Customer Reviews for Jeffreys RV & Mobile Home
(U-Haul Neighborhood Dealer)

296 reviews

5090 State Hwy 12   Norwich, NY 13815

(607) 334-4125

Hours

  • Mon–Fri
    7:30 am–4 pm
  • Sat–Sun
    Closed

Services at this Location:

Contact Us

(607) 334-4125

5090 State Hwy 12
Norwich, NY 13815

Services at this Location:

Hours

  • Mon–Fri
    7:30 am–4 pm
  • Sat–Sun
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Diane B. 
Rating:
5.0

Keep the faith.

Jeff W. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

Nick C. 
Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Customer did not leave a comment.

DOUGLASL J. 
Rating:
5.0

Nothing I can think of to improve on already superior service.

Michael P. 
Rating:
2.0

The furniture pads I rented weren't included so all my furniture is now damaged and scratched. Also it took forever to pickup the truck because the cell service is poor at the location.

Brett W. 
Rating:
5.0

Customer did not leave a comment.

Veronon W. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Brenda K. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
4.0

Pretty good. No real criticism.

Steven G. 
Rating:
3.0

I was not told about the online return process. I read the text later after I had dropped the keys in the box and couldn't take the required pictures.

ROBERT S. 
Rating:
5.0

Very helpful in arranging early pick-up. They made sure an Auto-Hauler was available when they said it would be.

JOHN D. 
Rating:
5.0

Friendly competent customer service!

Rachel R. 
Rating:
5.0

Customer did not leave a comment.

Julie S. 
Rating:
5.0

Customer did not leave a comment.

NICOLAEDORIN B. 
Rating:
4.0

Customer did not leave a comment.

James G. 
Rating:
3.0

Customer did not leave a comment.

Pamela M. 
Rating:
5.0

Very helpful and professional

RONALDDUANE B. 
Rating:
5.0

Customer did not leave a comment.

Guy B. 
Rating:
5.0

Customer did not leave a comment.

Abdul K. 
Rating:
5.0

Excelente service clean reliable friendly environment i will recommend anyone to this location

John S. 
Rating:
5.0

I was so impressed with the help, I believe her name was Kim. She went above and beyond to help me out with the online checkout to rent the uhaul. What could have been such a difficult and stressful situation, she put me at ease. Thank you

Bethany P. 
Rating:
3.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

Nothing, the nice lady was exceptional in customer service!

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

Cathy K. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Kim at Jeffreys rv made experience amazing. After having reserved a truck to be picked up in Rome and then getting a call from uhaul the night before pickup that I would need to drive 66 miles one way to a different location because uhaul doesn't have the truck at location it was reserved for might peeve some people off. Kim made it the best experience it could be and I thank her for that!!!

Peter M. 
Rating:
4.0

The woman I spoke with at Jeffreys RV was very nice and helpful. The truck itself was not clean and I had to sweep it and wash out yellow stuff from the inside. I also didn't get it all and it got on some of my items.

Alissa K. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
3.0

I think that you should not put air freshener in them because you don't if people could have to allergies to them. When I called back today told about noise that truck was making them sad they where going to look at it. the truck has dirt face mask and someone used toothbrush on the floor of the truck

Theresa R. 
Rating:
3.0

When I scheduled a motorcycle trailer, I received a call letting me know that there were none available in my area. I was then told that I could have a 5 x 9 trailer at the same $14.95 rate. The pickup location was not notified of this agreement, so I was charged $24.95. On your receipt email, there is a link to ask questions, which I did, but system would not allow it to be sent.

Walt S. 
Rating:
5.0

Customer did not leave a comment.

Nadya P. 
Rating:
5.0

SERVICE AND PERSONEL ATTENTION WAS GREAT.

John T. 
Rating:
4.0

Customer did not leave a comment.

Carlene B. 
Rating:
5.0

Customer did not leave a comment.

Dylan H. 
Rating:
5.0

Absolutely recommend Jeffrey's RV! Outstanding service!

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Curtis C. 
Rating:
5.0

Nothing it was very clean and they are very nice

Samuel F. 
Rating:
4.0

Customer did not leave a comment.

Raymond L. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Nothing

Ann L. 
Rating:
3.0

Customer did not leave a comment.

CW N. 
Rating:
5.0

Customer did not leave a comment.

Alan S. 
Rating:
5.0

Customer did not leave a comment.

Edward W. 
Rating:
5.0

Customer did not leave a comment.

Daisy M. 
Rating:
5.0

Customer service was amazing and the building and truck were clean and cared for, I will come back if I need to rent a U-haul again.

Dan H. 
Rating:
5.0

excellent service

ALEXANDERP K. 
Rating:
5.0

The service provided was above and beyond what I would have expected. Went out of their way to meet my needs. I'll use them again if needed.

William F. 
Rating:
5.0

very friendly excellent service

alexander K. 
Rating:
5.0

Trailer is too heavy to unhook unhook alone. Need to add a jack

DOUGLASL J. 
Rating:
5.0

excellent service

ALEXANDERP K. 
Rating:
3.0

Customer did not leave a comment.

THOMASM P. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
1.0

Customer did not leave a comment.

Stacey H. 
Rating:
5.0

the employees at Jefferys were very knowledgeable and very friendly

DEBBIEJ D. 
Rating:
5.0

Uhaul was great for what I needed. Always easy to deal with.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

TY for the wonderful customer service. Great people to deal with and they made my experience very easy. Will be using them when ever I need a UHAUL.

DANIELMICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

BRIANNA HOPE P. 
Rating:
3.0

The lady organizing the pick up was late due to icy roads, but I got there on time. The office and grounds were filthy with a lot of trash laying around inside and outside. She allowed me some free gas in the truck. She gave me no instruction as to how U-haul truck operated such as how to turn on the light inside the truck body. .she didn't indicate what time the truck must be dropped off.

DAVID L. 
Rating:
4.0

I didn't have an issue with anything.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

KARENB K. 
Rating:
5.0

great service. Look forward to working with Jeffrey's (and Kim) again!

CHRISTOPHERPAUL H. 
Rating:
3.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Excellent customer service. Kim is wonderful.

CURTANDREW M. 
Rating:
5.0

Customer did not leave a comment.

ALYSSASUZANNE J. 
Rating:
3.0

WE HAD TO DRIVE 1 hour and 20 minutes to pick up this trailer when we had it reserved at an actual UHAUL Dealer only 13 miles from us!! We have 2 UHAUL Dealers within 20 minutes of us AND NEITHER HAD THE TRAILER WE RESERVED WELL IN ADVANCE. 2 days prior to our reservation We were notified the closest place we could get the trailer was the location 1 and 1/2 hours away- THIS IS UNACCEPTABLE! The additional mileage that was put on our vehicle plus the high cost of gas was not acceptable but we had to have the trailer. This was NOT the fault of the pick up location listed above.

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

WAYNEEDWARD H. 
Rating:
4.0

Customer did not leave a comment.

Tom B. 
Rating:
5.0

Customer did not leave a comment.

Karen K. 
Rating:
5.0

Customer did not leave a comment.

NICOLAEDORIN B. 
Rating:
5.0

Customer did not leave a comment.

Todd M. 
Rating:
5.0

Customer did not leave a comment.

JOHNHARRY M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Thank you very much

TIMOTHYR JR M. 
Rating:
5.0

The person at this location made the pick up and return process extremely easy and efficient, and was very pleasant to work with. I will absolutely recommend this location to anyone looking for a Uhaul

Ellen L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERDOUGL B. 
Rating:
5.0

N/A

Michael M. 
Rating:
5.0

Customer did not leave a comment.

KERRYDAVID K. 
Rating:
5.0

everything went went very well.

John T. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Maybe the Suffolk location could take some notes from this location on how to run a site.

SHAWNPATRICK N. 
Rating:
5.0

Left off after hours but online app for drop off covered everything and how to accomplish it

Virginia C. 
Rating:
5.0

Kim did great job throughout the entire transaction. Kim is the epitome of what customer service should look like. I will definitely rent from this location again and will recommend all my friends to use them.

JOHNJEFFREY S. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHERSTEPH E. 
Rating:
5.0

Kim at that company was very helpful.

PAULEDWARD P. 
Rating:
5.0

Customer did not leave a comment.

MARK PHILIP S. 
Rating:
5.0

Nothing. This is the most accommodating spot for Uhaul pickups and returns

Douglas C. 
Rating:
5.0

Customer did not leave a comment.

Elior D. 
Rating:
5.0

Great customer service. Thanks for all your help

charles W. 
Rating:
5.0

Customer did not leave a comment.

MA M. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Very nice customer service, definitely would use again!

CHERYLA W. 
Rating:
5.0

Nothing. Personnel very cooperative and pleasant. Kudos!!

Doris C. 
Rating:
5.0

Customer did not leave a comment.

GABRIELLEFAITH L. 
Rating:
5.0

Very helpful. Very professional

GEORGEORRIN JR F. 
No reviews have been submitted for this location.

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