Always friendly people and quick service.
Mary G
Customer Reviews for Jerrys Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick, easy, friendly and helpful. Was a great experience and I'd definitely recommend this location.
JOSHUA HParking was nonexistent but they were helpful when we called for instructions.
AUSTIN VGreat help
DAN LJerry was very professional, courteous, and helpful. We rented a 15 foot truck with a car carrier. We even stopped by after we picked up the car, so Jerry could double check to make sure everything was hooked up correctly. I would highly recommend Jerry!!
DAVID CThe representative was very professional and courteous.
Quan TJerry was great. Great service, friendly and knowledgeable.
RAYMOND DVery helpful staff in guiding me on process to return U-Haul after hours. Made this process easy.
JOHNNY Lpick up could be a little closer but it was ok, after all it is Lubbock.
RANDAL FJerry’s Automotive was perfect and understanding. Thank you very much for your kindness. I highly recommend this facility! 💜
THOMAS RStop price gouging !
AARON MHonestly, after working with Jerry these past years, I don't see how my UHaul experience can be improved. He is kind, professional, helpful, social, caring, efficient, and knowledgeable about his equipment. I will continue to use Jerry as long as he is with UHaul. Thank you Jerry...you are fabulous!
sonia wJerry was very nice and courteous..
Sandra SVery nice gentlemen at location.
Bonnie RThis U-Haul location is horrible! There is no where to park anything to bring back and no organization at all. No one there to help you and U-Haul app is a joke! You all should not send people here drop off and charge $20 because no one is there. There is a really nice U-Haul store just down the road.
DUSTIN RMy only issue with the location was that it wasn't clear where to park the truck for after hour returns. Spoke with personnel the next day and they were very helpful. My issue with the return was the u-haul app - nothing was working correctly in the return process, which drained my phone battery and almost left me stranded with no way to obtain help. Very frustrating experience.
James MDrop off location attendant was very nice but the office was a mess. Also the entrance wasn't real apparent... door was cracked just peeked in and yelled hello. Would recommend to a friend only because attendant was nice and would give the friend a heads up on the condition of the place.
Leila WSite was good-but corporate help not so much
vicki sFriendly people and fast at there jobs
Bobby MN/a
Michael DThere was no sign anywhere that said we were at Jerrys Automotive. The only way we were able to find it is because it had a couple other Uhauls sitting out front. Another guy showed up while we were there and did not know if he was at the right place either. He ended up leaving. It was a Saturday and they were closed so we could not go in to verify that we were at the right place.
Lex DNothing. Jerry did a great job 👍.
Gregory BHelpful
RICARDO LWhen off like a charm no troubles
Stephen WWe’ve been coming to this location with Jerry for years. He is pleasant, helpful, kind, accommodating, and just an overall great person. We really enjoy coming to this location on University. Jerry always is so quick to hook up the trailer to my truck so quickly and efficiently. Thank you!
sonia wThe owner was really friendly and helpful.
gregory rI have come to this particular uhaul location for several years because of Jerry! He is just the best!
sonia wWas greated outside and they were glad to get the truck due to low inventory. Very friendly and easy to return truck.
Suzanne CStaff was friendly. Pickup was quicker than I expected.
Joseph TNo one was there to assist
Roberto CJerry is very friendly, personable and easy to work with. The location could be a bit tidier. Would rent from the location again.
Meghan LJerry was awesome to work with.
Christopher GNot a place that you see and think, let me stop here and see about a rental. However, Jerry was very friendly not to mention sent me a txt on address and times I could drop off. His communication was good.
vensanna lThis site went above and beyond. He let us leave our car there until we dropped off the truck. He kept it I. The locked yard and even started it for us so it was warm when we dropped off the truck during the current winter weather coming in. He took care of an issue with the rental (truck still showed it was at the puck up location) with no issues. I would definitely work with this location again.
Rebecca UI just love Jerry! I have used him and his U--Haul location for the past few years, and he is efficient in securing the appropriate u-haul for my business and travel needs, professional, kind, helpful, social, knowledgeable, and just an overall good guy. I appreciate him making the rental for me so easy and no-nonsense where I don't have to worry about my pick-up and drop-off. Jerry has always been very accommodating in our business relationship. Thank you! Sonia Wierzba
sonia wJerry is a seasoned professional. You won’t find better customer service.
Jason HDid the share and it went off without a hitch
Sherryl WDropped off after hours, No issues what so ever but I did not have to inter act with anyone. Very simple easy drop of very close to my destination.
Robert BApprove ahead of time, took too long to pickup vehicle. Don’t verify me as i’m waiting at the location, do it before I get there.
Wyatt SJerry provided excellent customer service and was such a joy. We were in and out quickly with no hassles.
Sarah CMonday, This was my third location for a trailer to pick up that day. I arrived at my first location and as I was pulling up I received an email “update on trailer rental”. There were several trailers the size I had reserved but was told sorry we don’t have any. Another person in the next line came to get a transporter from there and was told they didn’t have it. They found him one 36 miles away he could get. He was frustrated as well. So the updated location I was emailed was a book keeping service/ uhaul location and closed on Sunday and Monday. I then spoke with a person from uhaul for another location, she was very helpful and off we went to Jerry’s automotive and he was very professional and helpful there. Not a great experience at the 34th and Q location.
Randy SThe gentleman at the site was knowledgeable and courteous. The only drawback was the site itself - junky, dirty.
KARYN SMake sure a trailer is there if you reserve one. I was to pick up a trailer on Saturday but there was not one rentable even though I had a reservation. Had to wait till next available on Monday
Bobby LJerrys Automotive is the best.
Guy WThe absolute nicest man I have ever had the pleasure of doing business with! Will definitely use again when the time comes for a U-Haul!
JOSHUA PJerry was great and very helpful.
Esperanza MThe owner was pleasant and helpful
RUTH MDon’t let them go to a hoarder with who doesn’t have packing blankets, dollies or gas in the dirty trucks. He probably does have blankets but they are hiding in the mess somewhere with all the flies, cats and garbage
John HPickup location is likely the filthiest place I've ever entered. Piles of stuff all around, smells of cat urine and feces. Owner was friendly and nice, but how this is allowed is beyond me.
JEFFREY SJerry was great!
Guy WFront of truck was not clean. A dead sparrow was in the grill.
WILLARD BI'll never rent from uhaul again. Worst customer service I have ever experienced. I have been using uhauls for years for my work. I'll never use again.
KENNETH MBetter and clearer parking for the trucks would be useful for a facility dealing in rental moving trucks.
David D