You need to have proper maintained done. Expecially if you know of a part failure reported. Pryor to renting it again. We rented a car dollie. Was going from Jonesboro to Pine bluff. We was told we had to bring it back to the same location in jonesboro within 24 hrs. Could not do a one way haul and turn it into a u haul dealer in Pine bluff. Did not make it to our destination. The brakes on the trailer locked up on the freeway. It perked so hard when it did. It caused our locked hitch pin to snap all the way in half. We had to pull over immediately. Which put us on top of a over pass. Very dangerous location. To have to be outside the truck doing repairs. I had to walk a half a mile to a truck accessory store to purchase another hitch pin. After doing so. We took off on the freeway again. To only get less than a quarter a mile. Before the breaks on the dollie locked up again. Causing the tire on the dollie to catch fire and smoke. We was able to get the fire out thank god. So we called the u haul place in Jonesboro where we rented the dollie. Explained what happened. To be told by the same gentlemen that reserved the dollie for us. When we first called to check on one. That they was aware of the breaks locking up. Because others that has rented it had the same issue. Then said we would have to get on line and put in u haul.com. it will ask a couple of questions. Then it will connect you to road side assistance. I explained we are not in a very safe location we are now pulled over on a off ramp to Interstate 440. Could they not call and have someone reach out to us. He stated no. You have to go on line. After several attempts but to no avail. It would not except the code u haul sent to put in. I googled the u haul Corp #. Then called it to finally get help. We had to sit altogether with both break downs over w hrs. Wrecker came and towed the car behind the flat bed wrecker. And put the default dollie on the flat bed its self. It should only been a round trip of 8 hrs. But ended up being 12 hrs before we made it home. I called the place we rented it the next day. Its on Neil st in jonesboro a u haul dealer there. To see if they are going to compensate us with a parcheal refund or full refund for our trouble. Explained what the man said about know it locked up when they rented it to us. The manager at that location said there is no man there that answers the phone. I told her yes there is he reserved it the first call for us. The second call he answered of ours was to state what he did and turned us on to connecting road side assist on the internet. She still insisted no man answered our call. I did not get his name or I could have proved someone there by this name did. So I took names from that point on to get this resolved. She claimed there was nothing in her computer showing we had any road side assistance. So again I had to call u hauls main Corp. They found it in the computer with no trouble. They was nice. Took our complaint and request for a refund and submitted it for us. We are waiting to hear back from them. Not saying NOT to ever use U haul. But I am saying if you are in jonesboro and finding yourself needing a u haul dealer. DONT GO TO THE ONE ON NEIL ST.
David R
Customer Reviews for Jonesboro U Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick easy in and out equipment was good clean lady there was very nice and knew her job thank you
Tim wThe lady that took care of me was friendly but she told me I could bring the U-Haul back and it didn't matter what time because it was closed and she wouldn't be able to do any paperwork on the cargo van that I rented but the next day I found out that I was charged $227 because I went over my miles a little bit and a late charge for dropping the cargo van off so yeah I'm not going to that location anymore and I am not going to use U-Haul anymore I will rent a freaking pickup truck or I'll buy one and I'll make sure that I tweet this on every social media Facebook tick tock U-Haul will go downhill a lot or maybe not a lot but at least like a poke in the eye
Pamela CGet a more cheerful employee to meet the public. I returned the truck and I handed her the keys. I stood there waiting for her to check out the mileage like the U-Haul place. She said, “now what? I have 7 other things to do. I told her I would be waiting in the silver Ford 250. I would be happy to sit and wait to hear the mileage. She went back in the office and within 5 minutes she walked sternly to the truck. She checked the mileage and came over to our truck. She stated that there would be a charge around $220. I inquired about the half of tank of gas that we had left in it. Because we only had to come back with a quarter of a tank when we left. She replied, “That’s your problem! Now anything else that you so desperately need?” She was very rude and inconsiderate to us. I wouldn’t have her talking to customers.
Debby PFront desk worker was so helpful, so friendly. Very knowledgeable and explained things clearly. Would recommend.
jimmy pThe girls that work at this location are great! This was my first time renting a Uhaul and they were very helpful.
Kelly GImprove how you treated me! U haul showed no concern for me, now you want me to comment on how you might treat your next customer? That question is almost funny.
DANIEL PLady cleaning trucks was very nice!
Samuel RChecking out with uhauls link did not work and so we were initially overcharged for our rental. Once we got it figured out, it was fine. My rating above isn’t really a reflection of the women working there. It’s of uhauls system and app.
Kyle WFriendly and down to Earth. Above and beyond! These ladies made this portion of a painful move a breeze. Thanks!
FARAH CMy equipment wasn’t in there. Had to waste time getting it. Almost $200 for 4 hours is ridiculous
Stephanie BI had a great, seamless pick up! Staff was extremely friendly and helpful! Thank you so much!
CINDY SEverything was GREAT!
Brenda CThe ladies working were very nice and very helpful
William RImprove communications and timely availability of equipment!
Bobby Rbest one i ever used
Virginia HTo ladies that helped me was wonderful 😊
ASHLEY DPositive experience with this location. service was friendly and prompt. I was in and out without delay. I'd return to them for future needs.
Aaron CExcellent service. Very helpful.
ROBERT BNothing
JESSE DGreat location with amazing people! Keep up the good work!
NEAL KThe BEST customer service EVER!!!!!
DIANE ACustomer service was great
CAROLYN KNo issues on drop off.
Scott SLady is rude as can be.
BLAKE HExcellent 800 # experience then great customer service once I did pick up! Drop off was a dream at our local village u-Haul.
CORRINNE LThe shortest route for for U-Haul truck travel is not necessarily the safest route for travel. Certain routes that have highway lanes which are wider and/or an additional shoulder allow for fewer incidents of damage to a truck. Please consider allowing a few more miles travel to destination and truck drop-off before charging extra.
GAYLON OBianca and Jessica were amazing!! Great customer service. Would definitely recommend to anyone who is moving.
Cedric JI really appreciate how friendly and helpful the staff was. I will absolutely use this location again!
Angela WCall the customer back when asked and promised. And to make things right when I called and tried to seek help before it got worst. Literally the worst experience I've ever had with U-Haul dealer should have went to my normal on red wolf and I'm asking to make things right have video footage and pictures and nobody literally are zero help or trying to make things right and it's not like I'm asking for stuff to be free I'll pay I just don't think I should the whole amount and I would not recommend this place to anyone the smoothed part of the transaction was getting it in check in an was helpful after that yea I tried reaching out or seeing of swapping when immediately the gas went from 1/4 tank to almost E in 3 miles and was hesitate to get gas if something wasn't communicate and got not call back and the same guy in call center ensuring me Jessica would call back and never did before 4pm.
Arlita JShe was amazing. Super helpful and friendly.
STEVE OThese people helped me get the information needed to prosecute the guy that pocketed my money.
steven pThank you for telling us what was wrong with the truck. The Jonesboro service helper was helpful, friendly and attentive. My dad was only in the truck for 10 minutes and he thought the truck was going to break down.
JOHN MVery friendly atmosphere.
Betty KDropped off after hours so can’t answer these
Jermery MI highly recommend doing business with the UHaul dealership located at 1020 Neil Drive in Jonesboro, Arkansas. Stay away from the UHaul dealership on Red Wolf Drive. I was treated as if I was important by the lady at the UHaul on Neil Drive. I had been to the Red Wolf UHaul twice before and waited 30 to 45 minutes each time and no one even acknowledged me even being in the building. I walked out both times. Very poor customer service.
JOE DThis location has the best customer service !!! I would recommend them every time.
Angel BBianca was excellent in make me feel as a respected customer.
John MBianca was so friendly and was such a big help. I would definitely send anyone I know there. Her Customer service was A-1. If you want a great experience, this is the place !
Angel BGreat experience both picking up and returning.
MICHAEL GThe young Lady at the desk was very well knowledged on the equipment and she made my experience painless and very comfortable.
JASON HReserved a 15 ft truck and they called and gave me a 20 ft for the same price because they did not have that. Was pleased at the start of service! However, Had a dirty truck, cleaned it and spoke with several managers about getting a partial refund, fairly quickly. We thought they would take care of it. Rented the truck for two days, returned it the first day after cleaning and drying it out to move. Used less miles that thought and what not. Still paid around $96, which was not discounted. Will definitely use a different location or service next time.
HEATHER CNothing. To me everything was smooth sailing. In and out within 30 minutes. That's good service.
DOROTHY HGreat service in Jonesboro.
Candi MTo much money I said 48 miles and your employee put 20 and you guys charges me because of it
Dylan SAmazing Service
Shelay JOne brake light out
DAN HStaff was professional and knowledgeable
GERALD GEverything worked well and they were very friendly. Keep up the great work!
John H