Nothing everything was great. The people were very polite and friendly.DAVID B.
Trailer Rental & Towing in Montgomery, AL at Johnnys Garage
(U-Haul Neighborhood Dealer)
Montgomery, AL 36105
Services at this Location:
- Mon-Fri: 8 am - 5:30 pm
- Sat: 8 am - 12 pm
- Sun: Closed
Special Operating Hours
- 7/2/2021 - 7/4/2021: Closed
- Free towing inspection
- 24 hour customer return
One-Way and In-Town Local Rentals in Montgomery, AL 36105
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
These folks are great. A fantastic rental location.William B.
Get a uhaul that actually is made for my car.Ronald F.
Not professional! Charged an extra $70 plus.NITA S.
Thank you for your great serviceShaRikka C.
My u-haul was double booked, so the other family got it and we had to wait for the office staff to arrive.jacqueline M.
This location was well maintained the staff was very helpful when an issue arose they were quick with a solution for me.Stephen L.
Very professional and helpfulAnya I.
The back of the shop was muddy and we got mud all over our tires. The owner of the business complained when we tried to wash the mud off the tires.MILTON D.
I experienced nothing that could improve the location. The only issue was a computer problem that could not be helped at the location. This issue did not hinder the rental, employee knew who to call and rental process was completed in a timely manner.Nigel H.
UPDATE PAYMENT SYSTEMAnthony C.
They canceled my reservation because I did not arrive at the time for pickup without even trying to call me. We were travelling from NC to Alabama and got stuck twice in traffic for over an hour total.John R W.
We made reservations for Prattville & had to go pickup our truck in montgomery. Before picking up the truck, this is what happened the beginning of the day. I received notification that I would have to pickup 33 miles in Electic , which is uncalled for. When I called the lady on the phone she was very nice and did find a truck in montgomery. For good customer service thus should have happened. 1) an associate should have gone and picked up the truck, brought it to Prattville not the customer 2) we picked up, in montgomery had to drive back to Prattville 12 miles to load, which over charged my mileage. When I turned in the truck. I should not have been charged $5.47, because I had to go 12 miles to pickup. I should get a refund. 3). They did not have my equipment available, I had to use a lighter weight utility dolly, there was not an appliance dolly available or the furniture dolly squares. We have rented before from uhaul but have never and I mean never have had this bad of an experience.John H.
Good customer service at all locations throughout rental process.Gabriel L.
This was the 3rd location provided to us by Uhaul. The owner was wonderful, but the location was not convenient to us - not Johnny's fault. Pickup process itself was quick and easy. VERY DISSATISFIED with the The reservation process and consistency. Spent over an hour on the phone - twice - to be told nothing of value (though the scheduler tried). I made my reservation on 5/13 and reconfirmed it a week later and 2 days prior, yet â€œday ofâ€ everything was a mess 2525Eastern Blvd Montgomery did not provide what was promised.Renee M.
Mr. Johnny Means was very friendly and professional. Very knowledgable and patient with someone using s uhaul trailer for the first time. 5 star recommended.Michael M.
Fire both of them bad Business for customer put Business people in charge over UhaulLAVNE C.
The people at Johnny's garage were friendly, helpful and it is a very clean, well maintained property.Richard E.
Old fashioned hospitality and service. Knowledgable and helpful staff. Equipment clean and well maintained.William B.
I am asking for a refund. The truck which was rented developed a leak and we were forced to pay our workers for the time period that it took U-Haul to come out and fix the problem. It took about two hours for the completion of the U-Haul truck to be fixed and it started leaking again. It was a stressful day due to this event. I have never had this experience with U-Haul before. The intake person was very respectful, how ever the gentleman who came out to fix the property made it more complicated than it should have been.TERRENCE B.
Great. Customer Service.Deborah S.
The woman that was behind the desk was amazing and very helpful. But... When I was picking up the trailer the young guy not only was he racist saying 'their cracker asses need to go somewhere else to get a trailer' but he was trying to pick a fight with my brother in law. When we dropped off the trailer the older guy had major attitude. He was just standing there not giving me any direction so when I asked him where he wanted me to drop the trailer he seemed immediately pissed and started yelling at me. I have used uhaul for 20 years and if I ever use uhaul services again it will definitely not be at this locationmichelle W.
This location was VERY good. No fault of this location that uhaul corporate service is terrible.Rance K.
Great service!Charles C.
50$ Booked gaurantee took me 3 locations and an extra hour to get what I scheduled for the prior day. Very unhappy with the start of my Saturday.LaDawna L.