Customer did not leave a comment.Wayne W.
Customer Reviews for Jeff's Auto LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trailer still had remnants of sheet rock and some nails. And the passenger side tire was flat. I made it to the first light when someone pointed it out. Shame on me for not checking as well, but I assumed it had been inspected beforehand as I had a reservation. The tire was plugged quickly and courteously, HOWEVER, the sidewall was really rough and I was tempted to tell them to replace the tire but I didn't. Shame on me again I suppose. In retrospect if the tire was flat when I picked it up, it had most likely been dropped off in that condition. When you run a tire flat, it destroys the sidewalls and makes the tire a grenade-which is exactly what happened about 40 miles into my trip on a 95+ degree day. Roadside help was quick and efficient, especially because I was on a toll road which are a pain in the neck to get to people, and the tire and wheel were replaced. The contact at Uhaul was very nice and followed up about an hour later, but my request to drop the trailer at my destination rather than tow an empty trailer (and potential for future peril) back home was complexly ignored. I can't argue that the price of the rental was very cost effective, maybe even a little too inexpensive in my opinion, but because of the approach taken by the vendor where I rented from, it cost Uhaul more than the rental price I'm sure. I should have spoken up, I knew better, so I'll take some of the blame on this, but it doesn't excuse the sloppiness of the vendor either.David R.
Customer did not leave a comment.Doug R.
Jeff was very helpful and friendly. Quick check in processBRADLEY B.
We dropped off after hours.Sherri B.
Customer did not leave a comment.Jason R.
At this location. No improvement is needed. Everyone that works there. Is always friendly and personable. Everything is always double checked before leaving. I highly recommend Jeff and his crew.charles C.
Customer did not leave a comment.JUAN D JR R.
Jeff was easy to work with and a straight talker. He laid out everything upfront and I knew the cost before I committed. He was honest and fair. I will do business with him again!!!SCOTT H.
Ironically, just after the odometer turned over 200,000, the Air Cond gave out en route... Hopefully it can be restored for the next person.William H.
This guy charged me for gas right after I filled it to the 5/8 as required. Of course he insisted it was at 1/2. I guess fractions aren't taught in Missouri. So I paid him cash for the " gas charge" to find out later that he also charged my credit card on file! This guy robbed me as he represented your company. Good riddance!John W.
thank youJuanita P.
Customer did not leave a comment.Dale W.
Vehicle was old and breaks squeeked and squalled when used.Matthew H.
We dropped this off after business hours so we didn't have any interaction with the staff. I found the app very easy to use for self check in.Kurt R.
Customer did not leave a comment.James R.
We wanted to rent a car dolly and the website they have to use would not allow us to rent the dolly. We had to rent the auto transport. The issue I had was that the trailer was about a foot too short. So not only was I not allowed to rent the trailer that would have worked, but the trailer I was allowed to rent didnt work. So i have to find someone else to rent their trailer. We got our truck moved, but I had to pay double to move it once. I didnt have anything wrong with the service. Great folks that did what they were allowed. This situation isn't their fault. It is someone above them. Great location and service, crappy website.Patrick E.
I received great service with Jeff. I received terrible service from u haul. I finished what I needed the trailer for quicker than I thought. And tried to return the trailer early but Jeff was closed and couldn't get ahold of u haul to change drop off locations. I wasted two days pay for a trailer I didn't need.James B.
Customer did not leave a comment.Lori Z.
Customer did not leave a comment.Marcia E.
Customer did not leave a comment.Nels S.
All went very well.Brandon G.
Customer did not leave a comment.RaY T.
We just moved here and have had to rent a truck two more times to help us out with the new furniture for our new home. Our son is already planning to use it in the weeks to come. This is a great location and the service we get each time we have used them has been outstanding.William C.
Customer did not leave a comment.DARRYL S.
Customer did not leave a comment.Kent S.
Excellent customer service, easy access to pickup equipment.Roger R.
Customer service took care of check out and check in as noted on same day return. Thank youPaul B.
Really nice people, easy location, very nice people.DOUG F.
Convenient location with easy access in/out. Staff was very friendly and efficient, would definitely rent from this business again.Roger R.
Customer did not leave a comment.Rachel T.
This was the second time in a week, that I had to use Jeff's Auto, for a U-Haul rental ! Very Friendly and Professional ! I would Highly Recommend this location, for Anyone, who needs to Rent Any U-Haul Products !James W.
Customer did not leave a comment.Bert Ray C.
Customer did not leave a comment.DELMER V.
Excellent service and customer friendly-this is a great model for all Uhaul franchises to followRODERICK L.
Everything went smoothly and according to plan!Kevin A.
Everything was greatTerry S.
Walked in, greeted with a smile and extremely supportive.steve M.
Customer did not leave a comment.Richard T.
There needs to be a way to lock the trailer to your hitch so as to prevent theft of he trailer.Kevin S.
Drop off location personal was great!!Troy B.
Easy pickup and drop offGeorge B.
Customer did not leave a comment.Jeanie M.
Customer did not leave a comment.terrence B.
Customer did not leave a comment.Steve M.
This business appears to be a combination of an auto mechanic-repair shop and a UHaul business. The owner was very cordial and helpful. I would recommend them with no problem.Leroy D.
Do t put charges on an account we weren't told about. We didn't go over in mileage but yet I have a $10.** charge and a $15.** charge that no one seems to know what they are for. It's just not right. I've rented from Uhaul numerous times but won't again. You can't do this to people.Tamera R.
Customer did not leave a comment.Steve W.
They helped me hook up the trailer and everything went smooth.John V.
Very helpful and truck was ready when I arrived!Vicky H.
Customer did not leave a comment.Roy S.
Jeff is a great guy and very helpful.Earle B.
Incredibly nice gentleman running the shop. These guys couldn't have made it any easier to rent uhaul equipment. Awesome spot!Cameron G.
Customer did not leave a comment.Bruce B.
Customer did not leave a comment.Amanda C.
Customer did not leave a comment.maria C.
The owner was very helpful and appreciated my businessBob W.
the truck was not clean inside or outsideTHOMAS G.
Customer did not leave a comment.Christopher R.
Customer did not leave a comment.THOMAS G.
Friendly customer service at Jeff's. Thank you.John S.
More coordination with movers to get timing betterkevin L.
Customer did not leave a comment.Edward C.
Easy pickup and friendly location. The rental and return process was very easy & fast.Rob N.
Everyone I came into contact with was friendly/courteous. I would go back there to rent anytime and I will tell all my friends of how positive everything went. Great management team.Larry H.
It cost way too much for the weekend rate! Trying to help Grandma move from Springfield to Fort Smith About 450 miles and it cost $600Douglas O.
Nothing. These kids killed it! Courteous, Professional, and FAST!! Would use again, and would recommend to anyone.Don L.
Customer did not leave a comment.STAN B.
Everything was great. Thank you!Lacey O.
Customer did not leave a comment.NORMAN ' B.
Driveway is not easy to get down but the service was excellent.Larry C.
Jeff was awesome! He helped us hook up the trailers and was very nice.Lisa S.
great helpCarol S.
Customer did not leave a comment.bob P.
Customer did not leave a comment.dan H.
Second time using them. Great folks.Steve A.
Customer did not leave a comment.MARSHA C.
Perfect. Good people to work withjoe H.
Customer did not leave a comment.Dennis M.
Customer did not leave a comment.Deanna P.
Customer did not leave a comment.Lee D.
Customer did not leave a comment.Dennis M.
Customer did not leave a comment.Alan N.
Customer did not leave a comment.Scottie S.
Customer did not leave a comment.Morgan W.
Friendly, knowledgeable staff. Always accommodating.Rebecca B.
Easy pickup & return.William R.
Customer did not leave a comment.EARL R.
Both pickup and delivery locations personnel were very helpful and we had no delays in either end. Thanks, u-haul if plans are to ever move again the website works great!Steve A.
Computers where down. Took us over a hour to get trailer. We arrived 4:00 pm to pick up trailer. It was after 5:30 pm when we left. Employees used his tablet but unable to print out paperwork. We are concerned about our credit card and the tablet being a secure deviceted B.
Totally satisfiedgeorge B.
Customer did not leave a comment.Deven D.
Great customer service and friendly employees.Rebecca B.
Customer did not leave a comment.John D.
Everything was perfect. The location was really easy to get to. Super amazing staff. Going to do it again in a couple of days!!!!Mary H.
Customer did not leave a comment.RANDY R.
Because of the screwups by corporate Jeff's Auto could not check me in with only 52 blankets instead of 60. However, they verified the 42 blankets with Green Valley, then called UHaul corporate for help. Cassidy at corporate was very helpful and everything worked out, but I was still charged for 60 blankets. Your customer shouldn't have to put up with this kind of service.Robert P.
Customer did not leave a comment.SUSAN G.
Customer did not leave a comment.JOHN M.