Customer Reviews for Jiles Rd Shell
(U-Haul Neighborhood Dealer)

Rating:

2.0

Paid for twelve blankets, and the store only had six. Not a problem, however, the stores attendant (Gary) did not know how to correct the amount charged in his U-Haul app. Gary said to call customer service. Note... when you rent a U-Haul, it typically means that it will be a working kind of day, and not a call customer service kind of day. Turns out, I did need twelve blankets, so I purchased six more from the movers who helped us with the heavy stuff. By the way, Prentice and his son with "Safe & Efficient Moving Company" were fantastic! With a full day of moving, and a trip from Kennesaw to Fayetteville, I really didn't have time to call and explain the blankets. I Venmo-d Prentice $20 for blankets, and returned the ones (I purchased from my movers) to U-Haul to account for the twelve you were expecting back. Its only twenty bucks, which was not the problem. The problem was the lack of knowledge and patience to figure it out at the start, assuming that my time and money is not as valuable as yours. Mistake!

Rating:

3.0

There were no signs or indication that it was a haul drop off. It was a gas station. He just asked for the key ans didn't say anything more.

Rating:

4.0

We were supposed to get a credit, credited back to our credit card because we returned it to a specific location and we haven’t received it yet.

Rating:

4.0

Drop off process was quick and easy with the personnel at this location.

Rating:

3.0

Properly maintain the vehicles, I felt like the gear box was going to quit before I complete the 80 mile trip. Also, please provide paper or electronic documentation's at the point of signing the contract.

Rating:

2.0

The truck wasn't cleaned after the last rental. Paper, coins, etc. in the cab. The inside of the windshield had a film that made lots of glare with oncoming headlights at night. The check engine light was on.

Rating:

2.0

The truck was filled with broken glass, should have been inspected first

Rating:

3.0

I was asked to park my car around the back, during my use of the truck, which was a very tight parking area. The truck did not feel mechanically sound, and gave me a difficult time starting each time I had to start. I was worried I would not get it to start. I would definitely not rent from a gas station again, and stick with a professional U-Haul agency.

Rating:

1.0

Make sure what the someone needs is at the location had none of the equipment that says was there when I reserved the uhaul only a small utility dolly charged me an xtra $35 for what I don’t know probably go with budget next time

Rating:

4.0

I got the truck and it was empty, but when I returned it with more gas than I got, I was still charged for gas. The location was really nice and quick.

Rating:

1.0

Absolutely worst U-Haul experience. Long check-in due to staff incompetence, terrible truck condition, and truck was barely fueled. The staff also lied to me and said the truck should be returned with a full tank, even though it only had a quarter full when picked up. This location is a major red flag for U-Haul. I may never rent again because of this pathetic service.

Rating:

1.0

When I booked the truck with supplies the app confirmed everything was good. The day before the rep told me this location does not have supplies. I had to waste additional time out of my day to go to another service center to get supplies. Very disorganized.

Rating:

1.0

There was a hole inside the roof of the truck that was tapped over. Due to the storm my items got wet INSIDE the truck.

Rating:

2.0

Reps were not service driven. I booked this location to include a dolly, which I didn't get because they didn't have any. I asked if they could locate one for me, and was referred to customer service line. When returning the truck, I asked if they would allow any consessions due to me having to drive 10 mins out of my way to another location to pick up a dolly. The reps treated me as if I was asking for something unreasonable, like I'm was trying to steal money from them. I did not feel valued nor appreciated as a PAYING customer.

Rating:

2.0

Truck was given to me with 25 miles left in the tank and agent told me to return the truck with a 1/4 of a tank and they would pay me back. Sure, I trust this guy who I do not know. Plus this agent worked out of a SHELL GAS STATION.. Fill the damn truck up yourself. So i get a truck that I have to ASAP fill up with gas because it will run out very shortly.

Rating:

2.0

There is no signage for U haul anywhere at this location. It is a Shell gas station. You find it only because you go inside to ask where U haul is.

Rating:

5.0

Continue giving the best service you can. Thanks to a job well done !!!

Rating:

1.0

Absolutely not!

Rating:

3.0

Clearer signage so you know where to pick up keys. There is no u haul sign on the gas station.

Rating:

1.0

Sent 3 different places for our truck. I don’t know which location is to blame but this was the most stressful move I have experienced. Not only were we thrown all around the state trying to find the truck we reserved, the team overbooked us and sent us on a gold goose chase for a truck. Ridiculous service.

Rating:

2.0

My experience with Uhaul was terrible! My reservation was changed several...4 times to be exact...right up until my move day...The clerk, at the original store that I reserved for... was rude and hung up on me...The truck didn't have dillies requested or any additional items that are offered to move...The pick up process was easy...They also didn't have the option to give Veterans Discount...Overall, extremely disappointed

Rating:

3.0

Convenient drop-off location, but another language barrier issue during check-out. I’m probably getting too old to rent trucks.

Rating:

3.0

My original location was closed when I arrived no note left vm did not return call had to call CS to assist. I was three hours late regarding my plans.

Rating:

5.0

Good

Rating:

5.0

Convenient location. Leave the truck behind the convenience store.

Rating:

2.0

At this Shell gas station there was one attendent who did not leave his locked enclosure, inspect the truck, check all materials were returned, or secured the truck. Anyone could easily open the truck and steal the furniture pads and appliance handtruck. The lack of security was surprising.

Rating:

3.0

Very limited equipment, no supplies whatsoever. I reserved truck with one 12-pack of blankets, only to be told they don't stock them at that location. The online reservation system needs to be updated to alert the customer if they reserve moving supplies that aren't available.

Rating:

3.0

Overall, a poor experience.

Rating:

4.0

Right tote needs replacement as it does not hold the air pressure

Rating:

5.0

Had truck for a week. The air conditioning did not work.

Rating:

2.0

Returning to Shell station on Jiles road, Kennesaw, Ga. No signage, no uhaul sticker on the door, no indication that this is the right place to hand over the keys to a $45,000 vehicle.

Rating:

5.0

Very friendly and convenient service.

Rating:

3.0

Turned in the key at the register. Cashier didn’t say a word.

Rating:

1.0

Would not come examine the truck, so now I’m being charged $15 extra dollars. Will never use U-Haul again.

Rating:

3.0

Truck was clean , I was told the charge would be 60 dollars and then got charged over 100 so I was not expecting that.

Rating:

5.0

Quick and easy working with the workers at the store.

Rating:

1.0

Car is in bad Shape and shakes and loud

Rating:

3.0

I booked a truck at your Kennesaw location on Cobb Pkwy, as well as 10 moving boxes and a roll of tape. When I got there I was informed that there wasn't a truck available for me and that the boxes and tape wasn't there as well. I was then sent to the Jiles Rd location, where there is no signage that says that you are going into the service station to get the trucks and sign the paperwork. Again, in that location, no boxes or tape that I had previously paid for already. I've been charged for things I never got, I was sent to another location where I didn't want to go and truthfully, it was a shitty service expereince.

Rating:

4.0

Very good experience!

Rating:

5.0

I have used this location 3 times in the last 2 weeks. I kept coming back because the people treated me with outstanding professionalism and caused no drama to the procedured. They know how to get you on the road in the least of amount of time. Great guys who I would recommend without a second thought!!

Rating:

5.0

very nice people no drama and good customer service. IN fact I have reserved another truck at this location since everything was handled in a professional manner. Thanks Guys!

Rating:

5.0

Great location , staff was thorough and personable

Rating:

3.0

Simple easy same-day move.

Rating:

5.0

Great location. Easy access. The check-in was nice because it was all electronic.

Rating:

5.0

Very helpful and professional.