When using the mobile app to return the truck. The app should have the option to upload your photos and not only to take a photo. This will help expedite the process, specially at night when safety is another factor to consider.Edgardo A.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Louisville, KY 40272
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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I didn't have a Dollie in back. My original reservation was switched and the truck had no key hole. Pushed my moving time back 2hrs. I requested a 24/7 location in advanced. UHAUL can do BETTERErika G.
Picked up after close. Had hard time with whole experience. Did it on phone pick up was horrible. Didn't give truck number had hard time with lock had to call for help. Then couldn't find the spot for the lock. Got disconnected for the lady that was helping us. So we just took lock. Pick up on phone didn't get to put the mileage or fuel that was on the truck because we needed help with lock and it took us to another screen on the phone. I took pictures of all that before we left for proof. Returning it was not much earlier.Kristi B.
I was charged a $15 insurance coverage fee after I had already declined the coverage while booking the reservation. It was added on to my rental. I contacted the location was told it was added on because I didn't provide my insurance card but I was never asked for it. And was not made aware that the fee was being added to my reservation. I will be disputing the charge with my bank.BRANDIE C.
Wonder people and great service thank you for making our move special.Vonchelle S.