Overcharged and tried to make me pay twice for rental I returned before my actual time and never got my refund or the extra 5 dollars I paid cause they said they didn't have change but would when I returned the tow dolly but when I returned it they was closed.
Kelli B
Customer Reviews for Jimmys Corner
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nice employee
phyllis pThe signing in mobile was a nightmare. We chose that way because we had done it many times before with nothing but success. So many things could improve even calling in for help took way to long and Ericka was no help for she was so ready to be off the phone.
Johnny BFirst the lady called me the day before and told me that mobile pick up wasn't an option. Turns out it was definitely an option because NOBODY was at the building like she told me there would be. Probably won't choose this one again
HENRY WOrdered a 20 ft truck with 3 dolly’s a hand truck and moving blankets. No one on site took a good 20 minutes to figure out pick up instructions. Truck was almost on empty. When I got home and realized none of the equipment I rented was there the associate told me” well you could go buy some” . Poor service poor location would not recommend unless they are the only location in Lagrange with your desired moving truck size lol
Justin CArrived with no one at the site and no way to contact a rep. When you call the number it goes to the wrong U-Haul site. So I had to wait on hold and have U-Haul try to reach out to them. Finally got the trailer and I mentioned to the rep multiple times we don’t want the insurance just the 29$ trailer. He told me he removed it. When I went to return the trailer he just charged the card and said I’m good. Turns out he added the insurance again so now I have to call and get it refunded. Worst U-Haul experience I’ve ever had.
Caleb C