Was charged way too much horrible experience and will tell others not to come to this store for rentals. I will never rent another from them again. HORRIBLE
TERQUISHA A
Customer Reviews for Jeffreys Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing ! Truck was great,and a pleasure to drive..
MICHAEL ZThe truck was not clean. The vehicle was not swept out. There was grass and powder dirt everywhere and random bits of trash left in it. The cab was also not cleaned or sanitized either. There was grass and dirt on the floor as well as coffee and soda spill residue on console plus crud build up in cup holders. I completely cleaned and sanitized the cab myself as it was gross and I did not want to see or touch any of it as I took a 2,200 mile trip in it.
CODY RThey said truck had 1/4 of a tank. Actually had a 1/2 but contract said it had 3/4. So it cost me an extra $52 in fuel to get to 3/4.
ANTHONY CNA
TERESSA KWill never use rental again. Got in the truck and it was well below half a tank. Put $40 to use for my 5 hour purpose. Returned it to the jefferys location on us 401 the guy forced me to put it back at half a tank or be charged another $40 on top of the ridiculous rate I was already charged when it only cost me $20 to it back at half a tank. With what I spent in force able gas and the ridiculous rates I spent $318.73 for 5 hours just to take a bed from my storage unit to my home. The trucks front end sounded like it is about to fall apart and I work in auto parts and use to work in scrap metal and used auto parts and that's where that truck needs to be because it's almost unsafe to drive. I will NOT recommend uhaul or the ridiculous rates to anyone or to rent a truck from jefferys on 401 because they don't know what condition there trucks are in or how much true gas is in them
JENNIFER SEquipment needs to be clean. Otherwise everything went very well. I will use this location again in the future.
michael cSo friendly and helpful.
DAWN BExperience was great. Easy pick up, new and clean truck, and easy return. Very friendly service as well.
Ryan MCharged 3 xs
ROBERT EVery helpful counter personal.
Douglas TRural drop off - lots of Uhaul equipment on property so had to unload on a hill next to Uhaul trucks. It’s a secondary business to a convenience gas station so attendant having to juggle convenience store customers and UHaul customers at the same time. Attendant not really familiar with the process or how to disconnect. We dropped off earlier than the contracted 4 days. He said that’s why things weren’t ready for us to drop off. Took him a long time and a phone call to pull us up on the computer. It took longer to turn trailer in than to pickup. Attendant was friendly.
SUE M