Customer Reviews for Jerrys Automotive
(U-Haul Neighborhood Dealer)

438 reviews

11601 University Ave   Lubbock, TX 79423
(University and 114th St)

(806) 748-0188

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 5/11/2021 - 5/12/2021: Closed

Services at this Location:

Contact Us

(806) 748-0188

11601 University Ave
Lubbock, TX 79423
(University and 114th St)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 5/11/2021 - 5/12/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Jerry made everything easy. He hooked up the trailer so fast, and tested the lights, gave me a contract, and wrote his personal phone number in case I had any trouble or needed to extend the rental.

Fred S. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA R. 
Rating:
3.0

Customer did not leave a comment.

Angela P. 
Rating:
5.0

Customer did not leave a comment.

Bryan A. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Very good service. And convenient

MARCUS V. 
Rating:
3.0

Customer did not leave a comment.

richard M. 
Rating:
2.0

Location was really very poor and run down. The computer was very old and slow the office area was in disrepair,junkie and cluttered. I would not use this Location again.

wayne A. 
Rating:
5.0

Customer did not leave a comment.

Thai T. 
Rating:
1.0

Man helping there went over the top to help us. Was very friendly too. The location could use some clean up. Otherwise, everything was great.

Bridget M. 
Rating:
3.0

Customer did not leave a comment.

jordan D. 
Rating:
5.0

Top notch establishment!

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

April O. 
Rating:
5.0

Customer did not leave a comment.

REYNALDO A. 
Rating:
5.0

Customer did not leave a comment.

Mike R. 
Rating:
1.0

EVERYTHING!! JERRY WAS THE NICEST GUY EVER!!! SHOULD HE LEGALLY BE ALLOWED TO RENT UHAULS...NO!! I DARE YOU TO GO SEE, AND ALSO READ THE NIGHTMARE EXPERIENCE I HAD DEALING WITH THIS INCOMPETENT BUSINESS. UHAUL YOU HAVE GONE DOWN THE TUBES!!

Jennifer F. 
Rating:
3.0

Customer did not leave a comment.

RANDAL F. 
Rating:
1.0

Customer did not leave a comment.

florentino L. 
Rating:
2.0

Customer service was fine but the office was nasty!!! The truck was literally filled with dog hair!!! It looked like a pet lived in the truck!!!

Lisa R. 
Rating:
5.0

Customer did not leave a comment.

June C. 
Rating:
5.0

Customer did not leave a comment.

miguel G. 
Rating:
2.0

person working there was not wearing a mask.

PRUDENCE V. 
Rating:
5.0

Jerry was very friendly and helpful.

nicky P. 
Rating:
5.0

The individual who helped me with dropping of my U-HAUL was very helpful and knowledgeable.

Olando C. 
Rating:
3.0

person/staff was nice and friendly, facility was not clean/sanitary; equipment had a large piece of material missing from the steering wheel

Karlen M. 
Rating:
3.0

The blower on the truck was going out. Drove over half the trip with no a/c.

Roger B. 
Rating:
5.0

Customer did not leave a comment.

Lydia E. 
Rating:
4.0

The battery light had come on but it got me to Midland

Byron H. 
Rating:
5.0

Customer did not leave a comment.

Chris G. 
Rating:
5.0

Nothing! Customer service gentleman was very helpful in giving us all the information needed on truck and delivery and was very pleasant as well.

gloria O. 
Rating:
5.0

The person was helpful when unloading the equipment.

Christopher C. 
Rating:
5.0

Mr Jerry is very kind and helpful amd made renting a bery easy process. We will recommend this location to everyone!

Greggory B. 
Rating:
5.0

Customer did not leave a comment.

Christina H. 
Rating:
5.0

Customer did not leave a comment.

Christina H. 
Rating:
5.0

Customer did not leave a comment.

Curtis H. 
Rating:
5.0

Customer did not leave a comment.

Jenny F. 
Rating:
5.0

Very helpful with reservation and hooking up equipment .

lee R. 
Rating:
5.0

The experience was very good. I don't know how it could have been better.

william B. 
Rating:
5.0

Customer did not leave a comment.

Lindsey L. 
Rating:
5.0

Jerry was great. He was friendly and courteous.

shawn K. 
Rating:
3.0

Customer did not leave a comment.

Douglas L. 
Rating:
5.0

Attendant was prompt and helpful at pickup. Just what I needed.

Harry H. 
Rating:
4.0

Jerry is fantastic! Very workable, kind and helpful. We have used his service several times before and will continue to use him in the future. Will definitely recommend him and his U-Haul service to others. Thank you Jerry!

sonia W. 
Rating:
5.0

Customer did not leave a comment.

April O. 
Rating:
1.0

Location was filthy and cluttered. Employee entered contract information FOUR times before getting it correct. Each entry resulted in charges to my credit card with pending charges to my card in excess of $4000 for a $1500 purchase. One of the entries was even for a previous customer! Would not go there again!

peggy G. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
3.0

Customer did not leave a comment.

Troy H. 
Rating:
5.0

Great customer service and very prompt. Made renting the U-Haul easy & pleasant! Would defiantly use Jerry's Automotive again.

Julie M. 
Rating:
5.0

The gentleman at this site is always friendly and accommodating even on short notice rental requests. He is always quick to respond if you leave a message as well. We will continue to use this site and recommend them to others.

tyler G. 
Rating:
2.0

UHAUL truck and trailer were horrible. trailer broke immediately; trailer lights quilt working mid-trip and I got pulled over by state patrol; moving truck broke down 500 miles into trip and waited 2 hours for road-side assistance; limped into destination; then the truck puked oil all over my driveway and had to call road side assistance again. HORRIFIC experience, UHAUL should be ashamed.

Christopher H. 
Rating:
3.0

Customer did not leave a comment.

Deborah S. 
Rating:
5.0

They gentleman was fun y and friendly. He was very welcoming to the new neighborhood.

Mary G. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

KELLY S. 
Rating:
1.0

Office was unsightly and uninviting. Agent couldn't get internet to work so just gave me trailer and said he would email me receipt as it sometimes takes an hour to make connection. Didn't show me how to load auto transport or about letting the fender down so I could open door on vehicle. This caused much distress later when I loaded vehicle and had to climb out a window Never shared where I could find info on loading. Trailer had damage on one side and he never went over the trailer to inspect so I was questioned as to how it was damaged by receiving agent. The list could go on...

Gwen R. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
3.0

Customer did not leave a comment.

RUSTON J. 
Rating:
2.0

Customer did not leave a comment.

Austin H. 
Rating:
5.0

great guy. easy to work with. want out of his way to make things happen.

jonathan L. 
Rating:
5.0

Jerry went above and beyond and made sure I was taken care of.

Richard A. 
Rating:
5.0

Jerry was excellent and very informative! Easy pick up and drop off. Will definitely use him again in the future.

Clint H. 
Rating:
4.0

Customer did not leave a comment.

Noel H. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Mr. Jerry is also very knowledgeable. Knows his moving, so I used his recommendation to secure my cargo and worked excellent! Trailer was super clean inside, everything worked well, tires in good condition. Electrical was kept up. Felt safe on the road using his equipment. Thank you.

milica T. 
Rating:
4.0

Customer did not leave a comment.

Kerry W. 
Rating:
4.0

Customer did not leave a comment.

TIM M. 
Rating:
4.0

Customer did not leave a comment.

lanny M. 
Rating:
1.0

Customer did not leave a comment.

Rod C. 
Rating:
5.0

Amazing Gentleman on drop off end of our journey from South Texas to Lubbock. Still in awe of his friendliness and help. S. Kirk

Steven K. 
Rating:
5.0

Jerry was great and handled everything well.

Thomas B. 
Rating:
4.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

Kayla J. 
Rating:
4.0

Jerry is great to work with! we have used him for the past 3 years for his services. Will use him again in the future.THank you Jerry!

sonia W. 
Rating:
4.0

Jerry went the extra mile for me. When he saw that I had a long trip ahead of me, he looked at all the trucks he had and gave me the lowest mileage nicest one. It worked perfectly the whole trip of 1100 miles. Thanks Jerry

Tim Z. 
Rating:
5.0

Jerry was very courteous and professional he assisted me with all my questions Thank You Bunny Thomas

bonnie T. 
Rating:
5.0

Customer did not leave a comment.

Bea P. 
Rating:
5.0

Nothing>>>>>>>>>>> Jerry made it very easy to rent and return! Very fair and reasonable person to work with! I will definitely recommend this location.

AMY J. 
Rating:
5.0

The guy was nice and very helpful.

PHYLISS T. 
Rating:
4.0

Just used for drop off.

Christina O. 
Rating:
5.0

Customer did not leave a comment.

Latrell S. 
Rating:
5.0

Customer did not leave a comment.

bobby J. 
Rating:
4.0

Truck leaked fluid all over new driveway.

Jeff L. 
Rating:
2.0

Location was very dirty and the A/C on the truck was not properly cooling. Associate at the location was very kind though, even if his location was unkept

Amanda V. 
Rating:
1.0

Better customer service

Juan A. 
Rating:
3.0

Place is a dump, but the guy was super helpful and very friendly.

toby B. 
Rating:
4.0

None

Katherine K. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Jerry is very knowledgeable and very respectable great job Jerry!!

ernest G. 
Rating:
5.0

Customer did not leave a comment.

Brenda S. 
Rating:
3.0

Customer did not leave a comment.

gloria S. 
Rating:
2.0

He helped me a lot but the location was not kept up or professional.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Thanh P. 
Rating:
5.0

Customer did not leave a comment.

Nathan B. 
Rating:
5.0

Customer did not leave a comment.

Ron B. 
Rating:
3.0

Customer did not leave a comment.

Neal B. 
Rating:
5.0

Employee came of Jerry's Automotive came to location without us calling and was friendly and helpful, unlike UHaul's own 24/7 service which was slow and painful. If accessing UHaul's website from your phone, select desktop site option on android for it to work correctly.

Victor B. 
Rating:
4.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Stayed after closing for me.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

donald F. 
Rating:
5.0

Jerry was very friendly and helpful.

Gregory R. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top