Customer Reviews for Jonesboro U Storage
(U-Haul Neighborhood Dealer)

259 reviews

1020 Neil Dr   Jonesboro, AR 72401

(870) 932-2598

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(870) 932-2598

1020 Neil Dr
Jonesboro, AR 72401

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing at all. Staff worked with us. Great experience. I would highly recommend this uhaul rental group to anyone in the US Great bunch of folks.

kenny V. 
Rating:
5.0

Customer did not leave a comment.

Elaine R. 
Rating:
1.0

Stop charging so much they said we would get money back on our card if we had it returned by or before 3 and we would receive money back on our card but nothing came back to us instead they wanted more money I don't understand it

NICHOLAS G. 
Rating:
4.0

Customer did not leave a comment.

Blake B. 
Rating:
5.0

Customer did not leave a comment.

LLoyd B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

I had a great experience as a first time uhaul user. Made the move alot easier! Great customer service as well. Would definitely recommend to anyone needing to move.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Candace S. 
Rating:
5.0

Customer did not leave a comment.

Joseph N. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

Kellye B. 
Rating:
5.0

Customer did not leave a comment.

Joel W. 
Rating:
3.0

Customer did not leave a comment.

Kenneth V. 
Rating:
5.0

Nothing.

STACY G. 
Rating:
5.0

Customer did not leave a comment.

Brandon T. 
Rating:
5.0

Very good service. Highly recommend.

RICKEY R. 
Rating:
3.0

Customer did not leave a comment.

Sarah I. 
Rating:
3.0

I can't get a hold of customer service and the online app is saying I don't have a rental out. So I can't give the keys back because it's after hours

Gary R. 
Rating:
5.0

Customer did not leave a comment.

Nathan L. 
Rating:
5.0

The associates (both young females) were very knowledgeable and super friendly. Thank you for such great service.

Ronda W. 
Rating:
5.0

Customer did not leave a comment.

JODY S. 
Rating:
5.0

Give Brittney a raise!! She was such a sweetheart!! She is a very hard worker and she helped me get all loaded up!

Hurley D. 
Rating:
4.0

Customer did not leave a comment.

Raymond T. 
Rating:
4.0

The roof on my truck leaked and soaked several pieces of my furniture. You could see where the roof had been repaired with silicone, but it still was leaking.

Jay M. 
Rating:
5.0

Customer did not leave a comment.

roger C. 
Rating:
5.0

Customer did not leave a comment.

TERESA O. 
Rating:
5.0

Customer did not leave a comment.

Thad S. 
Rating:
5.0

Everyone was helpful and courteous.

MARIA M. 
Rating:
5.0

She was awesome!! Great customer service

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

The girl that helped me at the uhaul store was amazing very personable and sweet.

Paige C. 
Rating:
5.0

Customer did not leave a comment.

CARLOS S. 
Rating:
5.0

Pricing was a little high but other than that customer service was good. Also the employee working that day was absolutely fantastic. Very sweet and helpful. You should give her a raise!

DEVIN G. 
Rating:
5.0

Truck leaked excessively causing early return (without a refund of any money or apology) in Russellville.

TRAVIS C. 
Rating:
5.0

Great place very nice people to do business with

MICHAEL W. 
Rating:
5.0

The outside of trailer was a bit dirty. The ladies who work inside are awesome.

MARK V. 
Rating:
3.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Customer did not leave a comment.

Torrey A. 
Rating:
3.0

They charged me $2500 for a $250 one way rental. I had to get Tony from Paragould to fix the problem

JOSEPH I. 
Rating:
5.0

Brandi was super

PRESTON S. 
Rating:
3.0

Customer did not leave a comment.

NOAL D. 
Rating:
5.0

Not at all the fault of this location, but your app needs a lot of work. I tried taking the photo of the miles and fuel level over 20 times and the app failed to accept the photo each time. This is an unacceptable inconvenience and needs to be looked at by your technology team.

Michael P. 
Rating:
4.0

So the stupid dolly came lose after I put gas in and was heading to return. I feel like an idiot for not using the dolly since I'm stuck paying $7 for a broken piece of plastic

VERLON J. 
Rating:
5.0

It wasnt there fault but we reserved to pickup in Walnut Ridge Ar at 8:30. Friday morning. We got there and they had no trucks. We were sent to the Jonesboro location had to be there at 9:30. It messed our schedule up. No one called us and we made a unnecessary trip.

RICKEY W. 
Rating:
5.0

I was scheduled to pick up a truck in a different location. I received a call the day before that our truck was to be picked up 90 mile away, 70 further than what was original quoted, the person I spoke with told me they would call around and see what they could find and call me back. After not hearing from anyone for several hours, I called back and spoke with 2 people to get a truck 40 mile away. we have rented a truck 3 times this year and have used uhaul twice this year, both times I have had issues with where the truck was to be picked up at. The other rental was a Penske 20' box, it was an upgrade since they didn't have the smaller truck at the location we rented from. My Experience with using Uhaul has not been one that I would recommend to anyone who is looking to rent at moving truck.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
1.0

Need to improve your online service you offer but does not work

MARIA D. 
Rating:
5.0

Customer did not leave a comment.

GLENDA R. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN D. 
Rating:
5.0

Great friendly service

JERRY T. 
Rating:
5.0

The whole experience was a good one.

WAYNE R. 
Rating:
4.0

Rep. Was very friendly and willing to help me back out the truck.

ANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN J. 
Rating:
5.0

Customer did not leave a comment.

DYLON D. 
Rating:
5.0

N/A

BEN S. 
Rating:
1.0

Make sure your customers are aware of what they're signing up for. I hate using this service.

GABRIEL C. 
Rating:
5.0

Customer did not leave a comment.

STACY G. 
Rating:
5.0

Bianca and Brittany are awesome! Answered all of my questions and made sure I had everything I needed to move.

PORCHIA R. 
Rating:
1.0

Allow them to keep the the truck overnight when they have paid you $100.00 for the truck instead of making them bring it back in the same afternoon, and not be rude to the customer.

TINA W. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

Customer did not leave a comment.

DANIEL DEAN H. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

LONNIE C. 
Rating:
5.0

Customer did not leave a comment.

ALISA G. 
Rating:
4.0

Everything perfect.

HENRY H. 
Rating:
5.0

Very friendly and professional!

BEN S. 
Rating:
5.0

Customer did not leave a comment.

Jerry L. 
Rating:
4.0

The facility was nice but the location is in a kind of scary area of town. The drop off was fine. The staff at both pick-up and drop-off were just great! Very helpful and engaged.

TERRI H. 
Rating:
3.0

Was told I had to have truck back by 11 am... Even though I had it booked for a 24 hour rental... Even showed them my confirmation email saying I didn't have to return until 4 pm... I was moving my entire family... This put us in real bind... This needs to be addressed... I picked up my truck at 5:15pm... Then had to return it by 11am the next morning... Had 6 hours cut off what I paid for... This is not good business... I will rent somewhere else next time...

John I. 
Rating:
5.0

Customer did not leave a comment.

HOANG GIANG T. 
Rating:
5.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Customer did not leave a comment.

BRIAN Y. 
Rating:
5.0

Everything was good, the service was outstanding.

Donna P. 
Rating:
5.0

Customer did not leave a comment.

BRENDA H. 
Rating:
4.0

Customer did not leave a comment.

RICKY M. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY S. 
Rating:
5.0

Bianca was great to work with and runs things very professional. I would rent from this location simply because of her!

JOHN H. 
Rating:
5.0

Nothing that I can of. The employees were really friendly & helped us out in every way.

Joshua E. 
Rating:
5.0

Customer did not leave a comment.

Jeffery M. 
Rating:
3.0

Staff check in was great. Bianca got us taken care of. We ended up needing a second trailer. I called and it was ready when I arrived back.

JOHN M. 
Rating:
5.0

Bianca was helpful and thorough.

JONATHAN M. 
Rating:
5.0

Brittany was very professional and provided excellent service.

CLAYTON M. 
Rating:
3.0

I requested a tow dolly but they did not have one. I was then sent to another location who also did not have a tow dolly. I was happy to be upgraded but I could of got an auto transport at the 1st location. The truck was also not swept and had a lot of Styrofoam debris.

Alexander J. 
Rating:
5.0

Customer did not leave a comment.

Antoinette F. 
Rating:
2.0

Customer did not leave a comment.

BAILEY W. 
Rating:
5.0

Customer did not leave a comment.

GILBERT O. 
Rating:
2.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Everything was perfect

MONEISHA P. 
Rating:
5.0

Nothing everything was fine

SUEZANNE B. 
Rating:
5.0

Bianca was very helpful and made my experience quite pleasant.

JON W. 
Rating:
5.0

We had a flat in the same town we picked up in on the next day. 1st we were told it would be 90 minutes, then 60 minutes, then it started back over at 90 minutes. My husband sat waiting 4 1/2 hours for someone that was in a town 45 minutes from him to come fix the flat. It was ridiculous!!!

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN H. 
Rating:
5.0

Customer did not leave a comment.

CLAY H. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Make sure that Ms. Brittney's in charge of the situation. She excellent in customer services and their needs! Thanks

WOODROW W. 
Rating:
5.0

Ensure oil changes are done, and replace dry rotted old tires, last customer that had it also smoked heavy in the truck as well

Chris O. 
Rating:
1.0

Poor customer service. I did not run a U-Haul today, nor did I win one three months ago yeah I received an email receipt both times. My email address and phone number listed with someone else is completely different first and last name as well as address their account number with U-Haul and their card number. I called customer service and asked to be removed from their database and got nowhere with the local office however this is not at all confidential and I do believe customers would have a problem knowing their personal information is being shared to whoever

H H. 
No reviews have been submitted for this location.

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