Customer Reviews for JM Auto
(U-Haul Neighborhood Dealer)

251 reviews

10305 Dixie Hwy   Louisville, KY 40272

(502) 410-0828

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 5/25/2022 - 5/26/2022: Closed
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(502) 410-0828

10305 Dixie Hwy
Louisville, KY 40272

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
Special Operating Hours
  • 5/25/2022 - 5/26/2022: Closed
  • 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The location was ok, however my van had roaches in it so I didn't get to move my furniture. I did get a refund which I appreciate. I spoke face to face with the area manager "Troy" and he was rude and basically interrogated me because I wanted a refund. I reminded him that I'm a customer who did nothing wrong and he had no right talking to me like he did. I have used uhaul for years when needed and never experienced anything like this. It took me over 15 hours to get in contact with a uhaul rep to help me so I think I was very kind and understanding considering everything and then Troy was very aggressive with me. After speaking with him I was more upset with how I was treated then the bugs.

Brook S. 
Rating:
1.0

U haul charge me over for nothing and than I bought a strap for $22 to put in the trailer strap to fix it . They take $200.18 and my bill supposed to $66.73 so U-Haul by the way I m not satisfied

Jackson G. 
Rating:
5.0

Customer did not leave a comment.

Crystal C. 
Rating:
3.0

Had no issues

TIA V. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
3.0

Customer did not leave a comment.

SHERRI D. 
Rating:
3.0

Just wish they had an Appliance Dolly like I requested It was really hard to get a washer and dryer downstairs on a regular Dolly

KEITH W. 
Rating:
4.0

Customer did not leave a comment.

erin T. 
Rating:
1.0

Truck broke down multiple times and waited 5 hours for someone to jump the truck only to break down 3 times after. I advised jm location that they needed to tow the truck away as I would no longer risk driving a very old unreliable truck. Highly do not recommend if the truck is old!!!!! I want my money back and have yet to get a call back from u haul as I paid movers by the hour and was at a complete stand still with the truck while they sat and got paid to do nothing. Luckily, the movers discounted the hours spent doing nothing, but it's the fact I still got the bad end of the stick. Worst move of my life using this location.

Gerrard H. 
Rating:
5.0

Tell them not to schedule through the 1-800 number, very difficult process

Jerry U. 
Rating:
3.0

Talk to the customer.

Dillon H. 
Rating:
5.0

Customer did not leave a comment.

Ernesto M. 
Rating:
5.0

Customer did not leave a comment.

Mary H. 
Rating:
3.0

Fast service. I was in and out very quickly when I rented and when I brought it back. 15 foot truck was easy to drive. I like the low deck and the ramp!

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
1.0

so so many issues here... a) the car was dirty b) the attendant was obviously very inconvenienced by us c) my credit card was swiped at the location, but my debit card is being charged d) we are now being told that we have to pay an after hours return fee, even tho the pickup and drop-off were approved for the times we indicated and those didn't change e)we have yet to get a bill. we will NEVER be back

Angela A. 
Rating:
5.0

Customer did not leave a comment.

Janet L. 
Rating:
5.0

Customer did not leave a comment.

Stanley H. 
Rating:
5.0

The agent was courteous and very efficient. I had no problems and will use this location if the need arises.

Louella H. 
Rating:
4.0

Great service and good price

Mark P. 
Rating:
4.0

Customer did not leave a comment.

Stephanie C. 
Rating:
3.0

Customer did not leave a comment.

steven S. 
Rating:
5.0

Customer did not leave a comment.

Alaina J. 
Rating:
5.0

Customer did not leave a comment.

Carty R. 
Rating:
5.0

Backed the trailer in the spot and right away they disconnected the trailer. Very friendly service.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

CARTY BERNYS R. 
Rating:
1.0

I was quoted one price and I asked several times if this would be the final price, and I was told yes. Yep days after I turned it in, they charged my card with more money. They actually charged me a $20.00 after service charge….really? I mean they literally had to take the key out of the box by their door. Then they charged me for more gas. I made sure I put in a little more than when I got it. I put an extra 3 gallons of gas!!! Just to be sure. So they actually should be paying me back for the extra gas I put in. I won't ever use U Haul again!!!

bill W. 
Rating:
1.0

I was charged a cleaning fee and the truck was completely dirty when I got it and I took pictures before leaving the lot. I was also double charged the 19.95 rate twice. NEVER WILL I USE THIS COMPANY AGAIN. They do bad Business.

Adrian M. 
Rating:
1.0

The truck I had was NOT CLEAN. I WILL NEVER USE THAT COMPANY AGAIN FOR ANY RENTAL. I was charged a $25 cleaning fee and I received it dirty.

Adrian M. 
Rating:
4.0

Customer did not leave a comment.

Teresa B. 
Rating:
4.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

Customer did not leave a comment.

SHANNON H. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY D. 
Rating:
5.0

Customer did not leave a comment.

Daniel K. 
Rating:
1.0

The location didn't have my truck ready when i had scheduled it, which caused a delay.

CHAD M. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH B. 
Rating:
3.0

Clean inside truck

john M. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

MARVYNN A. 
Rating:
1.0

The truck I rented was fucking filthy, it drive like absolute dog shit customer service was shit. I can promise you I will never rent through u haul ever again

Jacob D. 
Rating:
3.0

Customer did not leave a comment.

Angel F. 
Rating:
1.0

The truck that I run it ran like s*** barely go and I took the truck back the next morning and I got charged $269 for what I have no idea I still have not got an explanation for that

Melissa A. 
Rating:
4.0

The man at the counter was friendly, professional, and accommodating in his dealings, and Uhaul was able to rent me a truck when I was in a pinch and needed a vehicle on short notice. I am quite satisfied with my experience.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA H. 
Rating:
5.0

Customer did not leave a comment.

Sammie A. 
Rating:
1.0

Get better people

Beau W. 
Rating:
2.0

Look into this situation.

LOUIS M. 
Rating:
5.0

Very great people.We have rented 3 times in a year from here.Nice equipment and you feel appreciated

Mark C. 
Rating:
3.0

Customer did not leave a comment.

Porshia C. 
Rating:
5.0

Customer did not leave a comment.

Natalie B. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas J. 
Rating:
5.0

Could not be happier. We were treated with kindness and respect. The equipment was in good condition, clean and ready to go. I used to rent from other brands because I didn't think uhaul was a premium brand. From now on, uhaul will be our first choice. The online app is easy to use, even for those technically impaired people like me. Thanks again David Hockett

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Dave N. 
Rating:
1.0

Hygiene

victor N. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH P. 
Rating:
1.0

It was horrible the receptionist was very rude and disrespectful not courteous at all. Had me rent a truck they didn't have and wasn't accommodating at all

Zimmie M. 
Rating:
4.0

Customer did not leave a comment.

DEBORAH L. 
Rating:
5.0

Customer did not leave a comment.

Heather C. 
Rating:
2.0

Better communication and updated software. I paid for someone to check me back in, when I did all the work and software could not locate me.

ramon T. 
Rating:
5.0

Customer did not leave a comment.

Ltanya J. 
Rating:
4.0

Customer did not leave a comment.

JANE W. 
Rating:
5.0

Nothing, customer service was wonderful.

Dennis M. 
Rating:
3.0

We were over charged and were charged for a dolly that the company didnt have.

Ron Leda B. 
Rating:
5.0

Very pleased with service received.

Munesh L. 
Rating:
3.0

no washer fluid and not clean inside

Sungjin I. 
Rating:
4.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

Pamela M. 
Rating:
3.0

Customer did not leave a comment.

BOBBY T. 
Rating:
1.0

They charged my card twice and I still ain't got my money back🤬

Lanetta S. 
Rating:
5.0

I like this location because it close to my home and with the locker system for the keys you can pick up/drop at your convenience. Uhaul is the most affordable option for renting a truck. My only complaint is the van we rented was dirty inside and out. We cleaned out trash and other items left behind by a previous renter.

Paul D. 
Rating:
3.0

Drivers side safety chain unservicable. Drivers side hold down strap released 3 times while under tow. Recommended at drop off to be put out of service. Straps need to be replaced. Cut, frayed.

michael T. 
Rating:
5.0

Thank you

KYLE A. 
Rating:
5.0

Customer did not leave a comment.

Karen P. 
Rating:
2.0

Customer did not leave a comment.

Gary L. 
Rating:
1.0

Customer did not leave a comment.

RICHARD S. 
Rating:
4.0

Fast and easy return, friendly

john B. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

Considering that the price quoted at pick up was $54.00 and you charged my card $100.00 I'm definitely not happy.

Maureen B. 
Rating:
5.0

The service I received was very excellent. I recommend that shop to any person that is looking for good service.

Peter O. 
Rating:
2.0

I received a charge for after hours service fee, there was no one at this location, no one helped me back, park, or unhook the trailer, no one there, there was no after hours service. I have used Uhaul before and was disappointed with this whole experience.

Alexia S. 
Rating:
3.0

Truck needs servicing the check engine weasel on

Ronald T. 
Rating:
5.0

Customer did not leave a comment.

Deon G. 
Rating:
2.0

Have the e Equipment at the store where promised as and when made reservations. Had to go to another location to get pads. Was not happy.

Martha S. 
Rating:
3.0

Check trailer wiring

Chris M. 
Rating:
5.0

Customer did not leave a comment.

Delroy T. 
Rating:
5.0

The only thing I would suggest is to lub the Ratchetts used to strap down the car but everything else was perfect.

WALTER M. 
Rating:
5.0

Customer was great. Advice to U-Haul management! A phone number to the drop off point would help to check on Hrs the business is open. Experience was great.

Ronald B. 
Rating:
3.0

Customer did not leave a comment.

Darius W. 
Rating:
5.0

Customer did not leave a comment.

donald F. 
Rating:
5.0

Customer did not leave a comment.

Lois M. 
Rating:
5.0

Customer did not leave a comment.

yordan P. 
Rating:
5.0

The gentleman that helped me was very nice and helpful

Leslie E. 
Rating:
5.0

The guy who runs this location is very polite and helpful. My best Uhaul rental experience thus far.

Joseph H. 
Rating:
3.0

Notified customer that the rental is not available at the requested location before due arrival time to pickup.

Ernestine W. 
Rating:
4.0

Great customer service. Easy to pick up and return.

Rebecca S. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Tiffany C. 
No reviews have been submitted for this location.

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