Jim was really nice he even gave us an extra day cause we were moving my mom down to southern Maine
Tracy L B.
Customer Reviews for Jims Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jim failed to check the truck at all & the truck was returned at 8:40 AM BUT HE PUT DOWN 12:38 PM & i GOT CHARGED an extra $40.00, I am still waiting for the field manager to call me the case # is 3230196. Thanks, Arlene
RODNEY P.It was after hours when trailer dropped off. Left note in lockbox for staff. No problems.
VALERIE B.Jim was very easy to work with. He was friendly and pleasant. I would recommend this location to anyone needing to use a UHaul.
Julianna H.Quick easy process.
Rhonda S.N/A
Rena K.Jim is amazing - very helpful and goes the extra mile to make sure you have all you need with no sales pressure...
Gerard N.N/A
MAUREEN K.We just dropped the truck off. Didn't meet the owners. Everything went well.
Gilbert M.THIS WAS A JOKE THE OWNER AT THIS TURN IN POINT ACTTED LIKE ME AND MY FAMILY WERE PLAGUE RIDDEN LEPPERS BECAUSE WE CAME FEOM OUT OF STATE DON'T PARTICIPATE IN A BUSINESS IF TOU AREN'T WILLING TO ASSIST THE CLIENT... SO UNPROFESSIONAL I HAVE USED UHAUL FOR 20 YEARS OR MORE AND DO NOT PLAN ON USING THEM AGAIN
Anthony M.very professional, personable, great guy easy transaction
DAVE L.Nothing, great job
Robert J.nothing everything was as expected no surprizes. Trailer was in great shape
Robert P.Everything went very well and the staff was very friendly. 6th time I have rented UHaul trailer from Jim's in past 10 weeks, they are always very helpful and friendly.
Philip B.Jim is a very pleasant and helpful gentleman! He's professional and a man of his word! Thank you again!
WILLIAM M.Friendly, professional, very personable, very helpful
William M.Nothing, he even scraped the snow and ice off the front of the truck for me.
CHRISTOPHER S.It was not any fault of Jims auto care. But The trailer Didn't have working taillights. Jim's crew tried their best to fixed them And out in the blistering cold. I drove the trailer to Presque Isle with working lights but they went out again later on. Uhaul dispatched a person from Houlton to fix it. He only got one side of taillights to work. So I drove down to southern Maine with only one side of taillights working.
Brandon B.Nice guys. They were very helpful.
Penny S.Owner was rude and charged for fuel when the levels were the exact same at Pickup also have picture proof, always take pictures before and after, supervisor contacted, personally if Uhaul wants the exact fuel levels they need to rent them full and to return full I'm not putting more in when they cant even give enough miles to get you from one location to the next without going over...Absolutely HATE Uhaul anymore
Alishia M.I feel that I should not have been charged an extra day being a few hours late plus insurance. But owner was pleasant not his fault.
Jonathan M.Very friendly and helpful
Serge R.Nothing. He was professional and polite.
TINAQ T.Great people
Daryl L.Jim is excellent to work with.
Richard I.Jim is wonderful! There is no need for improvement, he is kind, respectful, and thorough.
carolyn B.The personnel was helpful and courteous. Store was convenient and easy to use.
Laura W.Have a truck available. I had to go to another town to get the truck, which was a horrible place. The U-Haul representative asked Jim's to pick up the truck for me and bring it to their location so I wouldn't have to. They wouldn't do it. I have rented from Jim's before and it has been fine, but this time was a hassle. I was surprised at their unwillingness to be helpful.
LISA W.Jim is a great guy, very friendly and professional.
RICHARD B.Dropping it off was great. The location was easy to find, someone undid the trailer and hauled it away, and the check out procedure took no time at all.
Ryan M.It was the wrong equipment. Order was for a 5X8 and there was only a 6X12. When you only need 200 cu ft of trailer......being provided 360 cu ft is NOT an upgrade! And there was no advance warning, so no time to run all over the county to pick up the right trailer, which should have been dropped at Jim's before my pickup time.
Tom M.This location needs to be cleaned up!!!
John T.Great customer care was provided by owner.
Michael K.They stayed a few minutes past closing to help me out.
Gisele C.Give your store level empowerment to, give the discount for us having to go out of way to pick up equipment, at this location!!!! Would be much better than having to deal with customer service call center!!!!!!!!!!
John T.Before submitting the mileage into the system the clerk himself thought it was outrageous...but submit it anyways...an overage of 995 miles caused a charge of almost 400 dollars to my card....and now I have to wait 3-5 days for the charge to be reversed...because of this other bills that were due this week will not be able to get paid causing late fees which I have to pay for out of pocket.
JEREMY C.Location was closed when we went to pickup our reserved U-Haul. Don't tell people they have reserved a U-Haul and confirm it when the location is going to be closed and the trailer is not available.
Tyler M.Everything was as expected, very happy with the Uhaul.
Stephen L.Remote city. Par for the region.
Dana S.