Customer Reviews for Jimmys Market #18

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Jimmys Market #18

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Jessica T. on

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Customer did not leave a comment.

christina H. on

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Took a hour to pick it up

Kevin C. on

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Clarence C. on

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Rhonda H. on

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darrell C. on

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Rented thru the 1 800 number. Was called back to be told there was no trucks at the location. First person was just a yes person to get you to rent. Had to go across state line to get at least at 10’ when I needed a 15 to 17. Which I had to pay for extra miles an gas usage. I also had rented a utility dolly, in which the location did not have, but their computer was showing 3 at location. Location people where friendly and tried to help. People on phone are just trying to get as much out of you as possible. I definitely will use Penske next time.

Aaron C. on

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The girl working was very nice and patient. But she does not have any idea what she is doing. I don't think it's her fault someone just needs to train her.

Bruce S. on

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I have rented a couple times from the Jelico location. Never again. The customer service has always been lacking. Yesterday I spent 2 hours trying to get to a car hauler that was in a bad location. There was another one that would have been easy to hook onto, but the service person said it was taken by a call in. I have never had any assistance at Jelico. Basically, you are on your own. Every other U-Haul location has pleasant customer service and they assist you in the hookup process.

Brenda B. on

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The person working was perfectly nice, but couldn't leave the building because there wasn't anyone else there. I ran out and looked to verify the trailer #, which didn't match, and then have to swap out wiring harnesses with another trailer in order to try and get the lights to work. Still didn't so I went to the auto parts store to try and make them work. The trailer had a short so if I hit a bump, they would work or not work. I took it to OH like that.

Joseph S. on

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Amber M. on

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Only thing we had a problem with is we didn't have another option but to rent the trailer for 4 days and had to pay that. But we only needed 2 days where told we would get money back when we turn it in and we didnt.

William L. on

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To no fault of the girl at the counter who helped me when I went to pick up and drop off the trailer, she was never trained in how to run the U-Haul system. Who ever is in charge of the rentals there needs to teach the employees how to run the system. The girl who was there did do her best and she was great and tried her best. The trailer lights weren't working which I forgot to mention before leaving and when I got back.