Customer Reviews for Jeffreys RV & Mobile Home
(U-Haul Neighborhood Dealer)

189 reviews

5090 State Hwy 12   Norwich, NY 13815

(607) 334-4125

Hours

  • Mon-Fri: 7:30 am - 4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(607) 334-4125

5090 State Hwy 12
Norwich, NY 13815

Services at this Location:

Hours

  • Mon-Fri: 7:30 am - 4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gerard R. 
Rating:
5.0

Great service. Lot is a bit small since the other location in town stopped operating.

Peter F. 
Rating:
4.0

Customer did not leave a comment.

JOHNA P. 
Rating:
5.0

Thanks!

THOMASR M. 
Rating:
5.0

I was a little frustrated because I was charged the same amount for a 20 foot truck as I would have been for the 26 footer. This resulted in extra miles and trips. I'm trying to figure out why it costs more for smaller truck, when the size I wanted wasn't available?

CHARISHJ S C. 
Rating:
5.0

Customer did not leave a comment.

Tony W. 
Rating:
4.0

Kim was great. Would definitely do business with this u haul company again.

RONALDR M. 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
5.0

With all of the issues we had to endure with our moving experience, the truck was not one of them. The reservation was ready and the truck was ready to go. This woman is the nicest person I have ever done business with !!! I do wish U - HAUL Corporate would consider snow type tires for vehicles rented in snow areas.

Dale L. 
Rating:
5.0

This woman is the fairest, kindest Person I have ever done business with. It is refreshing that in this day and age that someone can find a business with a very competent associate and explains everything clearly. When my needs for a van or truck pop up on the future I am calling Her for sure.

Dale L. 
Rating:
5.0

Customer did not leave a comment.

Amy S. 
Rating:
5.0

U-haul is all we've ever used with all our relocating, we've never had a problem in any state renting your trucks.

Salvatore P. 
Rating:
2.0

The entire check in process is ridiculous! I had a 9 a.m. appointment to pickup the truck we reserved, by the time we got done taking pictures, verifying licenses, finding the area with the lock boxes with the keys(some signage would be appropriate) and getting the windshield defrosted enough to see it was already 10 a.m. so I was down an hour of my 4 hour rental, an attendant would be helpful and useful. Very disappointed in the entire process and will not be making use of your company again.

Patricia G. 
Rating:
3.0

I miss the days of making reservations with an individual. I had to repeat in person everything I painfully endured electronically; total waste of my time. Once I got to interact with a human the process was as you'd expect.

Jeffrey F. 
Rating:
5.0

Go to Jeffreys, they are great. Rented four uhauls from them and every experience was better than i could hope for.

DANNY B. 
Rating:
5.0

Customer did not leave a comment.

Hellenl L. 
Rating:
5.0

Customer did not leave a comment.

MARGE C. 
Rating:
5.0

Customer did not leave a comment.

BRUCECRAIG C. 
Rating:
4.0

Jeffreys did a very nice job and accommodated me well.

eric E. 
Rating:
5.0

Customer did not leave a comment.

RICHARDC JR F. 
Rating:
5.0

Customer did not leave a comment.

Janine M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
4.0

Customer did not leave a comment.

Suresh J. 
Rating:
5.0

A+ Experience. Nothing to add.

WILLIAM C. 
Rating:
2.0

Syracuse branch at Teal and Canal Streets was electronically checked in and paid for only to find out that they had no trailer for me that they confirmed they had! I had to drive 100 miles round trip to Norwich to pick up another. It screwed up my whole day getting me back to VT after 10 pm. They knocked $50 off the bill, but frankly that did very little to satisfy me. The people behind the counter at Syracuse acted like this happens all the time and didn't show much concern for me. For your company's sake, I hope this was a correctable mistake. It's highly unlikely that I will do business with you again!

Kevin B. 
Rating:
4.0

No one there just dropped off in drop box

CHRISTOPHER N. 
Rating:
5.0

Worker was personable and helped me get the best rental contract I could get. Would highly recommend.

David B. 
Rating:
5.0

Customer did not leave a comment.

william B. 
Rating:
5.0

Customer did not leave a comment.

Sara B. 
Rating:
3.0

Customer did not leave a comment.

Mohammad S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

She went above and beyond to make this rental as easy as possible. The truck was available on our requested day as well as the auto carrier

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Kim was awesome. A+ service, will go back again!

Edmond C. 
Rating:
5.0

Customer did not leave a comment.

betty M. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
4.0

Customer did not leave a comment.

LIZABETHANN H. 
Rating:
5.0

The lady that works the counter and rented the truck to me should be cloned and sent to every U-haul location. She was incredibly helpful, knowledgeable, and friendly. I tried 5 other locations to rent a truck but this was the only one that responded.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

linda H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
4.0

we had a great experience with this site and Kim was a great person to deal with.

Michael C. 
Rating:
5.0

excellant people to do business with !! All was great

Jim L. 
Rating:
5.0

Customer did not leave a comment.

doug B. 
Rating:
5.0

Customer did not leave a comment.

amy H. 
Rating:
5.0

The mobile pick up experience was horrible. I spent an hour on the phone with a representative which still didn't solve the problem. Thankfully someone who works at the location showed up and was able to help me. They were very helpful. But in regard to U-Haul itself, this was a strongly negative experience. I spend over 1.5 hours working to pick up the truck. I chose not applicable for the third question really because of my concern with U-Haul, not the location. There needs to be questions about U-Haul and not the location. Thank you.

Ramona L. 
Rating:
5.0

Customer did not leave a comment.

Rebecca H. 
Rating:
5.0

Customer did not leave a comment.

Jim D. 
Rating:
5.0

easy drop off

Kevin R. 
Rating:
5.0

Kim was very helpful with the reservation and went through alot of effort to make it all happen with the internet constantly crashing on her during the reservation. She is very thorough, clear spoken and followed up on everything. She is a great employee. The truck ran great. Only complaint i have is the jack on the car transport trailer was terrible. It is designed and mounted on such an angle that the trailer changes position by so many inches after the ball hitch on the truck was lined up. Then you have to re align the truck to match the trailer. Otherwise a great experience and trip. I would recommend U haul to friends and family. THANK YOU!

Len P. 
Rating:
5.0

Customer did not leave a comment.

cheryl F. 
Rating:
5.0

Customer did not leave a comment.

Vernica L. 
Rating:
5.0

Awesome

Vernica L. 
Rating:
3.0

Have something to help get trailers attached and to use when trailers aren't attached. I'm 9 months pregnant and thank god I had friends with me to help lift the trailer. There is no stand and they dont come with a stand and they a heavy.

Erin N. 
Rating:
5.0

This place was great. Awesome staff. Very helpful. Was in and out quickly and she took the time to make sure the trailer was hooked up correctly. Highly recommended.

darin C. 
Rating:
5.0

Not a thing - this woman is one of the truly nicest people I've ever met. The business they have there has a cozy, homey feel to it and I will never hesitate to go there for anything I might possibly need for RVs, towing, tow wiring, Uhauls, heating, water heaters, just about everything they seem to have it! I would recommend them to anybody. Thank you!

Tammy H. 
Rating:
5.0

Nice folks, helpful too but the place was not very becoming.

George H. 
Rating:
5.0

Customer did not leave a comment.

daniel S. 
Rating:
5.0

Owners of jeffreys rv/mobile home are great people and fantastic at making sure I was all set to tow.

Jason R. 
Rating:
5.0

Jeffreys is the best place bar none to rent a U-Haul in Chenango Co. NY. They always go out or their way to help you. I would never go anywhere else in the county to rent equipment. Kim is truly a professional that always goes the extra mile. Good hometown feeling too. Thanks again for everything and making sure the equipment got me to my new home.

George H. 
Rating:
5.0

Working with Jeffrey's to rent the UHAUL for the day was easy. Thank you.

Stefanie B. 
Rating:
5.0

Customer did not leave a comment.

cliff C. 
Rating:
5.0

All I can say it was fantastic kim was very helpful knowledgeable and went out of her way to help me n my renting a uhaul ,I recommend using them to anyone in the future, ty kim for everything

William Q. 
Rating:
5.0

Customer did not leave a comment.

Jeanette P. 
Rating:
5.0

Reasonable Rates, Quality Service, Wonderful Customer Care! I truly recommend this UHaul to anyone who is in need..****

DeShawn M. 
Rating:
5.0

Customer did not leave a comment.

TRUTA V. 
Rating:
4.0

Customer did not leave a comment.

Penny H. 
Rating:
4.0

uhaul was called when I had the truck cleaned out I was on hold at least 20 before I hung up I was waiting downtown Norwich for a drop off location none was given/ My lady called again after I put gas in again waiting another 15 min. We took the truck to one location and they said they didn't want to handle Uhaul trucks anymore and then I drove to Jeffries and they took the truck .. this was the first time I ever rented a truck and have to wait a hour to ride around and for return calls from uhaul very upset

Richard R. 
Rating:
5.0

I have rented from this location several times and have always had exceptional customer service. This time the exact trailer I was looking for was not available, but the associate was able to find a suitable substitute that I was perfectly suitable.

Ellen L. 
Rating:
5.0

Customer service was great!

Dan P. 
Rating:
5.0

Customer did not leave a comment.

Ryan E. 
Rating:
5.0

Customer did not leave a comment.

Dan P. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Very good and efficient service!!

janes H. 
Rating:
5.0

Customer did not leave a comment.

edward R. 
Rating:
5.0

I had an excellent rental experience and the staff at this location are excellent and go above and beyond to be helpful!

Ellen L. 
Rating:
5.0

Dispatch needs to communicate with their customer service department, as I have contacted customer service to reserve a truck for the 31st of May through the 1st of June, and the customer service set it all up for me. Including taking my credit card information. Just about 24 hours later, uhaul's dispatch calls me and says there isn't a truck available for those two days,and when I mentioned that customer service had set it all up for me, including taking my credit card number to reserve the truck.The manager at dispatch said she doesn't know anything about that. So I gave her the reservation number,she looked it up a found where customer service had reserved a truck for me.SO THIS IS A PERFECT EXAMPLE OF THE RIGHT HAND NOT KNOWING WHAT THE LEFT HAND IS DOING!!!

Charles D. 
Rating:
5.0

Not call locations are the same. I would recommend Jeffrey Uhaul to anyone in the area. They were fantastic to work with.

Larry B. 
Rating:
5.0

Customer did not leave a comment.

Keven M. 
Rating:
5.0

This was the third time using this agent, and had a good experience again.

ALAN M. 
Rating:
5.0

Excellent people.

Steve C. 
Rating:
5.0

Everything was excellent. Thank you for teh great service.

Dennis L. 
Rating:
5.0

They were very helpful when I initially needed information about picking up the trailer in Florida and bringing it back to New York. They helped me with the booking on your site. Yery friendly and helpful when dropping off trailer, wanted to make sure we were pleased with the equipment. Would recommend and use again in the future.

Tom H. 
Rating:
5.0

The best !!!!!! Very accommodating.

Jay Ford H. 
Rating:
3.0

Don't take other zones trucks, also make sure the stuff I ordered it there an ready please an link the truck available in zones

RANDY V. 
Rating:
4.0

Customer did not leave a comment.

june H. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

The lady there helped me solve my problem in no time at all. No hassles she treated me as if customers come first. Made the customer happy they choose Uhaul.

WAYNE A. 
Rating:
5.0

Customer did not leave a comment.

Ken B. 
Rating:
5.0

Customer did not leave a comment.

Sergey M. 
Rating:
5.0

Nothing

LeeAnn P. 
Rating:
5.0

As a repeat customer of just 3 weeks ago, we experience the same great experience. Would recommend this dealer to anybody. Thank you for your assistance

ALAN M. 
Rating:
3.0

I thought the price for the rental was too high.$29 for the day .59 a mile + fuel cost me 85.00 to pick up a hospital bed. would have been a lot cheaper to rent a pick-up from the car dealer for 36.00 & unlimited miles for the day

Garry J. 
Rating:
4.0

Kim was great to work with. We already made a reservation for late April. The truck was new and handled great!!!

ALAN M. 
Rating:
5.0

Jeffrey's is consistently superior.

KENNETH S. 
Rating:
5.0

Very courteous, in and out quickly!

Jeffrey S. 
Rating:
4.0

Customer did not leave a comment.

Maurice S. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

Harry M. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Tim R. 
No reviews have been submitted for this location.

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