With it not being a actual uhaul facility but a auto repair shop/uhaul place it's kind of hard to get quality customer service ..so in turn the lady behind the counter is helping me and the people with auto repair questions so the wait time is horribleLoretta R.
Customer Reviews for JLJ Muffler & Autocare
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They didn't even have the decency to clean the snow off the vehicle yet they went to the vehicle to collect data before I got in. They overcharge adding fees in that don't even make sense.I have never seen a U-Haul place ran this way and it's definitely not goin to be a place I ever rent from again!DOMINIQUE B.
My pick up location was horribly the owner of the shop is not professional y'all should cancel you partnerships she wanted me to cancel my uhaul because the truck wasn't cleaned out and she didn't have nobody to do itAshley L.
This was the worst experience I've had with uhaul. Like what the actual fuck. I thought it was real generous of y'all to let me adjust my time to a later time. However, it changed the pick up location LAST MINUTE and WITHOUT MY KNOWLEDGE. I went to the first pick up location and it was literally closed. No uhaul store, just the presumed rental van parked behind a locked gate. I was stranded and I had to move out. I luckily was able to book another truck, but because of that I had to send the truck back late because of how far back it sent me in my moving process. That whole ordeal just made my move so stressful.Rachel O.
Customer did not leave a comment.Tuwania H.
Customer did not leave a comment.JANIE L.
Uhaul offered a dropoff location (30 n pulaski) that was no longer open, and I chose it as my drop off not knowing. The original location didn't even have a working phone line. The number was disconnected. Because I had to wait on the phone for 45 minutes to speak with someone at Uhaul the process took way longer than it should have to drop off the vehicle. The location we switched too was fine but very inefficient.Dominique C.
Customer did not leave a comment.Luis D.
Customer did not leave a comment.BEVERLY W.