There were no signs or indication that it was a haul drop off. It was a gas station. He just asked for the key ans didn't say anything more.
DEENEEN P
Customer Reviews for Jiles Rd Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We were supposed to get a credit, credited back to our credit card because we returned it to a specific location and we haven’t received it yet.
Devante BDrop off process was quick and easy with the personnel at this location.
Darian GProperly maintain the vehicles, I felt like the gear box was going to quit before I complete the 80 mile trip. Also, please provide paper or electronic documentation's at the point of signing the contract.
HUGHTON LThe truck wasn't cleaned after the last rental. Paper, coins, etc. in the cab. The inside of the windshield had a film that made lots of glare with oncoming headlights at night. The check engine light was on.
DAVID KThe truck was filled with broken glass, should have been inspected first
Kaitlyn PI was asked to park my car around the back, during my use of the truck, which was a very tight parking area. The truck did not feel mechanically sound, and gave me a difficult time starting each time I had to start. I was worried I would not get it to start. I would definitely not rent from a gas station again, and stick with a professional U-Haul agency.
DEBORAH BMake sure what the someone needs is at the location had none of the equipment that says was there when I reserved the uhaul only a small utility dolly charged me an xtra $35 for what I don’t know probably go with budget next time
David TI got the truck and it was empty, but when I returned it with more gas than I got, I was still charged for gas. The location was really nice and quick.
alicia lAbsolutely worst U-Haul experience. Long check-in due to staff incompetence, terrible truck condition, and truck was barely fueled. The staff also lied to me and said the truck should be returned with a full tank, even though it only had a quarter full when picked up. This location is a major red flag for U-Haul. I may never rent again because of this pathetic service.
John BWhen I booked the truck with supplies the app confirmed everything was good. The day before the rep told me this location does not have supplies. I had to waste additional time out of my day to go to another service center to get supplies. Very disorganized.
ELIZABETH BThere was a hole inside the roof of the truck that was tapped over. Due to the storm my items got wet INSIDE the truck.
Brynn CReps were not service driven. I booked this location to include a dolly, which I didn't get because they didn't have any. I asked if they could locate one for me, and was referred to customer service line. When returning the truck, I asked if they would allow any consessions due to me having to drive 10 mins out of my way to another location to pick up a dolly. The reps treated me as if I was asking for something unreasonable, like I'm was trying to steal money from them. I did not feel valued nor appreciated as a PAYING customer.
Roy RTruck was given to me with 25 miles left in the tank and agent told me to return the truck with a 1/4 of a tank and they would pay me back. Sure, I trust this guy who I do not know. Plus this agent worked out of a SHELL GAS STATION.. Fill the damn truck up yourself. So i get a truck that I have to ASAP fill up with gas because it will run out very shortly.
Marc PThere is no signage for U haul anywhere at this location. It is a Shell gas station. You find it only because you go inside to ask where U haul is.
Giovanna MContinue giving the best service you can. Thanks to a job well done !!!
Charles HAbsolutely not!
ALESHIA MClearer signage so you know where to pick up keys. There is no u haul sign on the gas station.
Brandi HSent 3 different places for our truck. I don’t know which location is to blame but this was the most stressful move I have experienced. Not only were we thrown all around the state trying to find the truck we reserved, the team overbooked us and sent us on a gold goose chase for a truck. Ridiculous service.
Marshall LMy experience with Uhaul was terrible! My reservation was changed several...4 times to be exact...right up until my move day...The clerk, at the original store that I reserved for... was rude and hung up on me...The truck didn't have dillies requested or any additional items that are offered to move...The pick up process was easy...They also didn't have the option to give Veterans Discount...Overall, extremely disappointed
Norma SConvenient drop-off location, but another language barrier issue during check-out. I’m probably getting too old to rent trucks.
Joey KMy original location was closed when I arrived no note left vm did not return call had to call CS to assist. I was three hours late regarding my plans.
Karen OGood
Kobe YConvenient location. Leave the truck behind the convenience store.
Hactor CAt this Shell gas station there was one attendent who did not leave his locked enclosure, inspect the truck, check all materials were returned, or secured the truck. Anyone could easily open the truck and steal the furniture pads and appliance handtruck. The lack of security was surprising.
Lorraine FVery limited equipment, no supplies whatsoever. I reserved truck with one 12-pack of blankets, only to be told they don't stock them at that location. The online reservation system needs to be updated to alert the customer if they reserve moving supplies that aren't available.
Mark POverall, a poor experience.
JAMES GRight tote needs replacement as it does not hold the air pressure
juan cHad truck for a week. The air conditioning did not work.
Winn WReturning to Shell station on Jiles road, Kennesaw, Ga. No signage, no uhaul sticker on the door, no indication that this is the right place to hand over the keys to a $45,000 vehicle.
Scott LVery friendly and convenient service.
Jason MTurned in the key at the register. Cashier didn’t say a word.
Lindsey MWould not come examine the truck, so now I’m being charged $15 extra dollars. Will never use U-Haul again.
TRENT RTruck was clean , I was told the charge would be 60 dollars and then got charged over 100 so I was not expecting that.
Jade SQuick and easy working with the workers at the store.
Larry HCar is in bad Shape and shakes and loud
Ramy HI booked a truck at your Kennesaw location on Cobb Pkwy, as well as 10 moving boxes and a roll of tape. When I got there I was informed that there wasn't a truck available for me and that the boxes and tape wasn't there as well. I was then sent to the Jiles Rd location, where there is no signage that says that you are going into the service station to get the trucks and sign the paperwork. Again, in that location, no boxes or tape that I had previously paid for already. I've been charged for things I never got, I was sent to another location where I didn't want to go and truthfully, it was a shitty service expereince.
Christopher WVery good experience!
MIKE GI have used this location 3 times in the last 2 weeks. I kept coming back because the people treated me with outstanding professionalism and caused no drama to the procedured. They know how to get you on the road in the least of amount of time. Great guys who I would recommend without a second thought!!
Edward Gvery nice people no drama and good customer service. IN fact I have reserved another truck at this location since everything was handled in a professional manner. Thanks Guys!
Edward GGreat location , staff was thorough and personable
Desmond SSimple easy same-day move.
Larry HGreat location. Easy access. The check-in was nice because it was all electronic.
Chanel DVery helpful and professional.
Ronius JOn my request it clearly states how long I requested the truck for. But I get a call and a text saying that my truck is late for turn in
anthony r