I arrived during their business hours and no one was present to accept my return. I was forced to install an app on a smartphone upon arrival, as indicated by a sign on their locked door. I was not notified in advance that this would be necessary. Not everyone uses a smartphone! This was a MASSIVE inconvenience. Secretly requiring a smartphone at the last minute is disgusting and I will not be using uhaul again because of this terrible experience. I would have never selected this return location if it was made clear that a smartphone would be required for the return process. I've made it to 2026 without needing a smartphone a single time in my life until this incident. I will never forget this day. When I picked up the trailer at a different location, there was staff there to help me and it was a good experience. This location is garbage with non-existent customer service.
Andrew N
Customer Reviews for JM Mini Storage And Car Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Mobile check in process was TERRIBLE. Took me almost and hour to get the equipment. Fortunately, the location manager was available by phone to help me out.
Eric BThey handled drop off well, helpful
lisa mDennis was great to work with.
Kimberly MDennis is exceptional.
Brian LDennis was great
Greg MVery hands on and helpful. Made the process easy and convenient. The drop off location was very safe.
Paula BThe truck that I rented had a badly damaged door. A lot of wind noise and if it rained driver would get wet.
stanley hThere was no one at the location to turn in the vehicle. I called and texted the number provided ON THE DOOR with no response. A separate uhaul representative had to call me to confirm I did return the vehicle on time. If I had not taken picture evidence, there’s no way to know this location would be honest about vehicle return time or condition.
William TThe tailor was really short in length
O'Mar MI ordered a trailer online. Office was closed during business hours when I got there. Sign on door said to call a number. I got a recorded message that said they would call back. Never happened. I wound up taking the trailer and notified the central number on the reservation that I was in possession of the trailer.
Nicholas HThe truck was dirty, the shipping blankets, which I did not use were all over the back of the box, the handtruck was not tied down, so when I started driving, it started rolling around. There was food on the floor in the cab, the windshield was dirty. I feel like I should be given some kind of discount for cleaning it up better than I got it, considering I would’ve been charged for not having that packing blankets folded, or the handtruck tied down. I would not recommend using this location ever again.
John CShowed up for the truck Monday morning and no keys .. customer service transferred me after I explained the situation and had to re explain only to have her tell me I would need to go to another location across town. We couldn’t. So had to postpone our move until the next day, very frustrating- all the trouble and still had to pay full price. Certain I would have been charged if I caused any delays
RICHARD MVery simple process. Staff were awesome
Michael S