Customer Reviews for Johnnys Garage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Johnnys Garage

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Mary F.
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Customer did not leave a comment.

rene F.
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Adrian W.
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Tworminthae W.
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Stephen L.
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This location was well maintained the staff was very helpful when an issue arose they were quick with a solution for me.

Henry H.
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mark J.
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Les P.
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Monica S.
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CELIA W.
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Caleb H.
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adam L.
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adam L.
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Anya I.
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Very professional and helpful

Erick B.
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Customer did not leave a comment.

MILTON D.
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The back of the shop was muddy and we got mud all over our tires. The owner of the business complained when we tried to wash the mud off the tires.

Nigel H.
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I experienced nothing that could improve the location. The only issue was a computer problem that could not be helped at the location. This issue did not hinder the rental, employee knew who to call and rental process was completed in a timely manner.

Bonita H.
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Customer did not leave a comment.

Anthony C.
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UPDATE PAYMENT SYSTEM

John R W.
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They canceled my reservation because I did not arrive at the time for pickup without even trying to call me. We were travelling from NC to Alabama and got stuck twice in traffic for over an hour total.

John H.
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We made reservations for Prattville & had to go pickup our truck in montgomery. Before picking up the truck, this is what happened the beginning of the day. I received notification that I would have to pickup 33 miles in Electic , which is uncalled for. When I called the lady on the phone she was very nice and did find a truck in montgomery. For good customer service thus should have happened. 1) an associate should have gone and picked up the truck, brought it to Prattville not the customer 2) we picked up, in montgomery had to drive back to Prattville 12 miles to load, which over charged my mileage. When I turned in the truck. I should not have been charged $5.47, because I had to go 12 miles to pickup. I should get a refund. 3). They did not have my equipment available, I had to use a lighter weight utility dolly, there was not an appliance dolly available or the furniture dolly squares. We have rented before from uhaul but have never and I mean never have had this bad of an experience.

ALBERT F.
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Customer did not leave a comment.

John H.
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Gabriel L.
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Good customer service at all locations throughout rental process.

Renee M.
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This was the 3rd location provided to us by Uhaul. The owner was wonderful, but the location was not convenient to us - not Johnny's fault. Pickup process itself was quick and easy. VERY DISSATISFIED with the The reservation process and consistency. Spent over an hour on the phone - twice - to be told nothing of value (though the scheduler tried). I made my reservation on 5/13 and reconfirmed it a week later and 2 days prior, yet “day of” everything was a mess 2525Eastern Blvd Montgomery did not provide what was promised.

Wiliam M.
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Customer did not leave a comment.

Michael M.
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Mr. Johnny Means was very friendly and professional. Very knowledgable and patient with someone using s uhaul trailer for the first time. 5 star recommended.

LAVNE C.
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Fire both of them bad Business for customer put Business people in charge over Uhaul

Richard E.
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The people at Johnny's garage were friendly, helpful and it is a very clean, well maintained property.

William B.
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Old fashioned hospitality and service. Knowledgable and helpful staff. Equipment clean and well maintained.

TERRENCE B.
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I am asking for a refund. The truck which was rented developed a leak and we were forced to pay our workers for the time period that it took U-Haul to come out and fix the problem. It took about two hours for the completion of the U-Haul truck to be fixed and it started leaking again. It was a stressful day due to this event. I have never had this experience with U-Haul before. The intake person was very respectful, how ever the gentleman who came out to fix the property made it more complicated than it should have been.

Kadrigua J.
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Genear B.
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Phillip B.
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Deborah S.
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Great. Customer Service.

michelle W.
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The woman that was behind the desk was amazing and very helpful. But... When I was picking up the trailer the young guy not only was he racist saying 'their cracker asses need to go somewhere else to get a trailer' but he was trying to pick a fight with my brother in law. When we dropped off the trailer the older guy had major attitude. He was just standing there not giving me any direction so when I asked him where he wanted me to drop the trailer he seemed immediately pissed and started yelling at me. I have used uhaul for 20 years and if I ever use uhaul services again it will definitely not be at this location

Rance K.
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This location was VERY good. No fault of this location that uhaul corporate service is terrible.

William S.
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Customer did not leave a comment.

Aieosha O.
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Charles C.
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Great service!

LaDawna L.
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50$ Booked gaurantee took me 3 locations and an extra hour to get what I scheduled for the prior day. Very unhappy with the start of my Saturday.

Jean J.
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Customer did not leave a comment.

tonya M.
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I was charged for 2 days instead of 1 and for insurance when I told her I did NOT want the insurance because I have my own. I've contacted uhaul 3 times and still noone has replied!!!

Gary G.
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Just keep being friendly and service oriented.

Jeffery L.
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victoria A.
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Edward S.
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jennifer N.
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ANITA P.
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Inside cab light did not work

wayne P.
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easy peazy lemon squeezy!

Matthew B.
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Customer did not leave a comment.

Michael C.
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Donna was absolutely wonderful to deal with. Even thought I was running late she was very patient and respectful.

Maria J.
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No improvements. The receptionist at this location was very nice, helpful, and professional.

Lakeisha M.
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Customer did not leave a comment.

NICK G.
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Employee didn't make me verify the miles and I was Over charged. She was a crook.

LAPAWN C.
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JOHN R.
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Chad S.
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Joshua W.
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Very friendly and helpful. I would recommend this location to anyone in Montgomery looking for a truck.

Jae P.
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HAROLD F.
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This location rented me a vehicle that was not able to safely operate a vehicle transport that Ihad arranged to pick up from them after the truck had been loaded. Then, I was told that I had been charged for the transport when I had not been charged and so when I went to pick up the transport at another location they sent me to, I had to wait 2 hours to be told that I had not been charged and had to be charged at that location. Soon after I was issued the transport, we found that there was no wiring on the back of the truck to allow for the brake lights on the transport to function properly, making it impossible to drive the transport without risk of receiving a traffic violation. Communication needs to be improved between customers and reservation desk.

emma H.
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Customer did not leave a comment.

Charlotte J.
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The movers I'm moving help are not reliable ( work you relax) they texted 45munutes before to say they were going to be 3hrs.late.Aldo afforablemovers called my phone at 5 in the morning I had called them first before I booked the work you relax and his prices were really lengthy which is fine because there are so many other choices in the site now he keeps calling and texting and harrrassing me I don't even know him I only talked to him one time .

Forrest G.
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Customer did not leave a comment.

Rick L.
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Nothing these folks were great and very professional

Wanda S.
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I wish you had Military or AARP discounts

Ree S.
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Not a thing. Very nice people

Lashundra B.
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Customer did not leave a comment.

Rob P.
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Kendrick F.
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After speaking with the Uhual Center in Birmingham Al to book a reservations, I asked to is the uhual truck for a total of three days. Despite, A total payment that was 237.00 Dollars, Uhual call and emailed me the next day stating I needed to return the uhual and it was for one day. I was only picking up the uhual and returning the uhual about 87 miles from montgomery( one way) the representative understood my wishes. Once I called to speak with someone concerning this issue, I was told I need to return the product and I will need to pay over 80 dollars extra for the days including the insurance I had on the vehicle. My experience was Horrid, I will never recommend this company to anyone, Amazing the guy located in lanett al look into this issue and noticed I was charged the correct pricing. How generous of him when I spoken with supervisors that were rude and demanded I return the uhual immediately considering it was paid for for three days. They were not polite and apparently lacked knowledge of your company policy and pricing. Also, When I first picked up the vehicle the gas stated 1/4 on the paper work, Well it was on E and I took photos of this truck that wasn't correct on paperwork. I will never rent uhual again.

lynn O.
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LAWRENCE M.
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I was charged the price of an auto transporter ($286) for a tow dolly, instead of $142 as quoted online. Adhering to the rep's advice, I drove 2400 miles to my destination, turned in my truck and filed a complaint to mitigate this. Now I'm told that Tow Dollies are cost the same as Transporters and that it's impossible to be reimbursed. #Its2018 #AnythingIsPossible

Douglas G.
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monica A.
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The Uhaul was extremely damaged. It was dirty inside and out. I have phots. The dealers were not prepared for my arrival and it was a slow process.

james F.
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Everything was great thank

Davarus T.
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Customer did not leave a comment.

Shanita S.
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A new owner

Tesia S.
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Johnny's garage did not have the have the dolly that I had requested with my original order. I was instructed to go to and another Uhaul store to pick up the dolly. I was also refunded for the dolly. When I got into the store on the Eastern Blvd both of the associates were on their personal cell phones and the one that assisted me took a personal phone call not once but twice. He also continuously text on his phone. He was not knowledgeable about the equipment and did want to assist me into getting the dolly into my car. I also did not get the discount which I was supposed to get with the truck rental. By far the worst customer service I have had in a while.

adrian C.
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Mark R.
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Everyone at this office was very friendly.

BRIAN B.
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Customer did not leave a comment.

Michael C.
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I liked everyone. However, I found out after. that I was allowed 30 day free storage, didn't get. I found out, my truck was under someone else's name. My name was on the truck I was suppose to get. Don't know if I was compensated, or have a partial refund. But I give the people 100% work for Uhaul, & their customers. SOng on Youtube; Soldiers & Jesus, God Bless America Again, Save the Country, Deck of Cards by FLOM, Not for Sale Mike Combs HAPPY THANKSGIVING.

James T.
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Terrible!! Worst service ever

Kenneth W.
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Customer did not leave a comment.

Gary C.
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Dennis M.
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The pickup location was far from where I needed.

Matthew M.
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Customer did not leave a comment.

DEMPSEY M.
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Nothing - Everything went great

Wesley K.
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My original request was approved to pickup in Prattville AL. Then i got changed to pickup in Montgomery AL.

HAZEL N.
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I am highly disappointed in the price I paid for using the equipment for the time I had it. No one told me I could rent the equipment at a cheaper price. I guess the more you can charge a customer the better for your business. If need a service of this kind in the near future I will not choose U Haul, simply because I wasn't offered an option of more reasonable rates. I called customer service in reference to the price, because I assumed I would receive monies back if I returned the equipment before it was due back. The customer service representative could only offer an apology, well that didn't help me I was out of money for a two day rental and I wasn't told I was renting the equipment for two days nor was I asked if I needed the rental for two days. The price I paid was way too much.

Borzie N.
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Vikki H.
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The staff was very nice and helpful.

Laura C.
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Owner was mean and unreasonable. We had already pre-paid and when we arrived at his location, (3 locations later), he would not release the equipment to us unless we paid him even after showing paid receipt. Took about an hour on the phone with U Haul to straighten this out.

Vonderia Y.
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The problem that I had was not in picking up the rental but it was the online booking process and customer service at the 800 number. I booked online a day prior to my pickup and I was allowed to choose the location that I wanted to pickup at. At no time in the booking process was I notified that the location I selected, was closed. I arrived the next morning ahead of time to pickup the rental only to discover that the UHAUL location was no longer there. I mmediately call the 800 number because I was pressed for time and needed to rental to make deliveries for Charity. The 800 number informed me that the location I selected was a suggestion and not set in stone. That was the most idiotic response that I have EVER HEARD. I work in IT, so I understand the importance of updating info on a website. Furthermore, why would the website provide a reservation confirmation if the location I selected was tentative. While trying to get assistance on the phone, I received a text from the location that was 10+ miles from my current UHAUL where I should now pickup my rental. On the way to pick up the rental, there were 4 other UHAL locations that I stopped by and could have easily been routed to but was not. Still on the phone, I was transferred to another support person and I have to re-give her all the information that I had provided to the first person. She was very unaccommodating and I asked for a manager to be compensated for my inconvenience ans I was told that there was not one. If I don't hear back from someone, I WILL NOT BE USING UHAUL again and I will inform all my fiends, associates, and business colleagues to so the same!!!!

Kenneth W.
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Nice trailer and curtious staff,everything worked as planned.

natasha D.
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Customer did not leave a comment.

NATALIE O.
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Customer did not leave a comment.

SCOTT P.
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If you want to be treated right, get fast, efficient service; see Donna. She'll get you in and out so fast you'll wonder why you hadn't used them before. The best in Montgomery is right here. Try them, you'll see for yourselves.

SABRINA D.
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My service was awesome

Andrew T.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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