Customer Reviews for Johnsons Hardware
(U-Haul Neighborhood Dealer)

Rating:

1.0

Not charge me for gas refill fees totalling $50 after I return the truck with gas refilled to the level it left with.

Rating:

5.0

No problems. Great location near school. Easy to use

Rating:

3.0

None. I only used the one the U-Haul at Leverett. Because Springdale goofed up my reservation.

Rating:

5.0

Great service.

Rating:

1.0

There were no parking spots when I got to the place. There were some parking spots to the south of the building where I saw another car parked. I let them know that I would be dropping off the U-Haul after hours (8:45-9:00). I got back and my car was behind a locked gate. I was not informed that I could not park there and they did not call either to let me know. I got the car the next morning so it’s fine, but yall gotta have a better system or at least put a sign up that says “this gate locks after hours”

Rating:

3.0

It was a very busy office while I was there. They had lots of inventory and great customer service.

Rating:

5.0

Excellent customer service. Handled all my questions and concerns with great professionalism.

Rating:

3.0

Excellent service at the counter!

Rating:

5.0

Good experience.

Rating:

3.0

U-Haul overbooked and we didn’t get the truck we reserved and had to go to another location to pick the tow dolly.

Rating:

3.0

Very small parking lot.

Rating:

5.0

Nick was very helpful.

Rating:

3.0

Place were close had to use app drop

Rating:

3.0

There was a bad odor in the vehicle, I notice there was a container underneath the passenger seat it looked like old food or something else so I took the container out and the odor went away. So I disinfected the cab so I recommend the employees check the trucks thoroughly.

Rating:

4.0

Made it 30 miles most of which were unloaded before I blew a tire. I assume the tire was damaged. The rear tire on the same side had recently been replaced and all 6 lug nuts were put on backwards. Better inspections of the trailers should be done. The staff at this location was super helpful and kind.

Rating:

5.0

Great drop off spot, right next to campus. Parents, drop your U-Haul off here.

Rating:

5.0

Very nice experiance happy with the truck provided clean easy to operate decent fuel mileage for something it's size!

Rating:

5.0

Johnson hardware is the best!!!! They are kind and friendly and helpful with whatever questions you have. Couldn’t recommend enough!

Rating:

5.0

I was shocked to find the hidden fees of mileage I was impressed it was just 20 $ for the rental though😃

Rating:

3.0

My rental did not have A/C and the temperature outside was 90 outside.

Rating:

5.0

I had a great experience with them, very helpful and answered all my questions,

Rating:

5.0

Awesome experience and they even hooked up the trailer.

Rating:

3.0

I'd say that the employees were friendly and helpful. My issue was with the truck itself. The battery died right when I had the truck full and ready to drive to Tulsa, OK. I ended up having to trash the bed and couch because it wouldn't fit in my truck. I ended up finally just jumping the truck and dropping it off back at the rental, I never receive a refund or an appoligy. You should not rent out a vehicle with out having checked it out. You could see just by lifting the hood that the battery was bad and had a great deal of corrosion.

Rating:

5.0

Thanks

Rating:

5.0

I was estimating quite a bit longer than it actually took them to get things loaded and unloaded. The guys were friendly, professional, and worked extremely quick! I will definitely be looking at hiring them again for our next moving needs.

Rating:

3.0

Do not send them away with a damaged trailer only for them to discover while hours away from any help with all of their worldly possessions are loaded into said damaged trailer.

Rating:

3.0

This location was too busy and the parking lot was too crowded to offer a great pick up experience. The workers were great and handled the rush of customers well, but the phone was ringing off the hook and no one was there to answer. I don't think anyone shopping in the hardware store would have any customer service with the busyness of the U-Haul counter. The parking lot was tight and disorganized.

Rating:

5.0

The app was an absolute nightmare to use and I use apps all the time, but this was not a good experience. The people at the location where great and we just bypassed the app

Rating:

5.0

Outstanding customer service and rep knowledge, above and beyond!

Rating:

5.0

The young man who assisted us was great! knowledgeable and helpful. could not have asked for better service

Rating:

4.0

Took a minute to get the truck started, but after that everything was great

Rating:

3.0

The truck could have been cleaner and the back rails inside the box were missing bolts

Rating:

2.0

Check in process on app was an absolute pain. Wanted fully remote pickup/ drop off and had to go inside. Smelled awful and the guy that helped me was insanely rude. Truck was dirty.

Rating:

5.0

the location we rented from this time was simply fantastic they gave us an amazing deal was willing to let us drop off at an odd time everything was great we will rent again from them 100%.

Rating:

5.0

They made things quick and easy to return the truck.

Rating:

5.0

Excellent customer service and extremely kind/friendly staff!

Rating:

3.0

U-Haul truck we rented did not have a full tank of gas if they insisted we had to return it with a full tank of gas. Additionally, the air conditioner did not work in the U-Haul truck they rented us so would not use U-Haul again.

Rating:

5.0

Nick & Greg are great!

Rating:

5.0

Customer service great young refreshing!

Rating:

3.0

Keep things the way they are. It all went well.

Rating:

5.0

Used self checkout, easy to use and will use again!

Rating:

3.0

A bunch of kids were running the store, and it was somewhat of a mess...the back of the trailer was dirty and had plastic left over from the previous customer. Nothing was reviewed with me about the function of the trailer or any safety issues.

Rating:

5.0

Great customer service!

Rating:

5.0

Both people i interacted with were very helpful.

Rating:

3.0

Make sure your dealers don't say they have of rentals available when they do not. And waste the customer's time. Then charging late fees and double his insurance after he had to wait 6 hours for the truck that he reserved the day before...

Rating:

5.0

Good drop off experience

Rating:

5.0

The location was supposed to be closed on Sunday, and I was planning to just do a mobile drop off. I went ahead and completed the mobile drop off, but there were several customer service reps there who helped me park the truck and who took the keys.

Rating:

4.0

Have pick up trucks available y more locations.

Rating:

5.0

The staff was fantastic. They knew how to efficiently process the pick-up and make some changes I needed. i am not sure the gentleman's name at the counter but he was excellent

Rating:

5.0

First class service and equipment

Rating:

3.0

The staff was friendly and very helpful.Will definitely recommend this UHaul .