I didn’t opt for safe move but was charged for it
Shourie A
Customer Reviews for Jims Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Self check-in was long and cumbersome with all questions and steps even though I've been a u-haul customer for years and was validated many times.
Bohdan RRemove this company from your line up. I know the protocol somebody's supposed to come and check me in and hook it and put it away they don't have me do it which is what they did they didn't check it in they didn't even check in the time and now they're saying I was a day late look if he wants to run too businesses then you should run two businesses not just one and his automotive business was obviously way more important to him than me dropping off a trailer. These guys were so bad that I had to run a trailer two days later I went to a whole different company.
Lisa LAll good
MAHESHKUMAR AFantastic, affordable, helpful employees
Kathryn TI had a very disappointing experience with U-Haul’s customer service. I raised a legitimate concern about the condition and documentation surrounding my rental and expected the issue to be investigated fairly. Instead, I was told that U-Haul had no pictures or other documentation to provide. Despite that, the company simply relied on what was recorded in its system and dismissed my concerns without providing any evidence to support its position. What was most frustrating was the lack of accountability. I had already opened a case to dispute the issue, yet the response felt more like a defense of the company’s records than an actual investigation into what happened. If you rent from U-Haul, I strongly recommend taking detailed pictures and documenting everything yourself before and after the rental. Unfortunately, based on my experience, I would not rely on U-Haul to have adequate documentation when a dispute arises. Overall, this was a very frustrating experience and left me with little confidence in U-Haul’s customer service or dispute-resolution process.
RHONDA HI was charged a fuel charged even thought the truck was returned with the same amount of fuel. I would not recommend returning here.
RHONDA HGreat service. The guy we worked with to check-out and return the truck was so funny, cool.
Wendell BNice people and made everything convenient. Thank you
tim hIt was closed when i dropped the trailer. Cant say if the personnel was helpful
Rocky dGreat customer service and a great experience!
Lupe GAbsolute perfect service...
Armando mEverything seems just about right.
Jessica LGreat job you all.
Don CThey were extremely helpful getting me into the rental, and with all the equipment I needed. Much appreciated for all the support!
John BStartup sounds like Acts alternator or battery is bad. I would not knowingly sign up for this truck.
Elbert SThe app failed when I was trying to return my truck. Otherwise all good
Deepak NThey were very friendly and helpful
Darren JJims Automotive was amazing to work with. We were able to book what we needed quickly, they helped us get everything hooked up and were so helpful. We would recommend them to anyone in that area!!
Stephanie EWe didn't have a place where we could park the truck on return. The proprietor was nice and handled it for us, but it would have been nice to be able to do it autonomously
Andrea BVery friendly and efficient service. I’d recommend Jim’s without reservation, and would use them again.
Robert RThe computer was incredibly slow, but the man who was working it was really helpful orienting me with the truck
Anne KGreat customer service. We were greeted as we pulled up with our return.
Erma SThe customer service was unprofessional and poor. Will never get back here.
Bijan MThis place was where I was sent when the location I had scheduled did not have the equipment available when I arrived. They hooked me up and got me on my way. Thanks
MICHAEL BThe representative at this location did not want to walk out and check in my trailer upon returning it. Days later I was charged for extra days of rental even though I had returned it within the contract terms. I was eventually credited back on my CC for the extra days after having to call to complain about the erroneous charge. This is the 2nd time this has happened when returning to this location.
Gary BEasy and convenient location
Jeff BThis was my best U-Haul renting experience. We’re lucky to have you nearby!
Sarah AStaff were poorly trained and I was charged for after-hours dropoff even though I dropped off the trailer during operating hours.
Jihum CEasy and efficient.
Xavier RExcellent customer service and overall experience. Thank you
TIMOTHY Fyou can tell that this operation is a well oiled machine. the check in process was efficient. i was underway under 5 minutes. i rent U-Hauls relatively frequently, and would prefer this office over all others!
margaret fThis place was a great location for us, and there is enough room to unload equipment without having to back up/turn around. The guys were very nice and helpful when we dropped off the trailer. This is a small suggestion, and not a big deal, but I would suggest having a better sign indicating instructions. There is a lot of clear signs indicating "drop off" but then we wondered around trying to figure out who to talk to. All in all this was a great location for drop off and the employees are very friendly and helpful.
KATHLEEN LI had a mixed experience with my U-Haul rental, and I’d like to share both the challenges and the positive resolution. When I arrived at the location, there was initially no one available to assist with my booking, which caused some confusion and delay. Additionally, I had reserved a 15' truck, but it was not available upon arrival. As a result, I had to switch to a 10' truck, which created several complications for my moving plans. That said, I truly appreciate that the location owner later arrived and made an effort to assist me in securing the 10' truck so I could at least proceed. I also reached out to U-Haul support regarding the situation. While the initial interaction with the customer support team was not very helpful, the situation improved significantly when a manager named Toni got involved. Toni was very polite, understanding, and proactive in addressing my concerns. he not only handled the situation professionally but also offered compensation for the inconvenience, which I greatly appreciated. Overall, while the experience did have its challenges, I am thankful for the efforts made by both the location owner and Toni to resolve the issue. Their support made a difficult situation much more manageable.
GIRISH Kcompared with other locations, this one has great variety of trucks and trailers available, customer service was polite, friendly and helpful. I would recomend this location over many others.
oliver hThe guy cleaned it out mostly before I took it, and he was great. The location was great. The trailer was the old garage door model, and it was dangerous to tow. Brakes were shot and it nearly pushed me off the road several times.
SCOTT HNo clear office location. Appeared to just be a lot of rentals. Was able to find someone working outside who ultimately took my trailer and said I didn't need to go to the office.
Dan BWe didn’t get the text to take pics until 10 miles down the road then the geolocation wouldn’t let us. Other than that, everything was great.
Clay R⚠️ Check your final receipt closely! Overcharged $95 for gas.I rented a 15" truck on 05/30. Even though I only drove 11 miles total and completely filled the gas tank back up before returning it, they tacked on an extra 8 gallons of gas ($95) to my bill. Mathematically, a 15-foot truck uses about 1 gallon for 11 miles, making an 8-gallon charge impossible. Check your fuel gauges and take photos at pickup and drop-off so you don't get scammed.
Vivek KGreat service!
ADRIANA LThe owner was there and was very helpful and friendly. I was very happy to find an available truck nearby since Marymoor Self Storage cancelled my reservation with no warning or explanation.
ARTHUR OThey did a fantastic job
John TJim's was closed when I dropped my trailer. Ended up having to call uhaul because the app kept sending me to a non-existent page when I tried to use it to check in.
mark rI got the truck at 1/4 tank and had to fill it up for my trip and left it (1/2 tank) which is $50 extra in gas cause I didn’t know how much gas it would take. I’d like my gas money back! And next time give me a truck on full so that way I can just refule before returning and don’t pay more in gas
Jayda EI refueled the vehicle to the same fuel level it had when I picked it up before returning it. However, you still charged me a fuel fee. This should not have happened. I have retained evidence and reserve the right to take legal action.
Huajin ZThe tow returned at the same location after office hours. it will be great if there is a way to let the office people know the returning?
Martin LKeep at it.
BRIAN KGot the trailer the day I thought I needed one in just 2 hours. Easy pick up location and fast service. The trailer was well maintained and clean. Quick return as well
Dennis CMake sure no additional gas fee is charged
Xi WGreat experience!
BRYAN BNothing
JOHN KWe’ve used this location twice for U-haul pick up and we had great experiences both times! Sam and his team were super welcoming and friendly! They were efficient and helped start off our U-hauling experience in a great way!
Mallory EPick up experience was a bit confusing, because Google Maps said the location was closed. Once we got there, it did look like no one was there which made us think we weren't going to be able to pick up the truck. After 20 or so minutes we managed to get a hold of someone and everything went great still, so not a super big deal.
Breno CRandomly charged additional fees to my card after not checking in my trailer until several days after my remote return via UHaul app. Parking/Access is for smart cars and micro machines only. Welcome to Washington i guess.
asher dThank you :)
Aldo DVery thankful that this location has opened, it is super convenient for a large area
Seth HThere was no personnel connect because it was closed I returned my equipment using the U-Haul online account.
Giridharan T