Customer Reviews for Jetport Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Jetport Self Storage

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Cathy H.
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Customer did not leave a comment.

Luke L.
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Customer did not leave a comment.

Liandrea T. | Reservation |
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Renting storage space was a smooth process and Bob was very helpful and knowledgeable. Thank you for your help!

JUDITH B.
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Gentleman was very polite!

DINO F. | Reservation |
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I have to say, the ability to do a Self Move-In was great. It's clean and easy - and I can do it from the convenience of my home any time of day or night.

Ibrahim A. | Reservation |
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The place is easy to reach Clean, organized, and the employee is so polite and respectful

Michael C.
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Inside cab was full of mud from last customer. 2 weeks later, and I am still waiting to get my bill updated. They overcharged me 45 dollars, and still have not refunded me.

Ariel T.
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Customer did not leave a comment.

Daniel B. | Reservation |
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Very accommodating

Daniel B. | Reservation |
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Easy access quick service. Only thing to change would be to salt icy spots around units. We have a bed of ice infront of our unit that made it slippery. Overall great experience.

LISA E. | Overall Experience |
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No problems

John D. | Reservation |
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Friendly helpful staff. I would recommend this facility to friends.

CINDY L. | Overall Experience |
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Thank you! All good!

Karla J.
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I was so impressed with the customer service at this location. I had to put my daughter's items in storage during college break and they were so accommodating and helpful! have another unit with UHaul back home and the customer service at that big location is severely lacking. I would highly recommend Jetport!!

Ivy P.
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Tell your chat people it's ok to tell renters they need to provide credit card info before getting key. I had to stop rental process to call 888 number to understand why I wasn't given key to inspect interior if truck which was requested before the request for credit card info in the “check in” process. This also became confusing since I reserved with a credit card. I now know for future rentals to go through your app - not your website. Your website doesn't let you take pictures. You looking for phone reps in Bethlehem Pa area.

HOWARD A. | Overall Experience |
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Great facility. No problems or issues of any kind.

Duane H.
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The hours were a little inconvenient as they are only open 9-3.. otherwise it was fine..

Randal L.
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Not a lot of room to maneuver your vehicle with a trailer attached. The person who helped me was very nice. I'd use this location as a drop-off location again.

ADA R.
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Customer did not leave a comment.

Rachel M.
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I was under a different assumption of rates .. I had i known my reservation money for the truck would have not been refunded I would have not gotten the rental. Also had a problem with the mobile return check in which apparently caused my rate to go from 24 hours to 2 day costs. So all in all I paid uhaul an extra $80 for nothing .

Brian C.
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Manager Bob Miller... great guy. Very helpful he was

scott G.
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Fix your mobile app, it sucks!

brandon E.
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Customer did not leave a comment.

DOUG W.
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Customer did not leave a comment.

LAURA K.
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Customer did not leave a comment.

SAMUELLE L.
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My headlight I was pulled over and still paid full price

Cynthia M.
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I will never use U-haul again - your customer service SUCKS, your manner of handling things is terrible and I will never recommend Uhaul to anyone.

yvonne V.
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Customer did not leave a comment.

Andrew F.
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Overpriced.

SANDY N.
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Customer did not leave a comment.

Stephen M.
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Only thing i would recommend is make sure when you change your operation equipment that your people are trained on it better. Besides that everything was fine

Paul B.
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Customer did not leave a comment.

Daniel F.
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he won t give me my refund back of 6.95 for rental of 10 x 15

Diane S.
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when I called the Whitehall location I was told everything was there. then someone who actually worked at that location told me the equipment was not there and I had to go to a location further away. This is the second time this has happened when renting from your company and it is absolutely ridiculous that a main rental location didn't have a 10' truck and a tow dolly.

MaryBeth S.
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Customer did not leave a comment.

DON Y.
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Make the rates a little cheaper it would help to put diesel engines in trucks.

David C.
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Customer did not leave a comment.

mark D.
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I found the gentleman running the shop to be very friendly and helpful.

molly J.
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Customer did not leave a comment.

Jonathan M.
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Keep up what you doing

BARBARA S.
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Customer did not leave a comment.

WALTER G.
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Customer did not leave a comment.

Saravanan S.
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Customer did not leave a comment.

THOMAS G.
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Just check brakes and lights to make sure they both work correctly. 1 headlight was out and the brakes squecked everytime I slowed down.

GOPAL S.
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Customer did not leave a comment.

John F.
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Customer did not leave a comment.

ATAUL Q.
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We reserved our truck well in advance, however when we went to go pickup our truck at the Bethlehem, PA location on moving day we were told uhaul has no trucks at the moment. The salesman also showed sympathy or respect for us. He was very rude and offered no alternatives or help of any kind. Two hours of our time was wasted because of this issue. We spent those 2 hours on the phone with Uhaul searching for a truck. Finally, one truck was located for us at the Allentown, PA site. Uhaul needs to improve their reservation system. If a customer reserves a specific truck, it should be there when they go to pick it up.

TOM B.
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Customer did not leave a comment.

Christopher H.
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Customer did not leave a comment.

phillip C.
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The gentleman who helped me was very nice and friendly. The equipment was there and clean. The location is set back off the street so it's easy to miss at night.

COURTNEY M.
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No communication. Discounted mileage rate promised and wasn't told to the pick up site. Wasn't a positive experience

ROBERT S.
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Good customer service!

Andy M.
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Great location! The gentleman who checked me in and out was very friendly and helpful. My truck was clean and ready for me when I arrived, and returning it was quick and painless. I will definitely use this location again. Thank you!

MARCI M.
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Great experience. Would definitely rent from them again.

JEFFREY O.
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Nothing really, the old man who helped me was friendly and efficient.

JOHN S.
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Customer did not leave a comment.

GENE D.
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Customer did not leave a comment.

JOSUE E.
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Customer did not leave a comment.

JOHN D.
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Customer did not leave a comment.

PATRICK F.
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Gene, the agent at Jet Port Rentals is extremely professional and provided a great rental experience. I would definitely rent from him again.

Cory S.
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Need a uhaul this is the best in York Do you need fully insured movers call MuscleforMoves at 7176835319 or visit facebook.com/MovingwithMuscleforMoves or MuscleforMoves.com

JOANN R.
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Very pleasant people n courteous

FRANK M.
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Excellent customer service.

ANDREW S.
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Customer did not leave a comment.

denise B.
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Customer did not leave a comment.

CHRISTOPHER G.
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Customer did not leave a comment.

BART K.
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Don't know. You stiffed me on the equipment. I reserved it and you ran me around from location to location always telling me the next place had the equipment. It never did. I would NEVER use u haul again. By the way the same thing happened to me last time.

Elsa M.
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The man at front desk is rude and slow

John W.
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Customer did not leave a comment.

WILL H.
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Great service. Top notch hands down. Large storage

ANTHONY W.
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Customer did not leave a comment.

BRYAN R.
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Customer did not leave a comment.

JOE T.
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Gene made my day he was very pleasant and humorous. God bless him. Joe.

David G.
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Customer did not leave a comment.

ozer A.
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Great at communication / notification. Very easy to work with, highly recommend.

MARANGELY C.
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Customer did not leave a comment.

yuze Z.
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The truck is really old. First time I started engine, it sounds horrible. I even thought it was broken or what. And I was charged for gas even after I did pump it up to the F. My guess is there must be something wrong with the truck...I contacted U-hual office, and was told I would be contact by some one next day. But I never got any contact from them. I called again today, and was told I would be contacted in three days. Hope they will not lose their word this time.

JEFF K.
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Nothing Gene did a great job ! Thanks

kay V.
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Everything was ready and processed in a timely manner. The office staff(Gene) was very knowledgable,professional and courteous.

Driver F.
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Customer did not leave a comment.

DRIVER F.
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Customer did not leave a comment.

Brian W.
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The cargo van was very nice but it should come with more than a quarter tank of fuel and it needs new wiper blades. Overall a very plesent rental experience

Wayne F.
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Customer did not leave a comment.

Nicole K.
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Customer did not leave a comment.

DEBERA L.
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Customer did not leave a comment.

DENISE C.
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The gentleman was very slow for checking out the car transport as it took 30 minutes and he wasn't helping anyone else.

arthur P.
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this is a rotation only site but all the uhaul people we worked with made adjustments which allowed us to drop he one-way truck we rented. Which was a major concern of ours Many many thank yous to all of them.

DONALD K.
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Customer did not leave a comment.

DEBORAH H.
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They called me the day before to tell me hours of operation and sent text to advise of location. Person at shop was very friendly and efficient. Went over the vehicle with me to verify operation. Drop off was also efficient. Personnel friendly.

No reviews have been submitted for this location.

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