Customer Reviews for Jerrys Automotive
(U-Haul Neighborhood Dealer)

467 reviews

11601 University Ave   Lubbock, TX 79423
(University and 114th St)

(806) 748-0188

Location Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 6 pm
  • Saturday:
    9 am - 12 pm / 1 pm - 3 pm
  • Sunday:
    Closed
Special Operating Hours
  • 5/20/2022 - 5/22/2022: Closed

Services at this Location:

Contact Us

(806) 748-0188

11601 University Ave
Lubbock, TX 79423
(University and 114th St)

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 6 pm
  • Saturday:
    9 am - 12 pm / 1 pm - 3 pm
  • Sunday:
    Closed
Special Operating Hours
  • 5/20/2022 - 5/22/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Jerry provided excellent customer service and was such a joy. We were in and out quickly with no hassles.

Sarah C. 
Rating:
4.0

Monday, This was my third location for a trailer to pick up that day. I arrived at my first location and as I was pulling up I received an email “update on trailer rental”. There were several trailers the size I had reserved but was told sorry we don't have any. Another person in the next line came to get a transporter from there and was told they didn't have it. They found him one 36 miles away he could get. He was frustrated as well. So the updated location I was emailed was a book keeping service/ uhaul location and closed on Sunday and Monday. I then spoke with a person from uhaul for another location, she was very helpful and off we went to Jerry's automotive and he was very professional and helpful there. Not a great experience at the 34th and Q location.

Randy S. 
Rating:
3.0

The gentleman at the site was knowledgeable and courteous. The only drawback was the site itself - junky, dirty.

KARYN S. 
Rating:
3.0

Make sure a trailer is there if you reserve one. I was to pick up a trailer on Saturday but there was not one rentable even though I had a reservation. Had to wait till next available on Monday

Bobby L. 
Rating:
5.0

Customer did not leave a comment.

Reid B. 
Rating:
2.0

Customer did not leave a comment.

nancy O. 
Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
5.0

Jerrys Automotive is the best.

Guy W. 
Rating:
5.0

The absolute nicest man I have ever had the pleasure of doing business with! Will definitely use again when the time comes for a U-Haul!

JOSHUA P. 
Rating:
5.0

Customer did not leave a comment.

KEELY DANIELLE A. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Jerry was great and very helpful.

Esperanza M. 
Rating:
5.0

Customer did not leave a comment.

JESSE G. 
Rating:
5.0

Customer did not leave a comment.

Kevin Wayne H. 
Rating:
5.0

The owner was pleasant and helpful

RUTH M. 
Rating:
5.0

Customer did not leave a comment.

PATRICK G. 
Rating:
3.0

Customer did not leave a comment.

Abigail T. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth F. 
Rating:
5.0

Customer did not leave a comment.

Amber F. 
Rating:
1.0

Don't let them go to a hoarder with who doesn't have packing blankets, dollies or gas in the dirty trucks. He probably does have blankets but they are hiding in the mess somewhere with all the flies, cats and garbage

John H. 
Rating:
1.0

Pickup location is likely the filthiest place I've ever entered. Piles of stuff all around, smells of cat urine and feces. Owner was friendly and nice, but how this is allowed is beyond me.

JEFFREY SCOTT J. 
Rating:
1.0

Customer did not leave a comment.

SUBRAMANYAM T. 
Rating:
5.0

Jerry was great!

Guy W. 
Rating:
4.0

Customer did not leave a comment.

STEVEN R. 
Rating:
2.0

Front of truck was not clean. A dead sparrow was in the grill.

WILLARD B. 
Rating:
3.0

I'll never rent from uhaul again. Worst customer service I have ever experienced. I have been using uhauls for years for my work. I'll never use again.

KENNETH M. 
Rating:
3.0

Better and clearer parking for the trucks would be useful for a facility dealing in rental moving trucks.

David D. 
Rating:
5.0

Customer did not leave a comment.

EDRIE H. 
Rating:
5.0

Customer did not leave a comment.

Riley F. 
Rating:
5.0

Jerry made everything easy. He hooked up the trailer so fast, and tested the lights, gave me a contract, and wrote his personal phone number in case I had any trouble or needed to extend the rental.

Fred S. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA R. 
Rating:
3.0

Customer did not leave a comment.

Angela P. 
Rating:
5.0

Customer did not leave a comment.

Bryan A. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Very good service. And convenient

MARCUS V. 
Rating:
3.0

Customer did not leave a comment.

richard M. 
Rating:
2.0

Location was really very poor and run down. The computer was very old and slow the office area was in disrepair,junkie and cluttered. I would not use this Location again.

wayne A. 
Rating:
5.0

Customer did not leave a comment.

Thai T. 
Rating:
1.0

Man helping there went over the top to help us. Was very friendly too. The location could use some clean up. Otherwise, everything was great.

Bridget M. 
Rating:
3.0

Customer did not leave a comment.

jordan D. 
Rating:
5.0

Top notch establishment!

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

April O. 
Rating:
5.0

Customer did not leave a comment.

REYNALDO A. 
Rating:
5.0

Customer did not leave a comment.

Mike R. 
Rating:
1.0

EVERYTHING!! JERRY WAS THE NICEST GUY EVER!!! SHOULD HE LEGALLY BE ALLOWED TO RENT UHAULS...NO!! I DARE YOU TO GO SEE, AND ALSO READ THE NIGHTMARE EXPERIENCE I HAD DEALING WITH THIS INCOMPETENT BUSINESS. UHAUL YOU HAVE GONE DOWN THE TUBES!!

Jennifer F. 
Rating:
3.0

Customer did not leave a comment.

RANDAL F. 
Rating:
1.0

Customer did not leave a comment.

florentino L. 
Rating:
2.0

Customer service was fine but the office was nasty!!! The truck was literally filled with dog hair!!! It looked like a pet lived in the truck!!!

Lisa R. 
Rating:
5.0

Customer did not leave a comment.

June C. 
Rating:
5.0

Customer did not leave a comment.

miguel G. 
Rating:
2.0

person working there was not wearing a mask.

PRUDENCE V. 
Rating:
5.0

Jerry was very friendly and helpful.

nicky P. 
Rating:
5.0

The individual who helped me with dropping of my U-HAUL was very helpful and knowledgeable.

Olando C. 
Rating:
3.0

person/staff was nice and friendly, facility was not clean/sanitary; equipment had a large piece of material missing from the steering wheel

Karlen M. 
Rating:
3.0

The blower on the truck was going out. Drove over half the trip with no a/c.

Roger B. 
Rating:
5.0

Customer did not leave a comment.

Lydia E. 
Rating:
4.0

The battery light had come on but it got me to Midland

Byron H. 
Rating:
5.0

Customer did not leave a comment.

Chris G. 
Rating:
5.0

Nothing! Customer service gentleman was very helpful in giving us all the information needed on truck and delivery and was very pleasant as well.

gloria O. 
Rating:
5.0

The person was helpful when unloading the equipment.

Christopher C. 
Rating:
5.0

Mr Jerry is very kind and helpful amd made renting a bery easy process. We will recommend this location to everyone!

Greggory B. 
Rating:
5.0

Customer did not leave a comment.

Christina H. 
Rating:
5.0

Customer did not leave a comment.

Christina H. 
Rating:
5.0

Customer did not leave a comment.

Curtis H. 
Rating:
5.0

Customer did not leave a comment.

Jenny F. 
Rating:
5.0

Very helpful with reservation and hooking up equipment .

lee R. 
Rating:
5.0

The experience was very good. I don't know how it could have been better.

william B. 
Rating:
5.0

Customer did not leave a comment.

Lindsey L. 
Rating:
5.0

Jerry was great. He was friendly and courteous.

shawn K. 
Rating:
3.0

Customer did not leave a comment.

Douglas L. 
Rating:
5.0

Attendant was prompt and helpful at pickup. Just what I needed.

Harry H. 
Rating:
4.0

Jerry is fantastic! Very workable, kind and helpful. We have used his service several times before and will continue to use him in the future. Will definitely recommend him and his U-Haul service to others. Thank you Jerry!

sonia W. 
Rating:
5.0

Customer did not leave a comment.

April O. 
Rating:
1.0

Location was filthy and cluttered. Employee entered contract information FOUR times before getting it correct. Each entry resulted in charges to my credit card with pending charges to my card in excess of $4000 for a $1500 purchase. One of the entries was even for a previous customer! Would not go there again!

peggy G. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
3.0

Customer did not leave a comment.

Troy H. 
Rating:
5.0

Great customer service and very prompt. Made renting the U-Haul easy & pleasant! Would defiantly use Jerry's Automotive again.

Julie M. 
Rating:
5.0

The gentleman at this site is always friendly and accommodating even on short notice rental requests. He is always quick to respond if you leave a message as well. We will continue to use this site and recommend them to others.

tyler G. 
Rating:
2.0

UHAUL truck and trailer were horrible. trailer broke immediately; trailer lights quilt working mid-trip and I got pulled over by state patrol; moving truck broke down 500 miles into trip and waited 2 hours for road-side assistance; limped into destination; then the truck puked oil all over my driveway and had to call road side assistance again. HORRIFIC experience, UHAUL should be ashamed.

Christopher H. 
Rating:
3.0

Customer did not leave a comment.

Deborah S. 
Rating:
5.0

They gentleman was fun y and friendly. He was very welcoming to the new neighborhood.

Mary G. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

KELLY S. 
Rating:
1.0

Office was unsightly and uninviting. Agent couldn't get internet to work so just gave me trailer and said he would email me receipt as it sometimes takes an hour to make connection. Didn't show me how to load auto transport or about letting the fender down so I could open door on vehicle. This caused much distress later when I loaded vehicle and had to climb out a window Never shared where I could find info on loading. Trailer had damage on one side and he never went over the trailer to inspect so I was questioned as to how it was damaged by receiving agent. The list could go on...

Gwen R. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
3.0

Customer did not leave a comment.

RUSTON J. 
Rating:
2.0

Customer did not leave a comment.

Austin H. 
Rating:
5.0

great guy. easy to work with. want out of his way to make things happen.

jonathan L. 
Rating:
5.0

Jerry went above and beyond and made sure I was taken care of.

Richard A. 
Rating:
5.0

Jerry was excellent and very informative! Easy pick up and drop off. Will definitely use him again in the future.

Clint H. 
Rating:
4.0

Customer did not leave a comment.

Noel H. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Mr. Jerry is also very knowledgeable. Knows his moving, so I used his recommendation to secure my cargo and worked excellent! Trailer was super clean inside, everything worked well, tires in good condition. Electrical was kept up. Felt safe on the road using his equipment. Thank you.

milica T. 
Rating:
4.0

Customer did not leave a comment.

Kerry W. 
Rating:
4.0

Customer did not leave a comment.

TIM M. 
Rating:
4.0

Customer did not leave a comment.

lanny M. 
Rating:
1.0

Customer did not leave a comment.

Rod C. 
Rating:
5.0

Amazing Gentleman on drop off end of our journey from South Texas to Lubbock. Still in awe of his friendliness and help. S. Kirk

Steven K. 
Rating:
5.0

Jerry was great and handled everything well.

Thomas B. 
Rating:
4.0

Customer did not leave a comment.

Joseph A. 
No reviews have been submitted for this location.

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