Customer Reviews for Jjh Enterprise Ltd
(U-Haul Neighborhood Dealer)

804 reviews

8137 Old Waneta Rd   Trail, BC V1R4X1
(Across From Waneta Mall)

(250) 364-1456

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(250) 364-1456

8137 Old Waneta Rd
Trail, BC V1R4X1
(Across From Waneta Mall)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The girl at the desk handling the transaction went above and beyond. The entire company was a pleasure to deal with as they picked me up from my location to bring me to the office. Highly recommend!!

JESSICA T. 
Rating:
5.0

Customer did not leave a comment.

KEVIN A. 
Rating:
5.0

A painless and pleasant experience. The staff was very courteous and professional.

BERNARD J. 
Rating:
5.0

Customer did not leave a comment.

ALISON M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN L. 
Rating:
5.0

OK tire is great to deal with they're always very Helpful I really appreciate everything they do for my company I rent a lot of trucks from them and they're always very very nice to deal with

GORDON K. 
Rating:
5.0

There was a mixup because of the new national holiday on September 30. I was told that the location would be closed, and that I should come on the 29th to pick up the trailer. When I rush down there on the 29th, it turned out that they would be open on the first. They should have notified me of the change in plan. However, they stayed open late to accommodate me and allowed me to drop the trailer off on October 3 as originally planned despite picking it up a day early. Overall the service was excellent.

MARY P. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

KEVIN L. 
Rating:
5.0

Nothing. Great experience overall!

ROBERT M. 
Rating:
4.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

ROSS N. 
Rating:
5.0

Cleaning the inside of windshield would have helped, otherwise great truck and great service

FRANCES B. 
Rating:
5.0

Customer did not leave a comment.

Krista K. 
Rating:
5.0

Ashley is great. Always so polite and friendly.

matt C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
5.0

Overall painless experience. Trailer performed as I expected.

BRIAN K. 
Rating:
4.0

Customer did not leave a comment.

TAMMY C. 
Rating:
5.0

Helpful staff who explored various rental options for me.

Jeff S. 
Rating:
1.0

It wasn't open on a Saturday. I would imagine that is when many people move. Basically at this point, I think UHaul should pay me for my customer service.

Gerald J. 
Rating:
5.0

Customer did not leave a comment.

JEAN-FRANCOIS L. 
Rating:
5.0

Customer did not leave a comment.

ROSS B. 
Rating:
3.0

The Trail reps were good to deal with except the 1 fella behind the glass who jumped in to help me. He was unintentionally putting very negative communication into his service. For instance, he said he had no record of me booking a trailer at all which put a scare into me because I was told the day I booked it that it was the last available. I felt he should have kept that to himself until he tried with the lady who booked my trailer to me. I had an emergency move for an abused woman and child and this fella had no clue what chills he caused in all of us including the abused woman and child. He should have just gave my info to the lady who I was originally dealing with in the 1st place. I'm not happy about what went down but Ashley corrected Him

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

Dave G. 
Rating:
5.0

Quick,easy and very competitively priced

EDWARD T. 
Rating:
5.0

Customer did not leave a comment.

Cody D. 
Rating:
5.0

lower your prices

Victoria B. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
5.0

The girl that helped me today went above and beyond. I highly recommend renting here. What a positive experience. Thank you again for making this so quick and easy.

CHRISTOPHER H. 
Rating:
3.0

Customer did not leave a comment.

Neil G. 
Rating:
4.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

The truck ran horribly, THE check engine  light was on, and it was leaking FUEL which I didn't know until the pickup location told me(which explained ALOT) I drove 300kms like that then was told I'll give you $50 back (later increased to $100) I paid $600 & ALOT OF FUEL and that's what is considered fair!?!?!. RIDICULOUS POOR SERVICE AND NO ACCOUNTABILITY. The person (Adam Kehler) who called me back was in their bathroom or somewhere odd and was the MOST UNPROFESSIONAL PERSON IVE EVER DEALT WITH. I would have expected them to take the call seriously and at least would have taken off $200+ for the unsafe vehicle I was given. I will be warning ppl to be careful, uhaul obviously dont care about your family's SAFETY and I will make sure to get the word around.  I know things can happens but the way it was dealt with WAS VERY UNPROFESSIONAL. 100% on UHAUL NOT THE PICKUP LOCATIONS. I BLOWN AWAY

KAYLA W. 
Rating:
3.0

Customer did not leave a comment.

MATTHIAS S. 
Rating:
4.0

Customer did not leave a comment.

Justin M. 
Rating:
5.0

The two young lady were very courteous and fast. Great service. Friendly atmosphere and satisfied with the quality of the service very professional and fast.

MAX G. 
Rating:
5.0

Staff there always does a great job of going over everything with you and trying to calculate the most cost effective package/ rate for you. My only "Con" would be having to wait so close to the rental date for confirmation that a unit is available at the preferred pick up point. Kudos to Darrell and his great staff

DARRELL M. 
Rating:
2.0

Was not prepared to have to give references on mobile checking on Saturday morning. Extra equipment was not in truck. Prompt refund was given however.

Gail F. 
Rating:
5.0

open on weekends

JOHN B. 
Rating:
4.0

Customer did not leave a comment.

Iain H. 
Rating:
5.0

Customer did not leave a comment.

KAREN W. 
Rating:
5.0

Lot is a bit crowded but staff is extremely helpful and friendly.

MICHAEL K. 
Rating:
5.0

Process was quick and easy - Thanks!

Benjamin B. 
Rating:
5.0

Wasn't 100% where to drop the truck. Looks like had a lot of vehicles. Really helpful staff who helped me check-in and unload car transporter.

Andrew G. 
Rating:
5.0

Drop off was uneventful.

Daniel R. 
Rating:
5.0

Not much. Friendly service.

Ron W. 
Rating:
5.0

The reservation should be guaranteed at the desired location. I had no problem with this policy however it did create some stress knowing that we may have had to go to another (far away) location on moving day.

Luc J. 
Rating:
4.0

Customer did not leave a comment.

Jonathan D. 
Rating:
2.0

The person whom did up the sales contract was great. The person whom connected the trailer and by U-Haul requirements did a terrible dangerous job. Safety chains we connected incorrectly, the hitch was not tightened. If I did not check prior to me leaving the yard the trailer would of came off the hitch/ball and potentially caused severe damage to my vehicle and potentially caused an accident. Really really not impressed. If this would of been someone whom didn't know or didn't check it could of been very serious.

ROBERT C. 
Rating:
3.0

The office is dated but the staff were great

MAXINE M. 
Rating:
3.0

Customer did not leave a comment.

LORRAINE S. 
Rating:
5.0

Staff were very friendly, courteous. Very good experience overall

ROY A. 
Rating:
5.0

Customer did not leave a comment.

KENNETH D. 
Rating:
4.0

Customer did not leave a comment.

Ashley C. 
Rating:
4.0

Nothing. Everything went very smoothly.

Daniel T. 
Rating:
5.0

Sidney - who I think is the rep that helped me at this location - was fantastic! She was very helpful, eager, and friendly. Pickup was quick and super easy. I couldn't ask for better service. 10/10 would recommend. Give Sidney a raise - she deserves it!

Matthew C. 
Rating:
1.0

Make sure the trucks are full of fuel when the leave your yard. Fuel didn't work well in mine.

WILLIAM A. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Excellent service. Prompt and courteous

Dan S. 
Rating:
1.0

Initially, I was satisfied when my reservation made a month in advance was significantly changed. However, I was unable to complete my move due to not having access to equipment the size I had booked. I was told I would not be charged for miles as they changed from a trailer to a truck (increasing the cost by more than 4x) and I was then charged both for mileage and an additional fee for the timeframe that was on my original contract - without authorizing the additional charges. I would recommend finding ANY other option for trailer or truck rental for your move or risk not being able to move and/or being charged fees you did not agree to.

Kandice M. 
Rating:
5.0

Excellent customer service, friendly staff, convenient location

GRACE H. 
Rating:
5.0

Customer did not leave a comment.

BRUNO T. 
Rating:
5.0

Customer did not leave a comment.

DANIELE A. 
Rating:
5.0

Customer did not leave a comment.

Blaine M. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP P. 
Rating:
5.0

Dropped off after hours and owner was at location and very friendly.

DAVID P. 
Rating:
5.0

Yes

JOSEPH D. 
Rating:
5.0

Just as seamless as the pickup. With all that is going on during a move it was nice not to have any hassles with the truck rental. Thanks

Marc D. 
Rating:
5.0

Practic car where I picked up the U-Haul truck is always very professional there a pleasure to do business with very happy with the rental thank you so much for your time

RICHARD M. 
Rating:
4.0

Put jacks on all trailers

Jason R. 
Rating:
5.0

32 min on phone to talk to someone where to drop off trailer.3 locations in Vancouver didn't answer phone and mailbox full. Told to drop it off at a location that didn't exist from another . The woman from Florida ( 1 800 ) was terrible and the second operator was good and knowledgeable. . So .. total of over 40 min on phone in Vancouver on a side street,late for ferry to return your equipment. Rented lots from you ,this was not a good experience. Feel free to phone . Thanks David

DAVID H. 
Rating:
5.0

Provide snow tires or tire chains for your vehicles. It is legally required to carry chains for this sized vehicle in this region in the winter. It is crazy to rent a truck that is not legal to drive.

CORBETT M. 
Rating:
1.0

I was unexpectedly and unreasonably billed for a cleaning fee for a truck that was returned a full two months prior. This is unacceptable and I don't appreciate having to waste my time making calls to get this reversed.

Dennis S. 
Rating:
4.0

Customer did not leave a comment.

Nelson J. 
Rating:
5.0

Rental worked out great, thank you

TIMOTHY B. 
Rating:
3.0

Customer did not leave a comment.

Pierre B. 
Rating:
4.0

Customer did not leave a comment.

Viola V. 
Rating:
5.0

do it

JON M. 
Rating:
5.0

Customer did not leave a comment.

Travis Z. 
Rating:
3.0

Thanks

Fred F. 
Rating:
5.0

Customer did not leave a comment.

JASON B. 
Rating:
5.0

Customer service was efficient and friendly. They were accommodating to my needs.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Bruce K. 
Rating:
5.0

I've never had better customer service in my whole life.I dont think there is any room for improvement.What a great crew!

Curt L. 
Rating:
5.0

Customer did not leave a comment.

JAMES N. 
Rating:
5.0

Customer did not leave a comment.

Tyler H. 
Rating:
5.0

keep it up

PHILIPPE M. 
Rating:
5.0

Customer did not leave a comment.

Jesse W. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Jerry G. 
Rating:
5.0

Very excellent service

JOHN C. 
Rating:
5.0

No! The service at the Creston was awful! I booked the 26' truck two weeks in advance for a move from Creston to Maple Ridge. 2 days before I needed it, after making numerous arrangements, I phoned to confirm & they told me they had no 26' truck and had no idea where I would have to pick one up. Also I wouldn't know where until 24 hrs ahead. Since I was having people driving up from the coast that was UNEXCEPTABLE! You couldn't expect people to drive for 8 hrs. to get here & then drive somewhere else to get the truck. Lucky for me I got a very helpful man from a dealer in Cranbrook. He gave me a number in Calgary to call & the lady there was very helpful. She found a truck for me in Trail & I was able to catch my driver on the way up so he could pick it up before he arrived in Creston. Thank goodness it worked out OK but the Creston office was NO help at all! As if moving isn't stressful enough!

DIANA O. 
Rating:
5.0

thought it was pretty good, I was treated excellent.

DALE C. 
Rating:
5.0

Customer did not leave a comment.

Erich M. 
Rating:
4.0

the driver's side windshield wiper blade was broken when I picked up the truck. The rubber part of the blade was ripping away and actually the metal part of the wiper was scratching against the window (not what you want to see during the first days of winter/snow). Also, the steering wheel was filthy (I needed to clean it with paper towels and then used lysol wipes to disinfect). Staff was very friendly & helpful during initial sign-up!! +10 'BUT' head office had some confusion and sent a few emails that were incorrect.

colin B. 
Rating:
3.0

People were great to deal with,location was just a long was to go to pick up a trailer.

Gareth B. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

JON M. 
Rating:
5.0

The service was super friendly & very helpful!!

JANET M. 
Rating:
2.0

Be more flexible with clients. Work closer with them to discuss what works best for everyone as moving is typically stressful.

MICHAEL P. 
No reviews have been submitted for this location.

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