Customer Reviews for Jolly King Liquor
(U-Haul Neighborhood Dealer)

221 reviews

730 5th St   Fairfield, CA 94533

(707) 428-5462

Location Hours

  • Mon-Thur: 8 am - 7 pm
  • Fri: 8 am - 8 pm
  • Sat: 8 am - 7 pm
  • Sun: 8 am - 5 pm

Services at this Location:

Contact Us

(707) 428-5462

730 5th St
Fairfield, CA 94533

Services at this Location:

Location Hours

  • Mon-Thur: 8 am - 7 pm
  • Fri: 8 am - 8 pm
  • Sat: 8 am - 7 pm
  • Sun: 8 am - 5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service! Quick and easy!

Lonnie G. 
Rating:
3.0

Young man is friendly but old man is big a___hole, need to go to customer service training, but what do they care they own the place!!!

Edgardo F. 
Rating:
1.0

The person who was at the gas station was rude. He helped so many people and did not want to help me. He said that I have to wait and he started helping people on the grocery side. I told him it's taking long time and I am getting hungry and I asked whether I can leave the key and go he said I cannot do it but have to wait. Then he took more time. When I ask again he said it's my loss if I leave. You should revoke the uhaul status for this place as it is the most in professional place I have ever come across.

SURANGA E. 
Rating:
5.0

Customer did not leave a comment.

Rogelio C. 
Rating:
5.0

Super nice Folks ! 👍

OMAR A. 
Rating:
1.0

Even I uploaded my documents through the online check in. The clerk had to send me a link to upload my i.d. several times. I had to step out of the venue to access internet and had to do this several times until he was able to access it on his end. He had customers for his liquor store coming in and interrupting him assisting me. It took about an hour for him to finally get me the keys and when I checked the car and informed him of the check engine light, he didn't know what that meant and told me to call u-haul directly. It was beyond frustrating and a total waste of time!

Brenda R. 
Rating:
2.0

The u haul was dirty and nasty.. we drove it home 1 mile away filled it drove it 10 miles and it broke down didn't even have it 2 hours and the store said it ran when we left we got a jump and got it to start and took it back still was changed over $70 for a u haul that we had for a couple hours that was broke down .. won't go back there again

PAUL M. 
Rating:
2.0

I specifically stated when I made the reservation that I did not want insurance. My reservation was somehow changed to having insurance, for which I was charged. I believe this was due to a communication issue with the store. I will rent elsewhere if I elect to continue renting from Uhaul.

KENNETH J. 
Rating:
5.0

It was all professional thank you so much

Earnie S. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
3.0

Clean the vehicle's interior not just the cargo area. The interior smelled heavily of cigarette smoke and the were ashes and food crumbs on the floor. I cleaned and vacuumed the vehicle's interior before returning it. Also the exterior of the vehicle was very dirty and I washed it as well before returning it.

ALBERT C. 
Rating:
3.0

Have a separate option for a truck that has blankets. When marking “ready for next guest” as no (because the truck had blankets) I've been charged $25. I would like the fee removed and I would suggest looking into how to separate the two options.

JACKSON H. 
Rating:
2.0

Rented a 15' Haul and managed to move all the furniture in one load.I put a total of 15.3 miles on it. Prior to driving it off the lot I inspected the vehicle and took a picture of the gas gage. It showed that it was just under the full mark. When I returned it, I put 3 gallons of. gas and the gage was above the original reading, but not to the top. The rep inferred that I didn't put enough gas if any at all and asked me if I had any proof. That pissed me off. I managed to pull out the picture of the gage from the app and showed it to him. He then asked if I showed the picture to the rep that I picked it up from and I didn't since I recorded it to the app. I ended up giving him an additional 6 dollars in cash. I didn't want to argue with the guy cause it was hot, I was tired from the move and wanted to get home and cool down. I like your product and would recommend it to everyone but I would tell them to stay away from the Jolly King site. Bad customer service there.

Peter O. 
Rating:
1.0

The man behind the counter was extremely rude I was supposed to pick up my U-Haul at 10 I was there about 9:50 I didn't get out I didn't get out of there until 11 1130 with the truck Every time a customer came in while he was waiting on me he would stop and take care of the customer while he was waiting on me he would stop and watch the class to make sure they didn't steal every time a customer came up to the counter to purchase something else liquor store he would stop waiting on me and tell me I had to wait until he finished all his customers another couple came in to rent a U-Haul they start complaining because he kept stuck waiting on me to take care of the customers in the store they got an argument a couple said it wasn't even fair for me to be waiting that mall and they wouldn't gonna wait that long so I guess they call corporate office or somewhere and they sent them to another place to pick up a truck when I called to rent the U-Haul the lady was very nice to me she told me that was the only U-Haul left in any facility anyway I got extremely poor service he mayWait why are you waiting on other customers he have my nephew go outside to one of the trucks in front pull the truck up bring the key back park it someplace special all the stuff that as a customer we're not supposed to do it all I don't think he needs to run the U-Haul part along with his liquor store extremely poor service I would love to hear from you And I don't think I should be charged at all if I need money back and no I will never go to his place ever again I've run a U-Haul's before this man should not be in the U-Haul business along with the store especially by his self and he wouldn't pull up his mask When I went to take the truck back which he told me I had to be there at 8 o'clock in the morning to bring the truck back which really I had till 10 he was by his self thank God he still didn't have a mask up and when I respond I said to him could you pull your mask up his response was I have my two shots anyway I am extremely dissatisfied with the customer service that I received and my nephew didn't understand why he had to do any work at all he needs a lease if someone else in there with them Thank you for your immediate attention very unsatisfied customer

JAN R. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
1.0

Vehicle was extremely dirty inside. Took 45 minutes of cleaning to get it to a point where we were comfortable storing our belongings for transport. Terrible experience.

Andrew W. 
Rating:
1.0

I made the reservation for 12pm. I missed a text at 7am the day of the rental that it was moved to 3:30pm. I tried to pick up at original time not aware of the change, and wasted my time as well as my girlfriends mothers who gave me a ride there. I had friends lined up to help with the move based on the original rental time and that got messed up because of the change. Before going to pick up the truck at 3:30 I checked in online thinking it would expedite the pick up process. It didn't. I still had to go through the whole process at the rental location, which to over 30min. Thankfully I asked if the appliance dolly that I requested was in the truck already. It wasn't because they had no record of my request even though it was on the online site. The reason I chose this location is because it said online that a 12pm pickup was an option. If it wasn't I would have gone somewhere else. It's extremely inconvenient to have the pickup time changed less than five hours before the time I requested and the fact i was notified at 7 in the morning by text when I was asleep is a poor way to do business.

Nicholas H. 
Rating:
5.0

Excellent

Raul R. 
Rating:
1.0

Very rude and bad customer service

franisco C. 
Rating:
5.0

The truck was clean but the breaks are starting to go out and need to be replaced.

jacqueline W. 
Rating:
3.0

Transaction took hour and return process took 45 minutes.its waste of time

sukhdev S. 
Rating:
3.0

Do not wait until the day before date of pick up truck is not available at scheduled location. I highly doubt I will use Uhaul again because this happened to me.

PERRY L. 
Rating:
2.0

The clerk who rented the truck on Saturday May 1 was inexperienced and lacked knowledge to perform efficient rental.. The manager apologized on return of the truck and explained this clerk was new. They should not offer service if they are not trained. The manager reduced the gas charges and offered free dolly rental, but it was not what we needed. We needed efficient service.

EILEEN M. 
Rating:
5.0

They were great

DONALD C. 
Rating:
3.0

Customer did not leave a comment.

Michaela H. 
Rating:
1.0

I spent 30-45 minutes both picking up and returning the equipment. Also, they told me it would be a $60 hold on my car, which ended up being $100. Then they couldn't figure out how to refund me so they told me I could go home and I'd get my refund and email confirmation, which never came. My total was much less than $100 and I've still not gotten my refund! This is ridiculous .

Samantha R. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Thanks greatly appreciated

Joe M. 
Rating:
5.0

Customer did not leave a comment.

tiana M. 
Rating:
2.0

Customer did not leave a comment.

Reina A. 
Rating:
1.0

Customer did not leave a comment.

Grace D. 
Rating:
1.0

Computer was down and wasn't able to return truck while I was in the store

Jason B. 
Rating:
2.0

Only one person working in a liquor store. Would stop to wait on customers before checking me out which took a long time. He was not familiar with the checkout procedure and I had to call U-Haul to explain to him how to close out my transaction.

Robert W. 
Rating:
2.0

I don't know why I was sent to Fairfield; I was trying to rent a truck in Vallejo. Also I overfilled the gas, should have returned it at 1/4 level, but ended up at 1/2 level. There should be some credit for this! Thank you.

Elmer C. 
Rating:
2.0

Customer did not leave a comment.

ADRIENNE C. 
Rating:
5.0

Very nice talk,the guys very helpful. Very good service ????

MARTINEZ D. 
Rating:
5.0

Very good service. Easy to work with and extremely nice employees. Highly reccomend you come here

ronnie A. 
Rating:
5.0

Very nice person mr Paul good service.frendely talk.i love to come hear again jolly king .

dorrough R. 
Rating:
5.0

Excellent job,nice talk Paul really helpful guy I recommend my family n friends to go there.

sevilla C. 
Rating:
5.0

Best service ever Best experience

Charandeep U. 
Rating:
5.0

Gurpal is awesome fellow. Appreciate service. 10 stars. Cheers.

Bekzhan B. 
Rating:
5.0

The service was really good and fast at Jolly King. The workers were kind and I would definitely recommend friends to come here.

GURPAL S. 
Rating:
5.0

Excellent experience. Would recommend again! Thanks paul!

Deanna F. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth G. 
Rating:
5.0

Customer did not leave a comment.

trinette M. 
Rating:
1.0

The man who ran it had me put in all the information, didn't give my a key to the padlock on the back, when I returned he blamed me for not giving him enough time when my husband stayed and made a purchase 15 min after the keys to the ignition were in my hand. To make matter worse once I was leaving he grabbed my left fore arm which has been in recovery for second and first degree burns. At that point I went to my car where he began banging on my driver side window while my friend was on the phone with a representative of Uhaul. My friend handled the man outside my vehicle. It wasted an hour and a half . Then come to find out that the gas gage wasn't working properly after putting 45 in without having the needle register.

tAMILEE E. 
Rating:
5.0

Lovey, great guy wonderful experience the best uhaul !

Gregory F. 
Rating:
5.0

It was nice and helpful, lovey , I'm definitely coming back a rent the trucks,, they got my business for long time ,, thanks and I hope see them again,,

RAUL R. 
Rating:
1.0

I got the truck on empty. Somebody has been living in the back of the truck. We found trash , pizza box and bunch of dirty clothes in back. The truck smelled like cigarettes. The place I originally ordered the truck from changed the time. After I turned the truck in I get a charge of 122 dollars for not refueling when I put more fuel then I received it. Worst rental I ever had. I am ex military and moved a lot. I will not come recommend service from this company at all. Stay away from uhaul.

NICOLAS G. 
Rating:
1.0

Dangerous location. Creepy staff and dangerous entrance /exit to were trailer was kept.

Brian M. 
Rating:
1.0

No happy at all I ack for a 20 foot they gave me a 15 Ft at the same price as a 20. I had no choice but to pay the he same price not happy at all

Joseph L. 
Rating:
1.0

the person did not know what he was doing..too way too long to check in... the check engine light was on for almost the whole trip...we added 1.5 quarts of oil prior to starting, and windshield fluid also

JOANN K. 
Rating:
3.0

I told the guy at the register that I was here to pick up the U-Haul and his response was rudely “I don't know what your talking about” then I found another worker who helped me. He then pushed for me to get insurance which I did not want, he was treating me like I was going to take the U-Haul for a joy ride as he emphasized how important It was that I was safe with the vehicle. I don't need a lecture from the guy I'm picking up the keys from. Thanks.

Kyle D. 
Rating:
5.0

Customer did not leave a comment.

Donald T. 
Rating:
5.0

Customer did not leave a comment.

Kelly G. 
Rating:
3.0

Agent deliberately added on safe move fees knowing that it was not on the reservation. And when I called into customer service I waited for over 35 min for someone to answer the phone. Terrible service.

Dee S. 
Rating:
5.0

Not much to improve, the agent even came in early so I could get on the road sooner!

Mike S. 
Rating:
5.0

To tell Aaron that when he makes a promise you should keep it to the customer. And because Aaron told me I may pick up the truck early at no charge, that cost me $54 extra. A very unprofessional thing to do. I am getting a copy of the transcript of our conversation and will be disputing the charge.

Richard B. 
Rating:
3.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Lovey helped us out with excellent costumer service

Jose V. 
Rating:
5.0

Customer did not leave a comment.

Kathleen S. 
Rating:
5.0

The attendant was so professional and courteous. I have nothing but positive things about this facility

Maranda K. 
Rating:
5.0

Customer did not leave a comment.

Taylor M. 
Rating:
5.0

Lovey is excellent, Great.

Humberto D H. 
Rating:
5.0

Lovey was a friendly and was easy to talk too.

RICHARD J. 
Rating:
5.0

Customer did not leave a comment.

ALBERT E R. 
Rating:
5.0

The only thing you can do to improve the experience for the next customer is to refer them to Lovey at Johnny king Liquor & Food. He was pleasant, professional, and genuinely concerned. I picked up a small truck from his location after having a very difficult time finding the size truck I needed. Moving itself can be hard and stressful at times. And I moved my apartment from pittsburg, to a storage in concord then to my final destination in Jackson ca. Almost 2 hours from his location. There was a minor misunderstanding with my truck rental because I originally wanted to do a one way. Got a special for bringing it back to his location but still more issues on my end with the time the rental was actually returned. I kept in touch with Lovey and everything I asked him about concerning my rental he willingly gave me any and all information I needed. I asked about gas, mileage (I did 411 in one day of moving), and other things that he was extremely helpful with. I believe my truck was a newer one, very clean inside and out as well as the store. Helpful, friendly, and it was genuine. Great experience while dealing with a hectic move. I wish I could give 10 stars! Thank you Lovey and Staff.

Brandalyn H. 
Rating:
5.0

Customer did not leave a comment.

darrelldean B. 
Rating:
5.0

lovey is just great. I will recommend this to all my friends. thanks

Joel D. 
Rating:
3.0

Cleaner vehicle, main issue was that I requested Napa as the pickup location and I got Fairfield. I was alerted via email but I assumed it was confirming under my requested location, not giving me a new one.

Katie C. 
Rating:
2.0

We were assisted by Lovey. He saved the day for us. We had previously reserved a moving truck with Budget. But the totally screwed up our reservation and would not honor it. We were left with no truck. Just by chance I saw that this location rented moving trucks. So I went in. Although the location is in a bit of sketchy neighborhood, the people were great. Lovey was so helpful and caring. He assisted us with a truck immediately! We are so grateful to him. We are def a client of their store for life.

MICHAEL P S. 
Rating:
5.0

They were the absolute best in customer care.

Ferris O. 
Rating:
3.0

We had to wait about 30 minutes for pick up because there was only one man there and he had to man the cash register at the same time. Then at pick up it took another 30 minutes because the bill came out wrong. There was no line for u haul, it just took a while.

Amanda W. 
Rating:
5.0

Friendly no hassles, thank you. A clear difference in training at this location versus the pick up.

Lynnette W. 
Rating:
5.0

Customer did not leave a comment.

Charmaine S. 
Rating:
5.0

easy, right of highway, seen right away

Daniel F. 
Rating:
4.0

Customer did not leave a comment.

Saylor S. 
Rating:
5.0

Customer did not leave a comment.

Enrique G. 
Rating:
3.0

Customer did not leave a comment.

STEVE E. 
Rating:
5.0

The service was excellent and the staff were friendly. I recommend this U-Haul store to everyone.

DAMIANMAGANA C. 
Rating:
5.0

The attendant was very helpful

ILKA V V. 
Rating:
3.0

Customer did not leave a comment.

Rochelle C. 
Rating:
5.0

Best in the Town ?? Very Friendly Attentive Take Care of their Customers Highly Recommended

GURPAL S. 
Rating:
5.0

Service was good. At least 15 minutes processing time before I drove the U-Haul truck.

Gregory A. 
Rating:
3.0

Customer did not leave a comment.

Nickolas H. 
Rating:
5.0

The customer service was excellent!

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Shimeka F. 
Rating:
1.0

On May 13, 2017, at approximately 0800 hours, my family and I unfortunately arrived at the Jolly King Liquor and Food U-Haul location. I had contacted this location telephonically the previous day to confirm the reservation, and was disconnected from the employee three different times. The employee kept hanging up on me. So right away I was skeptical of this particular location. Upon arriving at Jolly King Liquor and Food, we contacted an employee who appeared disheveled, and unaware of our reservation for a 15 foot U-Haul truck. It took him an excessive amount of time to even figure out we had a reservation. We provided him with receipts which were printed from our home computer, however the employee did not seem to care. I proceeded to ask the employee if the U-Haul came with furniture pads (we paid for furniture pads, and showed proof of payment). The employee related to us after several minutes that the furniture pads were not in the U-Haul, because he did not have any in that particular U-Haul. Since we were already running late, because this had taken much longer than it needed to; I offered to pay again for furniture pads. The employee related he did not have any furniture pads to rent. At approximately 0830 hours we finally received the key to the U-Haul. After finding the U-Haul in the parking lot, we discovered a lock on the back door of the U-Haul. We entered the store again to ask the employee to open the door with a key. After several minutes of looking, the employee could not find a key to the lock. The employee brought a hammer out to the location of the U-Haul, and began striking the lock in an attempt to break the lock. The employee was unsuccessful. At that time, we contacted the scheduling manager for U-Haul, and he related that we could not get another truck because that particular truck was "dispatched" to us. I then went to tell the employee this information, and noticed there was damage to the handle where the employee was striking the lock with a hammer. I informed the employee that we are leaving and we will find a way to get the lock off the back door. I also informed the employee that we will not be held reliable for any damage caused by him striking the lock, and back door with the hammer. We proceeded to drive the U-Haul across the street to the O'reilly Auto Parts, who graciously took the lock off by using a pair of bolt cutters. We paid them for their services. This whole situation caused us grief, and frustration. I highly recommend no one use this location.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Cathy B. 
Rating:
1.0

get your locations to interact with customers

Amir V. 
Rating:
3.0

Customer did not leave a comment.

Victoria G. 
Rating:
3.0

Customer did not leave a comment.

DAVID C. 
Rating:
3.0

Kind of a dodgy part of town, be careful.

Morgan M. 
Rating:
5.0

Customer did not leave a comment.

AHMED W. 
Rating:
5.0

Customer did not leave a comment.

Alex K. 
Rating:
5.0

Customer did not leave a comment.

ERICA V. 
Rating:
5.0

Customer did not leave a comment.

GERGIO G. 
Rating:
5.0

Excellent customer service, fast and friendly

JASMINE S. 
Rating:
3.0

Customer did not leave a comment.

TYISHA M. 
No reviews have been submitted for this location.

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