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Vince A
Customer Reviews for Jjh Enterprise Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Check in on site takes a while. It would be great to expedite this a bit.
DANIEL TUnfortunately the woman who seems to deal with the pick ups at this location has a major attitude problem. Not only did she come out looking for an argument with my husband, she then proceeded to smoke a cigarette next to my vehicle which had the windows down, and my two young children inside. Another gentleman who I was dealing with was amazing, he apologized for her behavior and informed us it was not her usual work day and she was getting in everyone's nerves. It made the pick up process very difficult and I will not use this location unless I absolutely have to in the future.
CASSIDY JI was quoted an estimate and when I dropped off the unit I was charged more than the estimate. Not happy you can't keep your computer system up to date at the cost to the user.
Tim PHad to try 3 trailers before all the lights were working. The lot was chaos.The staff are grumpy. I forgot my hitch at home and they opted to rent me one for more than the cost of the trailer rental - how helpful.
SCOTT HI really thought it was an amazing choice for moving! Thank you! The staff was absolutely so friendly and Pete was great to deal with. I couldn’t believe how little the moving truck used for gas too. Made moving a lot easier for us. Thank you!! I will be using you again in the future.
ASHLEY VThank you.
PHILIPPE MAll around awesome, helpful, professional and friendly. Thanks
GEORGE HI returned while the location was closed. Therefore, all questions regarding the return location were not applicable. The survey should include an n/an option.
HANS MGood products reasonable prices good service
RAYMOND PBooked the trailer and it was not available when we arrived. There were no calls or emails prior to our arrival to find there was no trailer. Poor service.
Chris CThe lady at the Trail UHaul was great. So friendly, fast and enjoyable.
Cathleen DLock was difficult to remove when trying to get the keys and putting it back on was also difficult. May need to keep the locks lubricated
Sharron JExcellent and quick service. Friendly people to deal with.
DAN RPut winter tires on your trucks. The truck came with summer tires which makes it not compliant to drive on any road to get out of the area for 6 months of the year. Because of this customers are forced to buy chains for $400 which are not returnable or take their chance of getting pulled over and given a ticket. It is absolute nonsense that U-Haul sends out trucks that are not compliant with Canadian laws and are therefore unsafe.
JOSEPH HAmazing customer service! Wouldn’t change a thing.
CHRISTOPHER MCustomer service was amazing. Friendly and helpful and super fast!!
Bonnie ZNo one was around when I dropped the truck off at 10am so its hard to rate!
YODA PSimple and fast
ALISON VGreat thanks. Very helpful
GWEN CI spoke with Alex from uhaul as I was having issues uploading a drivers license for a pickup on the weekend. He was lovely and super helpful
Madyson HWhen I ask for Nelson, give me Nelson. I think you owe me money.
Leon RNothing !! You were a great help to me in getting the truck ready in a short time. Thank you
GARRY SI got no comment just excellent service
Joshua RGreat service from friendly staff. But cell reception at this location is poor. After hours returns are slowed because uploading photos of returned equipment takes 10+ minutes. I have suggested U-Haul change the settings on their app to downsize photo resolution maybe wifi access could be provided?
MATTHEW CLocation is a gem to work with, U-Haul corporate absolutely sucks but their individual local sites are wonderful. I would definitely go back here again but I would also rather either an alternative to U-Haul or a massive improvement to their services outside the local sites.
BRETT SI showed up to pick up the only 6x12 uhaul they had. When I inspected the unit with one of the employees, there was an overwhelming smell of dead deer. (I hunt, it's unmistakable). We talked to the guy who was hooking the trailer up and asked him about the smell - he replied "yeah I had to spray the blood out on friday". Don't get me wrong, the employees were great, and did spray the unit out again... but this was a pretty terrible experience considering I paid over 800 dollars to one way to the island. I've used Uhaul for years, and I'll do what I can to try someone else out next time.
DAVID HIt’s not the location it’s the self check in process is ridiculous.. you shouldn’t be doing all that the day of moving when you are already short on time… took over 30 mins to get us our keys..
Kailin AThe cup holders in the rental moving truck were broken and splashed coffee everywhere. The exhaust in the truck was loud to begin with and got worse as the trip progressed; on Toplantidayim. Sonra ararim. onemliyse mesaj atar misin? Of that we would get occasional whiffs of exhaust in the cab
Tim HStaff is helpful and super friendly
RHONDA BWe were very fortunate as mechanic fixed the taillight on 6 x 12 trailer we required just in time.
HAYDEN JLike I said abovewe were lucky that head office allowed us to drop off our truck and trail. After all, but I basically had to get very angry and argue with them. In order for them to allow us to drop it off in the trail BC location U-haul company is basically chaos. And hopefully other companies will pop-up so they have competition.And we can have other choices for moving trucks other than u haul You guys generally suck And everyone knows that.
Jonathan PGreat place to rent from
PHILIPPE CAgain, a proper customer service counter would be more professional. The lady that helped me was courteous and helpful.
lori qIt was a great experience, the only thing I would change is a bit more explanation of the after hours return process but the website was fairly easy to follow
Alison VYou guys were awesome from the get go! Thanks for making our move go smoothly!
RHONDA BAmazing service!! The 2 ladies were fabulous and helpful🙏🏼
Kyle WVery helpful staff
Lindsay LFriendly and very helpful. Overall pleased with the equipment and the booking. No issues on our trip.
Brian Dto have in stock the equipment that was requested. Not Jjh’s fault. but it would be nice to have a wide variety of trailers that are offered like shown on the uhaul website. Not get a call a day before to say that they don’t have what you chose and now your stuck with something smaller.
SANDY MThe staff were very professional. Very positive experience.
Eric HThe nice lady helping us was super busy, she was working her butt off! she was very informative and super easy to deal with.
Kurt NAwesome service and very friendly/ cooperative staff
GURVINDER S