Customer Reviews for Jetport Self Storage
(U-Haul Neighborhood Dealer)

120 reviews

3322 Airport Rd   Allentown, PA 18109
(across from LVI Airport)

(484) 240-4999

Location Hours

  • Mon: 10 am - 2 pm
  • Tue-Thur: Closed
  • Fri: 10 am - 4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(484) 240-4999

3322 Airport Rd
Allentown, PA 18109
(across from LVI Airport)

Services at this Location:

Location Hours

  • Mon: 10 am - 2 pm
  • Tue-Thur: Closed
  • Fri: 10 am - 4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The staff at this facility were friendly when I initially checked in over a year ago, and always responded promptly to any inquiries I had. I would recommend this storage facility.

Craig J.  |  Overall Experience 
Rating:
5.0

Great place!

JEANNE R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELLY H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

yvonne K. 
Rating:
5.0

Customer did not leave a comment.

Miriam R. 
Rating:
5.0

Customer did not leave a comment.

Alan S.  |  Overall Experience 
Rating:
5.0

I rent a 10'x20' unit at this location every year to store my pool furniture and a small convertible car which is not driven over the winter. Insuring the car only for seasonal use saves me almost enough on insurance to pay for the unit. It is a great arrangement and goes smoothly every year. The units here are clean and safe and access is easy. I have never had any problems.

DAVID H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

John C. 
Rating:
3.0

Customer did not leave a comment.

Kenneth L. 
Rating:
5.0

Customer did not leave a comment.

Murali Krishna K. 
Rating:
5.0

Customer did not leave a comment.

Cathy H. 
Rating:
4.0

Customer did not leave a comment.

Luke L. 
Rating:
5.0

Gentleman was very polite!

JUDITH B. 
Rating:
3.0

Inside cab was full of mud from last customer. 2 weeks later, and I am still waiting to get my bill updated. They overcharged me 45 dollars, and still have not refunded me.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Ariel T. 
Rating:
5.0

I was so impressed with the customer service at this location. I had to put my daughter's items in storage during college break and they were so accommodating and helpful! have another unit with UHaul back home and the customer service at that big location is severely lacking. I would highly recommend Jetport!!

Karla J. 
Rating:
5.0

Tell your chat people it's ok to tell renters they need to provide credit card info before getting key. I had to stop rental process to call 888 number to understand why I wasn't given key to inspect interior if truck which was requested before the request for credit card info in the “check in” process. This also became confusing since I reserved with a credit card. I now know for future rentals to go through your app - not your website. Your website doesn't let you take pictures. You looking for phone reps in Bethlehem Pa area.

Ivy P. 
Rating:
4.0

The hours were a little inconvenient as they are only open 9-3.. otherwise it was fine..

Duane H. 
Rating:
3.0

Not a lot of room to maneuver your vehicle with a trailer attached. The person who helped me was very nice. I'd use this location as a drop-off location again.

Randal L. 
Rating:
3.0

Customer did not leave a comment.

ADA R. 
Rating:
2.0

I was under a different assumption of rates .. I had i known my reservation money for the truck would have not been refunded I would have not gotten the rental. Also had a problem with the mobile return check in which apparently caused my rate to go from 24 hours to 2 day costs. So all in all I paid uhaul an extra $80 for nothing .

Rachel M. 
Rating:
5.0

Manager Bob Miller... great guy. Very helpful he was

Brian C. 
Rating:
3.0

Fix your mobile app, it sucks!

scott G. 
Rating:
5.0

Customer did not leave a comment.

brandon E. 
Rating:
5.0

Customer did not leave a comment.

DOUG W. 
Rating:
5.0

Customer did not leave a comment.

LAURA K. 
Rating:
1.0

My headlight I was pulled over and still paid full price

SAMUELLE L. 
Rating:
4.0

I will never use U-haul again - your customer service SUCKS, your manner of handling things is terrible and I will never recommend Uhaul to anyone.

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

yvonne V. 
Rating:
3.0

Overpriced.

Andrew F. 
Rating:
5.0

Customer did not leave a comment.

SANDY N. 
Rating:
4.0

Only thing i would recommend is make sure when you change your operation equipment that your people are trained on it better. Besides that everything was fine

Stephen M. 
Rating:
3.0

Customer did not leave a comment.

Paul B. 
Rating:
1.0

he won t give me my refund back of 6.95 for rental of 10 x 15

Daniel F. 
Rating:
1.0

when I called the Whitehall location I was told everything was there. then someone who actually worked at that location told me the equipment was not there and I had to go to a location further away. This is the second time this has happened when renting from your company and it is absolutely ridiculous that a main rental location didn't have a 10' truck and a tow dolly.

Diane S. 
Rating:
5.0

Customer did not leave a comment.

MaryBeth S. 
Rating:
5.0

Make the rates a little cheaper it would help to put diesel engines in trucks.

DON Y. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
3.0

I found the gentleman running the shop to be very friendly and helpful.

mark D. 
Rating:
5.0

Customer did not leave a comment.

molly J. 
Rating:
5.0

Keep up what you doing

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

BARBARA S. 
Rating:
5.0

Customer did not leave a comment.

WALTER G. 
Rating:
5.0

Customer did not leave a comment.

Saravanan S. 
Rating:
5.0

Just check brakes and lights to make sure they both work correctly. 1 headlight was out and the brakes squecked everytime I slowed down.

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

GOPAL S. 
Rating:
4.0

Customer did not leave a comment.

John F. 
Rating:
3.0

We reserved our truck well in advance, however when we went to go pickup our truck at the Bethlehem, PA location on moving day we were told uhaul has no trucks at the moment. The salesman also showed sympathy or respect for us. He was very rude and offered no alternatives or help of any kind. Two hours of our time was wasted because of this issue. We spent those 2 hours on the phone with Uhaul searching for a truck. Finally, one truck was located for us at the Allentown, PA site. Uhaul needs to improve their reservation system. If a customer reserves a specific truck, it should be there when they go to pick it up.

ATAUL Q. 
Rating:
4.0

Customer did not leave a comment.

TOM B. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
4.0

The gentleman who helped me was very nice and friendly. The equipment was there and clean. The location is set back off the street so it's easy to miss at night.

phillip C. 
Rating:
3.0

No communication. Discounted mileage rate promised and wasn't told to the pick up site. Wasn't a positive experience

COURTNEY M. 
Rating:
3.0

Good customer service!

ROBERT S. 
Rating:
5.0

Great location! The gentleman who checked me in and out was very friendly and helpful. My truck was clean and ready for me when I arrived, and returning it was quick and painless. I will definitely use this location again. Thank you!

Andy M. 
Rating:
5.0

Great experience. Would definitely rent from them again.

MARCI M. 
Rating:
3.0

Nothing really, the old man who helped me was friendly and efficient.

JEFFREY O. 
Rating:
4.0

Customer did not leave a comment.

JOHN S. 
Rating:
3.0

Customer did not leave a comment.

GENE D. 
Rating:
4.0

Customer did not leave a comment.

JOSUE E. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Gene, the agent at Jet Port Rentals is extremely professional and provided a great rental experience. I would definitely rent from him again.

PATRICK F. 
Rating:
5.0

Need a uhaul this is the best in York Do you need fully insured movers call MuscleforMoves at 7176835319 or visit facebook.com/MovingwithMuscleforMoves or MuscleforMoves.com

Cory S. 
Rating:
5.0

Very pleasant people n courteous

JOANN R. 
Rating:
5.0

Excellent customer service.

FRANK M. 
Rating:
5.0

Customer did not leave a comment.

ANDREW S. 
Rating:
4.0

Customer did not leave a comment.

denise B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
1.0

Don't know. You stiffed me on the equipment. I reserved it and you ran me around from location to location always telling me the next place had the equipment. It never did. I would NEVER use u haul again. By the way the same thing happened to me last time.

BART K. 
Rating:
1.0

The man at front desk is rude and slow

Elsa M. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Great service. Top notch hands down. Large storage

WILL H. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY W. 
Rating:
3.0

Customer did not leave a comment.

BRYAN R. 
Rating:
5.0

Gene made my day he was very pleasant and humorous. God bless him. Joe.

JOE T. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Great at communication / notification. Very easy to work with, highly recommend.

ozer A. 
Rating:
5.0

Customer did not leave a comment.

MARANGELY C. 
Rating:
3.0

The truck is really old. First time I started engine, it sounds horrible. I even thought it was broken or what. And I was charged for gas even after I did pump it up to the F. My guess is there must be something wrong with the truck...I contacted U-hual office, and was told I would be contact by some one next day. But I never got any contact from them. I called again today, and was told I would be contacted in three days. Hope they will not lose their word this time.

yuze Z. 
Rating:
5.0

Nothing Gene did a great job ! Thanks

JEFF K. 
Rating:
5.0

Everything was ready and processed in a timely manner. The office staff(Gene) was very knowledgable,professional and courteous.

kay V. 
Rating:
4.0

Customer did not leave a comment.

Driver F. 
Rating:
4.0

Customer did not leave a comment.

DRIVER F. 
Rating:
5.0

The cargo van was very nice but it should come with more than a quarter tank of fuel and it needs new wiper blades. Overall a very plesent rental experience

Brian W. 
Rating:
5.0

Customer did not leave a comment.

Wayne F. 
Rating:
5.0

Customer did not leave a comment.

Nicole K. 
Rating:
3.0

Customer did not leave a comment.

DEBERA L. 
Rating:
3.0

The gentleman was very slow for checking out the car transport as it took 30 minutes and he wasn't helping anyone else.

DENISE C. 
Rating:
4.0

this is a rotation only site but all the uhaul people we worked with made adjustments which allowed us to drop he one-way truck we rented. Which was a major concern of ours Many many thank yous to all of them.

arthur P. 
Rating:
4.0

Customer did not leave a comment.

DONALD K. 
Rating:
5.0

They called me the day before to tell me hours of operation and sent text to advise of location. Person at shop was very friendly and efficient. Went over the vehicle with me to verify operation. Drop off was also efficient. Personnel friendly.

DEBORAH H. 
No reviews have been submitted for this location.

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