Customer Reviews for Johnsons Hardware Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hire people who learn the equipment and joe to set it up for use. Specifically the car haulers. The employee put it in all by himself and it fell off damaging my truck.tracy S.
Customer did not leave a comment.VICKIE R.
Customer did not leave a comment.David V.
Customer did not leave a comment.JOHN N.
Customer did not leave a comment.Steven D.
I will tell all my people about this place great people work here .friendly and very kind they helped me out of a real jam thank u so much and always will comeback here ðŸ’¯ðŸ˜ŠRACHEL B.
The van I rented was like riding a bullTIMOTHY W.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Brian D.
Customer did not leave a comment.SADIE S.
Customer did not leave a comment.KEGHAN K.
Customer did not leave a comment.KIMBERLY G.
Customer did not leave a comment.KEFU W.
Customer did not leave a comment.MICHAEL M.
Customer did not leave a comment.WILLIAM K.
Customer did not leave a comment.Kayli P.
Customer did not leave a comment.STETSON L.
Customer did not leave a comment.DIANNA W.
Customer did not leave a comment.JOHN V.
Equipment was dirty, did not have extra items ready at pickup, had to deliver them two hours later. Truck it's self was not maintained had to add oil to motor at pickup and air conditioning goes off going up a hill.James B.
Very goodCHARLES L.
Customer did not leave a comment.HEATHER R.
Great staff efficient process.DARREN F.
Great service by the guys there!!JORGE T.
Convenient location to where we were. Used the website to return the trailer/took plenty of photos, as it was after business hours, but easily found a spot to park the trailer.Thomas N.
Personnel stayed an extra ten minutes past closing to help me avoid a refueling and inconvenience fee. Top notch and friendly!TRISTYN W.
Kirby and the team were great to work with! Jeff HayesJEFFREY H.
Customer did not leave a comment.Courtney B.
Customer did not leave a comment.LAYNE L.
Have the employees stop smoking inside the truck and outside the trucks they smelled like smoke the entire trip. Not very respectful towards other customers.BRADLEY P.
Absolutely fantastic customer experience. It was quick, and it was a good value. Highly recommend.CHRISTOPHER C.
Gravel drive way. Picked up a nail and had to repair tire. Then get charged for cleaning a trailer that was already dirty when picked up. Uhaul sucks will never recommend d to anyone. Use tractor supply better areas and teailers!EARNIEST R.
Great group of people. Trailer is always ready, clean, and waiting. They hook me up, take it off, and say thank you. My 4th visit, and there will be more. Thanks.MICHAEL M.
The service was excellent! I entered just as they opened and was warmly greeted by the two men on duty. The young man at the desk was thorough in his explanation of the rental agreement. The truck was clean and performed as expected. I was able to bring the truck back after hours and there was a drop box for the key. I received and updated receipt early the next day. I look forward to renting from Johnson Hardware U-HAUL again.Michael L.
Customer did not leave a comment.ROBERT H.
Customer did not leave a comment.WILLIAM C.
Customer did not leave a comment.WILL P.
Customer did not leave a comment.ANICIA B.
Customer did not leave a comment.Diana F.
Customer did not leave a comment.RICHARD S.
Customer did not leave a comment.Griffin K.
I was very disappointed in the King sized mattress pad â€œLuxury Line w built in Handlesâ€. The item cost $17.95 and the patented built in handles broke before we got the mattress out of the garage. They were useless trying to get the mattress into the trailer. I still have to move it to Boston. Grrrr!ELIZABETH M.
Right side ratchet difficult to releaseDENNIS W.
Customer did not leave a comment.WILLIAM W.
Customer did not leave a comment.SOHN S.
Very nice staff!!ERIC S.
Customer did not leave a comment.Traci T.
We have three charges for this rental instead of one.JOHN N.
Customer did not leave a comment.Jennifer L.
Super friendly and helpful. They were quick to be flexible with our changing needs. Wonderful experience.Wayne S.
Thank you Johnsons Hardware! The staff made renting and returning a uhaul easy and affordable.DENISE W.
Awesome serviceMatthew F.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.JOHN W.
Customer did not leave a comment.REGINA L.
Customer did not leave a comment.KEVIN G.
Nothing. Great experience.WILLIAM M.
Customer did not leave a comment.LLOYD F.
Customer did not leave a comment.IAN M.
I could not do self check in. I tried 5-6 times but kept getting an error message. It was frustrating and I did not want to pay to have truck checked in my Johnson's staff the next day.James P.
Customer did not leave a comment.HAROLD C.
This was the worst experience I have ever had with uhaul. I'm glad I got there at opening because I didn't get out of there for an hour and I was on a schedule. The attendant got to work 10 minutes late and remarked with surprise that there was a line of people waiting. I was third in line and (I'm not joking) it took him 30 minutes to check in the two people in front of me. He didn't know how to process my coupon and made no attempt to figure it out so I ended up not using it. He did everything incredibly slowly. Talking, typing, answering the phone. Tried to make irrelevant conversation with me despite the fact that there were a lot of people in line behind me. Then he took a huge bite of dip, grinning that "It's gonna be a long day, might as well get ready!" Then he laughed and said "Yeah I thought there wouldn't be anyone here at 8 because people never show up early." When I'm fact I had scheduled to pick up at 8 so I wasn't "early." Couldn't even swipe my card right. Then after taking 15 minutes to check me in he gave me the wrong key and made no attempt to fix the problem when I brought this to his attention other than to say "did you try all the other trucks?" Exasperated, I went around the parking lot and tries all the trucks until I found the one that worked with the key. Ugh.ANNA H.
Over charge for items we didn't useRENEE G.
Logan and Clinton were very friendly, helpful, and because of their service I have brought all my U-Haul and hardware needs to them.Sharon R.
Customer did not leave a comment.Chad M.
Customer did not leave a comment.ROY S.
Customer did not leave a comment.NEIL T.
This was by far the easiest u-haul rental I have ever done! One phone call the day before reserved my truck and appliance dolly. Both the truck and the appliance dolly were ready when I arrived to pick them up. Payment went without a hitch, and I returned everything using the key drop. So seamless! Highly recommended!BRIGITTE S.
Super nice personnel.Velvet H.
Customer did not leave a comment.Sarah M.
The men here were so inviting and knowledgeable. As soon as I had a question; they had an immediate answer. I could tell they knew what they were doing. My husband even commented on how nice and accommodating they were! I would use this location and recommend this location in the future!BILLY M.
Customer did not leave a comment.COURTNEY K.
Check in took longer than I would have liked considering that I had done the pre-check in.David K.
Customer did not leave a comment.JULIE B.
Great customer serviceMISHEA I.
Customer did not leave a comment.Lisa R.
Customer did not leave a comment.Derek G.
Had a reservation for one day rental with appliance dolly guy instead of using my reservation he tried to double everything when I caught thisFRANK C.
Employees did not wear masks, used foul language, and were generally unhelpful.HUNTER H.
The folks were friendly enough but it was very busy and only one guy working at the time we went to pick up our pre-ordered truck. We didn't get access to the truck for almost 30 minutes, which cut into our rental time. Also, we had preordered blankets but they weren't in the truck when we took possession.BARBARA P.
Customer did not leave a comment.Jeremy M.
I ordered a van and when I went to pick up the van at Johnson's i was told it was stolen and had to upgrade to a larger uhaul-box truck. Was the van really stolen? I don't believe it was. On top of which, the two clerks must not have been aware of the city mandate of wearing mask during this deadly pandemic, they did not- putting me at risk of COVID and violating city of Fayetteville mandate. So No, I would not recommend this location to anyone.IRMA S.
Customer did not leave a comment.JOHN C.
drop off needs no improvementmcrary M.
Perhaps it was a matter of training the local personnel or just holding them responsible to process equipment properly. I will probably look to one of your competitors the next time I need to rent equipment.RICKIE S.
Great location and an awsome customer service experience.STEVEN P.
Prices/charges were exactly what I thought. Only thing that would have made it better is employees wearing masks.Royal H.
Customer did not leave a comment.TONY J.
Customer did not leave a comment.BILLYJACK B.
Everything went well except that on Tuesday I received a call asking me where the truck was (I had returned it on Saturday).David W.
Customer did not leave a comment.eric H.
Great service. They showed me how to set it up, latch, explained braking, lighting, and remove the trailer. Good spot to rent.MICHAEL M.
Customer did not leave a comment.Rich H.
Customer did not leave a comment.George A.
Customer did not leave a comment.James B.
Great serviceJASON P.
Customer did not leave a comment.Glenn G.
Customer did not leave a comment.Tom M.
No one there wears a mask. On the next day I was charged additionally $3.39 (this additional amount was never shown on my receipt) even after I gave them a gas station receipt showing that I put 1 gallon of gas for the total of 11 miles I drove their van (it was showing full even before I put more gas in the tank, just to be honest on my side of the contract).SVETOSLAV S.