The people who helped at the counter were really nice, which is why this rating is a 3 instead of a 1. The truck was extremely dirty both in the bottom of the cab and in the truck itself. It looked like it hadn’t been used for a long time, there were cobwebs over piles of detritus on the floor and dusty stains from some unknown liquid that had spilled on the inside walls of the truck. In the cab there was a lot of gravel and dust in the rubber mats, a full soda bottle and random papers under the driver’s seat, and some detritus in the cupholders. It looked like someone had moved from their rustic cabin in the woods and never bothered to clean the truck afterwards, and it was clearly never checked before renting it out to someone else. I was only moving one prop vehicle, so I was able to work through this (I did not feel I should have to clean it, nor did I have cleaning tools on hand). However the truck also needs to be looked at by a mechanic. The shocks were shot, which made the trip pretty miserable every time I drove over a patch of uneven road or potholes - which is inevitable in Poughkeepsie and on the roads I had to navigate. It also was not ideal because the prop vehicle was somewhat fragile and needed not to be jostled around, which unfortunately it was for the whole trip, resulting in a broken plastic headlamp. The brakes also made a slight squealing sound when braking, indicating they’ve been worn down to metal on metal and need to be replaced (and I also had to put a lot of pressure on the brake pedal to stop in time). There was also a deep whooshing/whirring sound from one (or more?) of the wheels that continued throughout driving and slowed in pace when braking, which sounded very similar to a car I once had that needed its rotors replaced. I didn’t notice these noises until the cab had cooled off enough for me to lower the AC, which was very loud and masked these sounds at first. I didn’t really feel secure in the vehicle at that point, and was white-knuckling it the rest of the way to my unloading location, and then again back to Uhaul. Again, the people there are very nice people who were very cordial with me - but the truck was dirty and in need of repair. I was also frustrated that they also added SafeMove to my trip at the counter without letting me know or giving me a chance to review the contract before signing digitally, which necessitated a customer service call after the rental to have that refunded. I also just noticed that I was charged a fuel fee despite refilling the tank to the exact level it was when I received the truck, which means I have to make another call. I always do my best to support small businesses, but this was one of my worst experiences with a Uhaul truck and I probably won’t go back to that location in the future.
GENEVA T
Customer Reviews for Johns Deli And Grocery Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The vehicle we had smelled horribly of pee.
Arisia DI was overcharged!!!!! No gas in van
Terasha NTire pressure light was on the entire time. The drivers door wouldn’t close properly
Andrea SWhat can we do to improve: check to make sure trucks are cleaned and maintained Also when it’s pick up time there should be two people present to assist the customer picking up the truck and the customer buying groceries to be more efficient - have to wait too long
Torrie CIt was a pleasure doing business with you.
Diane BAs customer going to this location creates a prolonged pickup and day. when I arrive in the morning most off the time there is confusion with the workers because they are doing multiple things like making food and lottery tickets, I believe there is a big customer service problem at this location, they are not assertive or have empathy for my company's time and workers delay of executing task for that day I ask that you look in to this location to create a better foundation of Customer service and revenue growth. Thanks,
Torrie CThe check-out and check-in processes were a bit unusual, with check-out handled via a texted phone message, and check-in involved dropping off the vehicle and having it checked in the following day. However, the dealer was honest, and the fees were as expected. He is a reputable dealer, and I would recommend using his services.
Gary Hthe car are cleaned. upon telling the owner that I had no time refill the gass, they nicely charge the gas based on mileage with no panelty
ZHIPING YLocation personnel were extremely nice and helpful made check in very easy
Salvatore CExcellent!
alfred nAlways there when you need them
Antonia AVehicle was just a old model with wind down windows and you’ve to fixed the mirror to see on th e road
Carol EVery easy process!
Joseph MIt took me a long time to find this location. Also- the location the U-Haul employee told me when I picked up the truck was inaccurate. This was tiring and frustrating after spending 12 hours moving.
HANNAH KGood place to rent a uhal , fast and convenient. The people were very nice.
Shameika GScratches and scrapes to the back door drivers side left corner. Long scratches along side passenger side corner panel of van.
Hilda BThe U-Haul had no gas in it when I retrieved it. There was a check engine light on. I denied the safe move coverage and yet I was still charged for it.
Angelica Tplace is so clean and convenient
ILEANA CGreat spot to rent from. The guys are very nice, professional and efficient.
Ramos Eplease have the personnel check to see if the requested equipment is available. i ordered a dolly and they didn’t have one. i then went to a secondary location and they also didn’t have a dolly. all in all, i wasted about 45 mins of moving time trying to get equipment that i had already paid for but was unsuccessful
LEON TCommunication bad. Everything is. App. Sucks.
RICHARD BClean the truck. Don’t siphon off the gas before your customers pick up the truck.
Jaron HThe truck almost caused an accident because it needs maintenance ASAP!! An inexperienced driver is going to lose they life in that truck. The steering is super loose and the tie rod or axel is at the point of falling off. I did not get use out of the rental at all. Very unsatisfactory!!
Jacqualyn WThe customer service person was very nice, but the location itself was in a cramped parking lot. When I drove to it, it was during rush hour and was extremely hard to access due to the traffic.
Uriah AThank you
Barbara SI would love for them to check in your vehicle while you are standing in front of them instead of telling you to leave and they will close out the account later. When i checked my vehicle in I put $35 worth of gas in it to bring it back to 3/4 tank of gas where I left it. When I looked at the closing bill they emailed me they charged for 5 additional gallons of gas ($22.50). I have no way of proving the gas level when I returned the truck. I WOULD ADVISE ANYONE CHECKING OUT A VEHICLE FROM ANY RENTAL PLACE TO TAKE A PICTURE OF THE GAS LEVEL AND MILEAGE WHEN YOU RETURN THE VEHICLE.
Adale SGreat customer Service, thank you to both gentlemen.
diane cI would start with providing a clean vehicle without a check oil warning and adequate washer fluid. Also the pricing policy is way too steep. I never heard of not being able to keep a U-Haul vehicle for a 24 hour period. By far my worst U-Haul experience.
Maria FTruck was given with no gas. Everything in the cab was sticky. Sunvisor was broken Tail pipe rusted To the point where parts of it fell off. Smell like smoke Windshield had tons of scratches ** have pictures if needed.
Mary jThis was a lock box key drop off. A vehicle check was needed when one was not done when vehicle was picked up.
latoya wNothing you’re good
nicholas fI dropped off the truck by 3pm as my limit time said but the guy took his time to check the truck and by the time he make the receipt it was 3:12pm and they charged me for an extra day. UNBELIEVABLE and i left the truck with the gas almost full.
Katherine RSuper nice and friendly
KARENLYNNE RMake sure when a customer calls to request a service of a full truck, make sure that it’s there. I was inconvenienced with a small truck and had to make 3 trips
Maynrd AVery good customer service. People at front desk very friendly. And they have very good food also
Georgesajoy Pwhen returning my vehicle, I was not given a receipt I was told to leave and they would email me my information. I did not get the balance on my that was gonna be owed to me.
Angela WWe ordered an appliance hand truck, but received the standard one, which made for more energy exertion during the move. Plus a 3 dollar loss.
Antonio JWhen I dropped the truck at this location, I went inside and the man took the keys and said that u donot have to do anything else. I asked him to check the truck and he said that I am all set and I left. Then he charged me $27 the next day stating that the truck was not clean. I have complained to U-Haul customer service and I want u haul to take action. Thank
SALMAN Athe drop off location lies and stated i brought the truck the next day so i could get charged extra. i took a picture of when the truck was parked. highly upset with uhaul. Also, you guys cancelled my pick up location a few times
JESSENIA MEverything truly was perfect. A great experience!
Deborah Bcharged for gas and I put gas in it to were it was when I got it.Never again will I use uhaul.
Farah HSuper nice staff ! We talked about the door and light
asante fCustomer service: respectfully communicate with customers. Decrease wait time. Read returned gas accurately.
Jaiana Severything were good
Oliver PThis was not the location I wanted to return the truck, but the only one available at the time. I was so tired at the end of my very long day that I didn't even pay attention to the place. It was not well marked and I did drive past it and had to turn around on a narrow street to go back. But the man who took the keys was fine...no hassles.
Lori HHave a location with people who are more proficient in their job and can communicate with respect
Ciara DNeed to maintain the equipment because the tire was bald which left us stranded for 6 hrs there was no tire left on the rim
Ackerman RNot much interaction here just drop trailer off and left the period This location was convenient Location West convenient
Patrick OGoes above and beyond for their customers
Dachelle W