Customer Reviews for Jeffs True Value Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Jeffs True Value Hardware

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Rebecca B. on

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Larry M. on

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Not sure what benefit it does customers when U-HAUL has 3 dealers and a cooperate store in Leavenworth, KS and the customer still has to go to another city to pick up the rental. UHAUL is not convenient in this area of operations. Rental process should be simple and convenient for the "CUSTOMER" not the "COORPORATION" ,

Brittany J. on

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bruce G. on

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The man was a little confused on the matter of the deposit as they have not had to provide a security deposit reimbursement, He was most helpful in getting the matter resolved to my satisfaction and he was very kind and pleasant. Will defiantly recommend this location. Thank you Platte City and U-Haul

Debra M. on

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donald M. on

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Jake was excellent. Great service and made me feel special as a customer.

Shelly S. on

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The vehicle worked great, but the interior was smelly and sticky. There was an issue assigning an appliance dolly in the system so it took a little longer to get checked out. The staff was very organized and helpful.

Rebecca B. on

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The hold time on my credit card I already returned the truck and there is still $114 hold when I returned the truck he said $59 and I still don't have that money back

Renee B. on

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I understand this is a hardware store that U-Haul is utilizing which was very convenient and these guys are great but the truck needed some serious cleaning inside.

Alicia D. on

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Great customer service! I have rented from uhaul more than I’ve wanted to the last few years....this location has been the best so far!

Demarco W. on

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Rel Michael R. on

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David A. on

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Samuel M. on

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Raymond H. on

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Uhaul changed my pick up location last minute to this location and they didn’t have the dolly I ordered. I had to drive around and waste my time and gas to find another one.

DOUG M. on

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I would never recommend uhaul as a company to anyone. I had nothing but problems. It wasn't the pick up location that I problems with, it is the overall uhaul experience. I reserved my truck 5 minutes from my house 2 weeks before I needed it but had to drive over an hour to pick up my truck because that was the closest location that had a 20 foot truck. The online check in to drop off your truck is a joke. I couldn't get it to work and when I called customer service Latasha keot repeatedly telling me to "Chill Out" Poor customer service

Michael M. on

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Great customer service; but not a Uhaul representative that could address the issues with the equipment stated above.

Cheryl W. on

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ron E. on

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Nivia A. on

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John M. on

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Terry H. on

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Nothing!! They were professional and I was in and out in record time. 10 minutes tops.

John L. on

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Very courteous and helpful. Very nice.

ALLAN B. on

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These comments have nothing to do w/ Jeff's True Value hardware, but do refer to UHaul at the national level. This was by far the worst truck rental experience I have ever had w/ Uhaul. I knew it was a busy moving season so I requested a vehicle 3 weeks in advance for a location close to my home (<1 mile away). One day before I was due to pick up the truck, Uhaul changes the location on me and sends me 25 miles away for the pick-up with only an email notification. So - out of my 155 "free" miles, I spent 25 of them driving back to my home to pick up the items I was moving even before starting the trip. In the end, I went one (1) mile over the 155 and . . . you guessed it - Uhaul charged me for that mile. Next time - Penske. Note - I will be posting these comments on social media.

Heather M. on

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JACKIE J. on

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Jim N. on

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Melvin B. on

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Margaret C. on

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Loren G. on

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Have to give props to the manager at true value in Platte City Kansas for being the only one working the rentals.

Todd S. on

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Rory P. on

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