Customer Reviews for Jims Automotive
(U-Haul Neighborhood Dealer)

Rating:

5.0

Access to the website for the quick pickup was not available. I still had to have the owner there.

Rating:

3.0

I didn't drop off, there was no one there. My brother had to leave the key and couldn't pay. I had to request a receipt and then was charged more than I was quoted. I had requested 3 days to move and was given 1. Charged extra when my reservation pick up was changed and drop time and date were changed. Seems kind of suspect. Not sure how I can get a week to move in town for no extra charge but less than 24 hours to move 80 miles across 3 counties?

Rating:

3.0

While this location was acceptable, the entire experience was an absolute nightmare. I initially booked a rental to be picked up just a half mile from my home. Shortly after booking a text informed me the pickup location was moved 11 miles away. 2 calls attempts to resolve resulted in disconnections. 3rd call confirmed nearest location on day needed was at least 11 miles away. When I call back just a few hours later, after discussing with my husband, I was now told there was a truck just 1 mile from my house on the day I needed. Fast forward to pickup day. Truck is not at the location. Business rented it to a man who needed it just for a few hours and gave him $100 cash. Oops, he can't return it for 3-4 days!!. Now we get rescheduled at a location 8 miles away. Business closed so must do lockbox access. The process to get "approved" took 20 minutes.. chat became unresponsive and I had to resolve via phone. I left the location at 4:05pm and had it returned at 5:15pm. Just a whole lot of headache for a 1 hour rental!!!!

Rating:

3.0

The drop off location was not very inviting. The location was very small and almost nowhere to park. Curb appeal not very friendly.