Poor instructions, really no instructions were given on how to pick up the trailer. It was basically just at their house - no email with instructions or signage to help direct you to who you should check in with. The trailer was hooked up by the owner and fell off the hitch before I left the parking area/alley way. He did reattach it and it did stay on, but for my first time renting and driving with a trailer, it didn't help me feel confident that things would be alright.
Abby Y
Customer Reviews for Jenny & George Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Smooth and great transaction
jerod RVery respectful, quick and I’m very happy with the service I received. Equipment was very well taken care of and clean. Would definitely recommend recommend to anyone looking to rent from a U-Haul supplier. Thanks again for your help and in short notice!
Lincoln PEverything went fantastic and smooth. Owner was honest and gave me money back from the original price paid. Also owner was still there at 9 pm on a saturday when i dropped the truck off! 5 star service!
Bill WThis was quick and easy, very hassle free. The owner was friendly and helpful. Thank you for helping us!
Spencer RExcellent
chad iEverything went smooth and great!
Jerod RPick up location of truck was changed which was very inconvenient; then picking up the truck was very disorganized
Travis M