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PAUL J
Customer Reviews for Jims Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
Erica ZI really couldn’t say I’ve rented multiple times that had nothing but an amazing experience always had good customer service. Good representative I guess that’s all I can say.
Arthur PNothing. I reserved the U-Haul and returned it the next day and both locations treated me/us with respect and courtesy.
ANDREA KCustomer Wi-Fi available outside of the location since LTE doesn’t always work well uploading data in rural areas especially
WADE LThe only suggestion I have is that the U Haul website lists open 6' x 12' trailers, but no U Haul dealer anywhere near where I live has them on hand, and several say they have never seen a 6' x 12' U Haul trailer.
John PQuick easy return
Dale RExtremely professional
Lynne MI really can’t think of anything. I had an excellent experience. Have used U-Haul many times and I will keep coming back from time to time when I need to the crew at Jim service in Caribou Main or amazing.
Arthur PThe owner was soooo kind and super helpful! He went above and beyond to make sure I was all set at pick up. 11 out of 10 rating!! Thank you :)
Samantha CJim was super helpful and friendly both times we went rented a Uhaul truck from him. He was quick to answer the phone, very polite, answered all our questions and worked with us. I highly recommend renting a Uhaul truck from Jim!
Brian MMore tie-downs in the truck
Marcy SThe Maine office NEVER answers the phone. I had a lot of trouble finding the trailer I needed even after reserving it 2 weeks in advance. I am in Northern Maine and was transferred to New Hampshire. They found me a location with a trailer, but bit was in Canada. I was then transferred to the Mass office, and they reserved me the wrong type of trailer. Jim at Jim's Auto Care was able to get a trailer brought to his location later that day. Jim was making calls for over an hour to work this out. When a reservation is made, U-Haul should make sure the equipment is brought to that location before the pick-up time.
Paul HOur pick up experience from Jim’s Auto was top notch. Super friendly and knowledgeable. Thanks!!
Lynn HHave the rental unit where it was reserved for and be more clear on requirements and overall as a company do better and get better customer service skills
Chris nSpeedy service!! took care of everything
Jeff MIt was just like the pickup fast polite friendly perfect
JOHN HJim's is an excellent business that I would definitely use again in the future.
DAN RNot a thing
Christopher PJim is a very good friendly guy.
James SNice
Gregory SNothing. The face to face customer service was amazing. Personable and friendly. Felt like we knew him for years. Great way to start off a long move.
Tara NThis was the easiest and least stressful part of the move.
David GTHE OWNER OF JIM'S AUTO SERVICE IS OUTSTANDING,HE WAS ACTUALLY FRIENDLY AND DID NOT WASTE A MINUTE OF MY TIME...
ROGER BWe moved across country and are completely new to the area. When mentioning this to Jim he offered for us to contact him any time if we have any questions.
Christina EThey were very helpful with an after hours pickup.
Randy CVery friendly people who were very helpful
WAYNE MMore availability
GILBERT CJim communicated with me on my drop off time and he is always pleasant to deal with. I have rented from him many times and have had all good experiences.
Sharon HJimmy goes above and beyond for his customers. He accommodated our timeline for this move and made sure the equipment was exactly what we needed. He's the best!
Elsa TSuperior service and assistance
Joseph GJim was really nice he even gave us an extra day cause we were moving my mom down to southern Maine
Tracy LJim failed to check the truck at all & the truck was returned at 8:40 AM BUT HE PUT DOWN 12:38 PM & i GOT CHARGED an extra $40.00, I am still waiting for the field manager to call me the case # is 3230196. Thanks, Arlene
RODNEY PIt was after hours when trailer dropped off. Left note in lockbox for staff. No problems.
VALERIE BJim was very easy to work with. He was friendly and pleasant. I would recommend this location to anyone needing to use a UHaul.
Julianna HQuick easy process.
Rhonda SN/A
Rena KJim is amazing - very helpful and goes the extra mile to make sure you have all you need with no sales pressure...
Gerard NN/A
MAUREEN KWe just dropped the truck off. Didn't meet the owners. Everything went well.
Gilbert MTHIS WAS A JOKE THE OWNER AT THIS TURN IN POINT ACTTED LIKE ME AND MY FAMILY WERE PLAGUE RIDDEN LEPPERS BECAUSE WE CAME FEOM OUT OF STATE DON'T PARTICIPATE IN A BUSINESS IF TOU AREN'T WILLING TO ASSIST THE CLIENT... SO UNPROFESSIONAL I HAVE USED UHAUL FOR 20 YEARS OR MORE AND DO NOT PLAN ON USING THEM AGAIN
Anthony Mvery professional, personable, great guy easy transaction
DAVE LNothing, great job
Robert Jnothing everything was as expected no surprizes. Trailer was in great shape
Robert P