Customer Reviews for Jeffreys RV & Mobile Home
(U-Haul Neighborhood Dealer)

229 reviews

5090 State Hwy 12   Norwich, NY 13815

(607) 334-4125

Location Hours

  • Mon-Fri: 7:30 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(607) 334-4125

5090 State Hwy 12
Norwich, NY 13815

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Excellent customer service. Kim is wonderful.

CURTANDREW M. 
Rating:
5.0

Customer did not leave a comment.

ALYSSASUZANNE J. 
Rating:
3.0

WE HAD TO DRIVE 1 hour and 20 minutes to pick up this trailer when we had it reserved at an actual UHAUL Dealer only 13 miles from us!! We have 2 UHAUL Dealers within 20 minutes of us AND NEITHER HAD THE TRAILER WE RESERVED WELL IN ADVANCE. 2 days prior to our reservation We were notified the closest place we could get the trailer was the location 1 and 1/2 hours away- THIS IS UNACCEPTABLE! The additional mileage that was put on our vehicle plus the high cost of gas was not acceptable but we had to have the trailer. This was NOT the fault of the pick up location listed above.

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

WAYNEEDWARD H. 
Rating:
4.0

Customer did not leave a comment.

Tom B. 
Rating:
5.0

Customer did not leave a comment.

Karen K. 
Rating:
5.0

Customer did not leave a comment.

NICOLAEDORIN B. 
Rating:
5.0

Customer did not leave a comment.

Todd M. 
Rating:
5.0

Customer did not leave a comment.

JOHNHARRY M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Thank you very much

TIMOTHYR JR M. 
Rating:
5.0

The person at this location made the pick up and return process extremely easy and efficient, and was very pleasant to work with. I will absolutely recommend this location to anyone looking for a Uhaul

Ellen L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERDOUGL B. 
Rating:
5.0

N/A

Michael M. 
Rating:
5.0

Customer did not leave a comment.

KERRYDAVID K. 
Rating:
5.0

everything went went very well.

John T. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Maybe the Suffolk location could take some notes from this location on how to run a site.

SHAWNPATRICK N. 
Rating:
5.0

Left off after hours but online app for drop off covered everything and how to accomplish it

Virginia C. 
Rating:
5.0

Kim did great job throughout the entire transaction. Kim is the epitome of what customer service should look like. I will definitely rent from this location again and will recommend all my friends to use them.

JOHNJEFFREY S. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHERSTEPH E. 
Rating:
5.0

Kim at that company was very helpful.

PAULEDWARD P. 
Rating:
5.0

Customer did not leave a comment.

MARK PHILIP S. 
Rating:
5.0

Nothing. This is the most accommodating spot for Uhaul pickups and returns

Douglas C. 
Rating:
5.0

Customer did not leave a comment.

Elior D. 
Rating:
5.0

Great customer service. Thanks for all your help

charles W. 
Rating:
5.0

Customer did not leave a comment.

MA M. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Very nice customer service, definitely would use again!

CHERYLA W. 
Rating:
5.0

Nothing. Personnel very cooperative and pleasant. Kudos!!

Doris C. 
Rating:
5.0

Customer did not leave a comment.

GABRIELLEFAITH L. 
Rating:
5.0

Very helpful. Very professional

GEORGEORRIN JR F. 
Rating:
5.0

Excellent customer service and very friendly

David M. 
Rating:
5.0

I was very skeptical about using UHaul again...the last time I moved...we had a terrible time..getting the truck..registering...ordering...and was not pleased at all....This time was a different story....It went smoothly and near perfect...I am familiar with those at Jeffreys RV...and it went very well...had no troubles...very pleased with how this rental went this time...Thank you

CHRISTOPHERM M. 
Rating:
5.0

Customer did not leave a comment.

Ann L. 
Rating:
4.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

RYANC H. 
Rating:
5.0

I would 100% recommend this location, they were very helpful, accommodating, friendly and they made the over all experience better with their customer service!

Shawn C. 
Rating:
5.0

There's nothing they could do better. She was polite it only took a few minutes to get moving on our way.

BOBBIEJO T. 
Rating:
5.0

Customer did not leave a comment.

Gerard R. 
Rating:
5.0

Great service. Lot is a bit small since the other location in town stopped operating.

Peter F. 
Rating:
4.0

Customer did not leave a comment.

JOHNA P. 
Rating:
5.0

Thanks!

THOMASR M. 
Rating:
5.0

I was a little frustrated because I was charged the same amount for a 20 foot truck as I would have been for the 26 footer. This resulted in extra miles and trips. I'm trying to figure out why it costs more for smaller truck, when the size I wanted wasn't available?

CHARISHJ S C. 
Rating:
5.0

Customer did not leave a comment.

Tony W. 
Rating:
4.0

Kim was great. Would definitely do business with this u haul company again.

RONALDR M. 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
5.0

With all of the issues we had to endure with our moving experience, the truck was not one of them. The reservation was ready and the truck was ready to go. This woman is the nicest person I have ever done business with !!! I do wish U - HAUL Corporate would consider snow type tires for vehicles rented in snow areas.

Dale L. 
Rating:
5.0

This woman is the fairest, kindest Person I have ever done business with. It is refreshing that in this day and age that someone can find a business with a very competent associate and explains everything clearly. When my needs for a van or truck pop up on the future I am calling Her for sure.

Dale L. 
Rating:
5.0

Customer did not leave a comment.

Amy S. 
Rating:
5.0

U-haul is all we've ever used with all our relocating, we've never had a problem in any state renting your trucks.

Salvatore P. 
Rating:
2.0

The entire check in process is ridiculous! I had a 9 a.m. appointment to pickup the truck we reserved, by the time we got done taking pictures, verifying licenses, finding the area with the lock boxes with the keys(some signage would be appropriate) and getting the windshield defrosted enough to see it was already 10 a.m. so I was down an hour of my 4 hour rental, an attendant would be helpful and useful. Very disappointed in the entire process and will not be making use of your company again.

Patricia G. 
Rating:
3.0

I miss the days of making reservations with an individual. I had to repeat in person everything I painfully endured electronically; total waste of my time. Once I got to interact with a human the process was as you'd expect.

Jeffrey F. 
Rating:
5.0

Go to Jeffreys, they are great. Rented four uhauls from them and every experience was better than i could hope for.

DANNY B. 
Rating:
5.0

Customer did not leave a comment.

Hellenl L. 
Rating:
5.0

Customer did not leave a comment.

MARGE C. 
Rating:
5.0

Customer did not leave a comment.

BRUCECRAIG C. 
Rating:
4.0

Jeffreys did a very nice job and accommodated me well.

eric E. 
Rating:
5.0

Customer did not leave a comment.

RICHARDC JR F. 
Rating:
5.0

Customer did not leave a comment.

Janine M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey M. 
Rating:
4.0

Customer did not leave a comment.

Suresh J. 
Rating:
5.0

A+ Experience. Nothing to add.

WILLIAM C. 
Rating:
2.0

Syracuse branch at Teal and Canal Streets was electronically checked in and paid for only to find out that they had no trailer for me that they confirmed they had! I had to drive 100 miles round trip to Norwich to pick up another. It screwed up my whole day getting me back to VT after 10 pm. They knocked $50 off the bill, but frankly that did very little to satisfy me. The people behind the counter at Syracuse acted like this happens all the time and didn't show much concern for me. For your company's sake, I hope this was a correctable mistake. It's highly unlikely that I will do business with you again!

Kevin B. 
Rating:
4.0

No one there just dropped off in drop box

CHRISTOPHER N. 
Rating:
5.0

Worker was personable and helped me get the best rental contract I could get. Would highly recommend.

David B. 
Rating:
5.0

Customer did not leave a comment.

william B. 
Rating:
5.0

Customer did not leave a comment.

Sara B. 
Rating:
3.0

Customer did not leave a comment.

Mohammad S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

She went above and beyond to make this rental as easy as possible. The truck was available on our requested day as well as the auto carrier

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Kim was awesome. A+ service, will go back again!

Edmond C. 
Rating:
5.0

Customer did not leave a comment.

betty M. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
4.0

Customer did not leave a comment.

LIZABETHANN H. 
Rating:
5.0

The lady that works the counter and rented the truck to me should be cloned and sent to every U-haul location. She was incredibly helpful, knowledgeable, and friendly. I tried 5 other locations to rent a truck but this was the only one that responded.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

linda H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
4.0

we had a great experience with this site and Kim was a great person to deal with.

Michael C. 
Rating:
5.0

excellant people to do business with !! All was great

Jim L. 
Rating:
5.0

Customer did not leave a comment.

doug B. 
Rating:
5.0

Customer did not leave a comment.

amy H. 
Rating:
5.0

The mobile pick up experience was horrible. I spent an hour on the phone with a representative which still didn't solve the problem. Thankfully someone who works at the location showed up and was able to help me. They were very helpful. But in regard to U-Haul itself, this was a strongly negative experience. I spend over 1.5 hours working to pick up the truck. I chose not applicable for the third question really because of my concern with U-Haul, not the location. There needs to be questions about U-Haul and not the location. Thank you.

Ramona L. 
Rating:
5.0

Customer did not leave a comment.

Rebecca H. 
Rating:
5.0

Customer did not leave a comment.

Jim D. 
Rating:
5.0

easy drop off

Kevin R. 
Rating:
5.0

Kim was very helpful with the reservation and went through alot of effort to make it all happen with the internet constantly crashing on her during the reservation. She is very thorough, clear spoken and followed up on everything. She is a great employee. The truck ran great. Only complaint i have is the jack on the car transport trailer was terrible. It is designed and mounted on such an angle that the trailer changes position by so many inches after the ball hitch on the truck was lined up. Then you have to re align the truck to match the trailer. Otherwise a great experience and trip. I would recommend U haul to friends and family. THANK YOU!

Len P. 
Rating:
5.0

Customer did not leave a comment.

cheryl F. 
Rating:
5.0

Customer did not leave a comment.

Vernica L. 
Rating:
5.0

Awesome

Vernica L. 
Rating:
3.0

Have something to help get trailers attached and to use when trailers aren't attached. I'm 9 months pregnant and thank god I had friends with me to help lift the trailer. There is no stand and they dont come with a stand and they a heavy.

Erin N. 
Rating:
5.0

This place was great. Awesome staff. Very helpful. Was in and out quickly and she took the time to make sure the trailer was hooked up correctly. Highly recommended.

darin C. 
Rating:
5.0

Not a thing - this woman is one of the truly nicest people I've ever met. The business they have there has a cozy, homey feel to it and I will never hesitate to go there for anything I might possibly need for RVs, towing, tow wiring, Uhauls, heating, water heaters, just about everything they seem to have it! I would recommend them to anybody. Thank you!

Tammy H. 
Rating:
5.0

Nice folks, helpful too but the place was not very becoming.

George H. 
Rating:
5.0

Customer did not leave a comment.

daniel S. 
Rating:
5.0

Owners of jeffreys rv/mobile home are great people and fantastic at making sure I was all set to tow.

Jason R. 
Rating:
5.0

Jeffreys is the best place bar none to rent a U-Haul in Chenango Co. NY. They always go out or their way to help you. I would never go anywhere else in the county to rent equipment. Kim is truly a professional that always goes the extra mile. Good hometown feeling too. Thanks again for everything and making sure the equipment got me to my new home.

George H. 
Rating:
5.0

Working with Jeffrey's to rent the UHAUL for the day was easy. Thank you.

Stefanie B. 
No reviews have been submitted for this location.

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