Customer Reviews for Jonesboro U Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Jonesboro U Storage

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MARK W. on

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Bianca R. on

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Rick E. on

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They were so very nice and helpful in every way.

Douglas M. on

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Chris S. on

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Cindy J. on

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Gary C. on

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Stephanie G. on

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Wow is all I can say great customer service, staff is friendly and will make sure you have everything you need

Ashley S. on

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Sherrie B. on

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Abril was great! She took care of us in minutes after the UHaul dealer in Jonesboro screwed up our reservation and treated us like trash. I will use this location again and again and highly recommend it to everyone!

Evelyn O. on

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Billy A. on

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The were great. I just don’t like the fact I was charged a whole other day when I didn’t use it a whole other day.

Douglas H. on

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Becky H. on

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Bianca was great. I arrived a few minutes before opening do her computers were still coming up. Her attitude was wonderful Efficient Friendly Super experience

Lisa S. on

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Great guys there. Helpful & professional.

Jessica M. on

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The customer service was excellent. It was the truck that was extremely difficult to drive. The Uhaul truck drove like it was a standard shift with transmission trouble and the brakes were just bad.

MARY B. on

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They were great!

Amos D. on

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Tell the truth

Jalesha S. on

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Steven B. on

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Stephanie G. on

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Nothing everything is perfect

Allan E. on

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Robert B. on

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Bianca was very helpful and courteous.

Barbara V. on

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Mike and the young lady were great. I’m in the process of moving to Jonesboro. I needed a dolly. Mike assisted with putting in my very packed car. I returned it an hour or so later and it was raining. He saw me pull up and came out to get it so I wouldn’t get wet. Fortunately the rain was a drizzle and neither of us got wet. Great customer service from both employees. And it was a pleasure to work with them. I definitely will be recommending them to friends and when all my houses and their contents are moved here if we require rental storage I’d definitely use the Neil rd location.

BECKY M. on

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Shannon H. on

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Equipment failure hitch latch lock did not work properly allowing trailer to come loose from ball while traveling down highway luckily saftey chains worked but electrical extension came loose so was unable reconnect brakes i was able to reattach trailer and limp to closest uhaul dealer to turn in trailer

Brandon K. on

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This rental was a huge hassle which in turn cost me time and money for my art business. My reservation was for a 6x12' enclosed trailer for 7am Friday morning at 1700 redwolf boulevard. When I arrive to pick up my trailer I was informed that all of their 6x12' trailers along with anything of similar size was already reserved and that I would need to go to another location (1020 Neil drive Jonesboro) however that location did not open until 8am. I agree and wait until 8am when that is actually the time I needed to be leaving town. Once I arrive, I am also informed that they do not have any 6x12' trailers. They did have a 5x10' which I agreed to rent. This trailer appears to be a very old trailer and they could not get the lights to work until changing out the wiring harness which took even more time and didn't help that I was already running behind. Once I get the trailer home to load my art, I suppose it had a leak because there was standing water on the inside of the trailer which I had to clean up. This is the first time I've ever written a review of any sort but I felt that this experience could not have been much worse. A phone call or a prompt that the desired trailer wasn't available could have saved me considerable time and money.

EDWARD C. on

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rge manager was rude and uncaring. will never do service with company again.

David L. on

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Brent Z. on

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Great service at the JONESBORO Ustorage. I was initially scheduled to pick up a dolly at the uhaul on red wolf blvd. upon arrival the representative came out with a test light and wanted to test my vehicles electrical. Wanted me to check my fuses as he had no power to acc in RV plug. Pulled the plug and it tested, not the vehicles fuse. Then he checked my tires on my 2014 suburban, said he could not rent to me as my tires seemed abnormally worn. They’re 10 ply tires very hard tires. The guy’s a buffoon. I left immediately and drove to UStorage and rented same dolly and down the road. 1300 miles without issue. Lights worked and tires were fine Stay away from the U Haul on Red Wolf Blvd. I understand that it’s hard to find good employees in tight labor market, but the U Storage facility found one. Can’t say the same for the Red Wolf blvd site my wife’s adding same critique to social media Thanks

David F. on

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The young man at this location was on top of everything.. he was extremely nice and greeted me the second I got out of my vehicle. And was ready to take my trailer. I would certainly recommend him as a person not your company to anyone.

Nathan D. on

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Larry W. on

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Karen S. on

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Justin processed us, and he was very kind and helpful. We'd easily recommend this location to anyone.

Pete P. on

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Pete P. on

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Kristen G. on

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The vehicle did need to be cleaned out a little more. There was dog food in the floor but I just ignored it. Overall very good U-Haul and not run down. We made the trip from Arkansas to California without any problems.

john C. on

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Whitney was fantastic. She went overboard to make sure the experience was great. Also, the check-in location in Springdale was great as well. After our poor experience two weeks prior at the Red Wolf location, we were skeptical, but Whitney assured us she would take care of us. I will steer all business Whitney's way in the future.

Natalie S. on

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Keith K. on

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Just make sure it doesn't take 2 hrs just to get a piece of equipment when its sitting right outside of the building.

Vicky B. on

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Micheal S. on

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The people there were fantastic!

kathy J. on

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Super friendly staff

Gary B. on

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Back of truck was full of dirt.

CHRIS H. on

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Felton B. on

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Virginia K. on

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Donna M. on

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James S. on

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The trailer had a loud squeak that was so embarrassing for my daughter. Not to mention it was very annoying. I feel that I should be compensated in some way for this experience.

james M. on

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I dropped off rental on Sunday when store was closed so cant provide much feedback on this location.

Jerry W. on

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Easy drop off!

Scott W. on

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The girl Whitney I think was very very nice and very helpful.

Al C. on

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Adam O. on

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Kelly N. on

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No need to improve .. The two people I talk to, don't remember there names, but the was so nice.. Me as a customer appreciate that.. Thank yoi

MARY D. on

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Brianna B. on

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Colleen B. on

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Richard U. on

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needed to be cleaned up on the inside was pretty bad had dried blood on the door other than that truck was excellent

Greg W. on

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Provide Wi-Fi at this location to aid in the use of Online Check-In when lack of cell service is present

lynn C. on

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Thank You Whitney for all of your help on Sunday morning and coming in on your day off so I could get the trailer your the best. a great place.

Ben W. on

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well pleased !!!!

letrice H. on

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Keep being considerate

Ryan M. on

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mike S. on

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carrie C. on

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Elizabeth B. on

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Everything was great , convenient and reasonably prices. I would definitly use them again for my moving or storage needs.

THOMAS W. on

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Dru E. on

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Michael F. on

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The guy who checked us out was awesome and very helpful. Went above and beyond to satisfy us.

kenneth T. on

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The attendant did not greet or speak to my son who returned the trailer.

julia G. on

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JOHN S. on

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Thomas S. on

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Called as promised truck and tow dolly ready as promised.

Kelsey C. on

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Thanks to the manager here after I was able to get things done on. I first went to U-Haul on red wolf for help and got not only rude customer services but was lied to and this manager came to my aid thank u . This Will be the only uhaul I use in the future.

Mark W. on

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Sara W. on

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Wanda N. on

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Kathleen L M. on

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Incredibly good experience! VERY helpful and understanding. I overfilled the gas tank by a little and he even gave me a small refund since I gave them some extra gas! Definitely would recommend!

Bradley R. on

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The guy was very nice and friendly and helpful. I would definitely use them again.

Billy C. on

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Curtis S. on

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The gentlemen was extremely nice and informative ??

kimberely R. on

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I had a great experience with this company. They got me checked in within a reasonable time frame as I was in a hurry to move, they were really professional and service was A1. I recommend this place to anyone and they have reasonable prices!

john C. on

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Exceptional Service from THIS U-Haul vendor.

JOHN C. on

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Very friendly and helpful

John C. on

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Very accomodating

Mellissa S. on

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Tracey L. on

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This was an excellent example of customer service with my drop off location. Perhaps, corporate and the call center emoloyees should shadow this storefront and be reminded what true customer service is!

Tim V. on

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cerria P. on

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demita R. on

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Barry and David were very helpful;they did everything they could to make my visit speedy and easy. Barry's customer service skills are great he's one of the best I've seen in helping a customer get everything they need in a long time ! Barry and David makes the u-haul experience one to remember I recommend them to anyone who needs to rent a Uhaul Thanks again fellas

LARRY F. on

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The straps could use some attention, they are safe just hard to get into the binders. I wish I could've moved the jeep to the center of the axles, to a just for better toungh weight.

demita R. on

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The employee that assisted me was very polite and professional. Speedy service and excellent customer service.

cody M. on

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LESTER H. on

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The gentleman at this location was friendly and helpful. He answered my questions and had me on my way in just a few minutes. I will use this U Haul location again.

Auther Y. on

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JAMES A. on

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Barry was awesome!

JAMES A. on

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Barry was exceptional and exceeded my expectations. Very helpful and friendly.

Robert B. on

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The gentleman that helped me, Barry believe was his name..If he's not a manager he should be !! Polite and professional !!!

Marcus L. on

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Nothing because I got greeted with a big smile and handshake...im pretty sure they treat eveybody the same way..