truck I have ever rented fromMARK S.
I would have to say no based on prior experiences with UHaul at other locations. Attendant at this location was newer at processing rentals and she even made the statement that she was to me and another customer. Truck only has 1/8 tank of gas which is the least amount of seen in my prior rentals from UHAUL.clay A.
First drop off location that I was assigned apparently isn't a uhaul location anymore. Know how I found that out??? I called the drop off location and an absurdly rude person answered the phone and told me 10 times that he is no longer a uhaul location when all I needed was a little help on what I needed to do now. I figured it out. That was the first problem. Second problem, the new drop off location was supposed to be done via the phone or app and I didn't know that. That was an absolute mess. Took over an hour to get it done. Was on hold with uhaul for 25 minutes. Brutal. Third problem is I disputed my final receipt and sent an email to the email I was supposed to send it to. It's been a week and I've got ZERO response. I don't think uhaul cares because they got my money. They have zero interest in trying to make it right. It blows my mind that there are companies that function like this and are still open. I won't use uhaul again because of this experience. The no response to my concern is the icing on the cake. What's funny is below this comment box I'm typing all this in there is a â€œif you need a response from us click hereâ€. What's the point if you won't respond anyway?Brian B.
We got sent back and forth from one drop off to another since the location had too many trucks. But other than that is was fine.Courtenay E.
Customer did not leave a comment.TERESA D.
Customer did not leave a comment.Becky V.
Customer did not leave a comment.Donna G.
Customer did not leave a comment.donna L.
When a customer rent your equipment in one state you should stay in that state for pickup. Or let it be the customer's choice to stay with your company. I didn't appreciate having to pay the higher taxes in Arkansas, which changed my pricing tremendously. And the location was 15 to 20 miles from where I lived. Bubba Green was only a mile and in Texas the location choice. The location was great for someone in Arkansas.Cheryl S.
Manager cursed meKyra H.
This location did not have the truck outside the gate waiting for pickup. The key was not inside the box indicated on the pick up instructions. Waited over an 1 hour and a half when my original pickup time was 8AM. I left the lot close to 10AM. Good help is hard to find. I suggest new employees at this location. Will not use this location or Uhaul again. I also order a dolly and it was suppose to be inside the truck. It wasn't.Cynthia B.
Not give me a truck that breaks down and almost kills me.Duncan T.
When I receive the truck it was on empty. I didn't know how much I would need since I was going to Dodderidge. I put $75 dollars in gas to fill it up. After going to Dodderidge loading than going to storage it was still on full when I dropped it off. Morgan the manager gave me an 800 nbr to call to get my money back. The truck should not have been on E while picking it up. Morgan explained that whoever checked them him lied regarding gas and who knows what else. My experience with Morgan and Brock were outstanding. Great selection in employees.Laouida B.
Customer did not leave a comment.Sylvia S.
Unprofessional and unorganized.Brittney G.
Billed for pads and dolley. Not in truck. Right rear view mirror broken. Changed rental to seth boyd and never called me back.Greg G.
OkGianmaria M. | Reservation
Everyone was very nice and helpfulRoseann R.
I rented a 6 X 9 trailer which did not have a jack on the tongue. I had to disconnect the trailer on Two occasions to adjust my hitch and had to use the jack in my truck. All trailers should have a jack installed to assist with this.James C.
Customer did not leave a comment.eugenia S.
clean truck, quicker service when returning,shandralyn S.
Many make the computer system easier.HT B.
Usually they are very good at checking the equipment out. When I picked up the Trailer the employee just left me to hook it up and didn't even check to make sure the lights worked. I knew what I was doing , but not everyone does.ROBERT W.
Customer did not leave a comment.Chris G.
Friendly staffYulander P.
It would help it the payments were to stay at the same rate. In stead of reducing every so often, of $10.00 extra monthly fee.SANDRA S.
Customer did not leave a comment.sharon K.
Customer did not leave a comment.CHRIS H.
Customer did not leave a comment.Crystal S.
I reserved a truck from one location. They called to see if I can move my reservation up 30 minutes. Absolutely, no problem. But then they moved my reservation to another location without telling me. So I go to the second location (after calling to confirm my first location reservation)....they have no trucks. So I'm off to my THIRD location- and already an hour behind schedule. I get to the third location and there is no reservation in the system so they have to redo all my information. Truck is beat up and dirty inside. Gas gauge was said to be on 5/8 tank. When I started it up, the meter was touching the 1/2 tank mark. I was already behind schedule so I left it alone. I'm sure there are other moving trucks I can rent for the rest of my move. Very disappointed!
Customer did not leave a comment.DAVID P.
The staff at this location was great, from there greetings and timely customer service. Would definitely recommend them to family and friends. Great service. Thanks.BRDERICK H.
Customer did not leave a comment.Charlie B.
Customer did not leave a comment.Carol F.
Customer did not leave a comment.DEBI W.
Rent or sell some type of clamp to attach tie down straps to side rails to assist in securing contents. Everything else good.bruce M.
Customer did not leave a comment.Bobby F.
Customer did not leave a comment.Claude D.
Attendant was very helpful and informative. Nice young lady. I don't know what could be done to make the experience better. Service was quick and efficient with no hassle during rental or return.Debrorah J.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.Patricia B.
Stormi, the woman who rented us rhe U HAUL was amazing! Knowledgeable, courteous, and very helpful.Victoria B.
Customer did not leave a comment.Jim A.
Customer did not leave a comment.Austin W.
Overall experience was good. Employee was willing and able to answer any and all questions. I was able to book the u-haul on both dates that I needed it, and found the having the u-haul to be very helpful and worth the money.Rachel B.
Rented truck for local move, low oil and two flat tires had to go to different location for tire issue took over one hour of time and when moving everything in one day was very inconvenient, no discount for their lack maintenance!??Katherine C.
Customer did not leave a comment.Glenn Michael T.
Customer did not leave a comment.daniel S.
Tell customer if they run the card 2 twice u can't get money for 7 business dayslakeshia W.
Very pleased with service and assistance from facility personnel. The move was flawless.LESLIE H. | First Impressions
My apartment building was struck by lightning and burned. Having a neat, clean and affordable place to put my things was a blessing to me and my family. I would/will highly recommend this facility.MEAH W. | First Impressions
Very helpful staff and the check-out/return process was super fast. Rental was for a non-profit and getting the sale logged as tax exempt was a breeze.Texarkana M.
no improvement need. just greatNick P.
They had everything I needed to move, and provided it in a timely manner. It was quick, convenient and affordable wity friendly service.Cora L.
Customer did not leave a comment.Justin E.
Customer did not leave a comment.Dillon R.
They just pointed to the general direction for me to park and unhook the trailer. No help unhooking the trailer. I had to do it myself. Also had to drive thru 2 large mud holes to get to parking area back thru the mud holes to leave. I got the impression that guy at the desk wanted me to go somewhere else.Mark B.
Stormi answered all questions politely and I was on my way in a matter of minutes. Return was painless and quick. Would use again if needed. Would recommend.CHRISTIANNE H.
Customer did not leave a comment.Cameron J.
Customer did not leave a comment.Miranda H.
Staff was very explanatory and nice.Kelly S.
Customer did not leave a comment.Amanda A.
I need my original receipt they kept it.. and the email doesn't work to email them. It was for 271$ I think.. the one he sent is 0.$ Thanks TyTy M.
Customer did not leave a comment.Ray A.
Clean and maintain the trucks on a daily basis since they are consistently being used. Other than that, I had an excellent experience and the sales rep named West was great!Miesha N.
Customer did not leave a comment.DON D.
Customer did not leave a comment.brad E.
Customer did not leave a comment.John W.
Customer did not leave a comment.Jennifer B.
Customer did not leave a comment.YLONDA H.
Customer did not leave a comment.Chris K.
Customer did not leave a comment.Amber T.
Customer did not leave a comment.Breanna W.
Customer did not leave a comment.Paul R.
There was a failure by U-Haul to make contact and confirm my reservation and they were not sensitive to my request for pick up time. I had to track my own truck down by calling customer service. Overall everything still worked out in the end with the help of personnel at the customer service number...Dana H.
Customer did not leave a comment.Greg J.
Customer did not leave a comment.William H.
Customer did not leave a comment.STONE A.
Customer did not leave a comment.Cheyenne H.
They didnt go over truck with me...the a/c only worked in idol and the back of the truck had such a strong chemical smell we had horrible headaches when we got to our destination...very bad experiencecathy R.
Customer did not leave a comment.TORLANDA N.
Customer did not leave a comment.Dekeetrick J.
Customer did not leave a comment.Teresa S.
Customer did not leave a comment.kenton C.
Customer did not leave a comment.JACQUETTA C.
Remington Savage went above and beyond to help me get a car trailer to get my daughters vehicle home on a Sunday. Very kind young man!GENEVA R.
Customer did not leave a comment.CONNIE Y.
They were great. They even stayed past closing to receive my rental truck. Thank youDEMONDRAY M.
Customer did not leave a comment.Mike P.
Customer did not leave a comment.James F.
Customer did not leave a comment.sandy G.
The station attendant was late opening the facility. He did apologize and states that it was due to a flat tire. The phone number listed on the door was directed to a voicemail. He was kind enough and worked efficiently once arriving; however, those waiting were off schedule for the day. The store was scheduled to open at 9; attendant arrived at 9:15.Theresa should be a back up plan for opening the store in cases of emergency.Norleshia C.
Customer did not leave a comment.ellen B.
Fastest and easiest transaction I've ever had with a uhaul dealer Very very pleased.lisa M.
Customer did not leave a comment.Raul R.
Great Service, the man was real busy in the morning and was able to still provide great service to everyone. He was extremely polite.Karen M.
Gentleman that we spoke to was very respectful and knew his job well. I will be doing business here from now on if I ever need a U-Haul again. Highly RecomendValarie B.
Customer did not leave a comment.chris F.
Make sure rentals are clean as instructed to return.ALAN M.
Customer did not leave a comment.DEBRA H.
Customer did not leave a comment.Debbie W.
Prompt and courteous service at office. Process to establish lease and pay rent was short and easy. Unit was as described and promised. Will use this facility for future needs.JOSEPH C. | First Impressions