Customer Reviews for Jonesboro U Storage
(U-Haul Neighborhood Dealer)

157 reviews

1020 Neil Dr   Jonesboro, AR 72401

(870) 932-2598

Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(870) 932-2598

1020 Neil Dr
Jonesboro, AR 72401

Services at this Location:

Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Bianca or Brittany (not sure which one, I missed her name, tall brunette) was excellent. She was doing a great job of handling several phone calls and a myself and two other customers well. She was fast, friendly and knowledgeable. Just what I expect from customer service. I can't think of a single thing to do better except I needed a pipe wrench, to flip the ball on my hitch, and everything thing else was available. So I bought a hitch that was oriented the correct way for my truck. Again owas given good service to see if it would work prior to buying. So very happy overall.

Brian H. 
Rating:
5.0

Courteous and helpful always

MARK W. 
Rating:
5.0

Customer did not leave a comment.

Markell M. 
Rating:
4.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Excellent experience!!

CARRIE D. 
Rating:
5.0

Bianca was so nice and helpful. A+!!

Kandace K. 
Rating:
1.0

The van had zero gas in it and I ran out in a busy inter before I could make it to a gas station.

KRISTINA S. 
Rating:
5.0

Bianca was wonderful! Very helpful and knowledgeable!!!

DONALD A. 
Rating:
5.0

they are wonderful people

Wanda E. 
Rating:
3.0

The storage area of the truck I received was dirty. There was dirty/dried mud in the box of the truck.

Candace C. 
Rating:
5.0

THE CLOSING LATCH ON THE TRAILER WAS DIFFICULT TO OPERATE. WE HAD TO PUT WD 40 ON IT. IT KIND OF HAD A TRICK TO GET IT IN THE RIGHT POSITION TO

Tony R. 
Rating:
5.0

Customer did not leave a comment.

Wendy C. 
Rating:
5.0

The car hauler trailer had a bad tire on it.So had to drive 30mile an hour.It was raining when we picked it up,so didn't notice it Girl was super nice.Butvuhaul dealer in Newport Ar is a Bitch will tell everyone to not rent there

Curtis T. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Excellent service!!

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

Rasheda H. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Nothing! Everything was well done!

Alex T. 
Rating:
5.0

Brittany was very nice and informative.

Benito L. 
Rating:
5.0

Bianca is the best!

JAMES H. 
Rating:
3.0

The customer service was good. However, maintenance was being done at this location and we spent most of our time with no lights. Also, concerned with the agent using her personal cell phone to take photos of drivers license. Are these images now on her phone? A good scanner take take these images and upload them to a computer.

Steve B. 
Rating:
5.0

Great service, very easy to deal with!

stanley V. 
Rating:
5.0

1-800- xxxx Customer service wait time for agent assistance is too long.

STEPHEN L. 
Rating:
4.0

Customer did not leave a comment.

Kelly K. 
Rating:
5.0

Customer did not leave a comment.

Tameka J. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN H. 
Rating:
5.0

Such a fast and easy experience what a great service, the woman was super attentive, offer insurance for extra security. Thank you 😊

Pereira Dos Sant V. 
Rating:
3.0

Customer did not leave a comment.

JUANITA M. 
Rating:
5.0

I rented a trailer in Wynne and the young guy hooked the trailer up to my truck, and a mile up the road the trailer cane off. To make a long store short, I went to Jonesboro got the same trailer and a young lady name Brittany was very knowledgeable of what she was doing and hooked the trailer up with no problems. Thank you Brittany.

CHRISTY S. 
Rating:
5.0

Customer did not leave a comment.

LINGLIN L. 
Rating:
5.0

This place was great!! Bianca and Brittney were super friendly and very helpful!! Much more that U-Haul on Redwolf Blvd. Steve was awful over there.

Stephen W. 
Rating:
5.0

NOTHING!

ANTWAN W. 
Rating:
5.0

Service was very good. Friendly and helpful getting the trailer picked up and a convenient easy way to return the trailer as well. Will use again if I need to move anything.

DOUGLAS P. 
Rating:
5.0

You guys are great just keep doing what you do.

Bobby J. 
Rating:
5.0

Customer did not leave a comment.

Grover P. 
Rating:
5.0

Customer did not leave a comment.

Grover P. 
Rating:
5.0

Brittany Williams extended herself beyond what i believe most would do in this day in age to resolve my problem in a quick, cordial and professional manner. My drop-off location was not open and the security fencing around that facility prevented my client drop-off / check-in. I found the location Brittany worked, called and asked if i could drop of my trailer with her. She said she couldn't pull it up and suggested i self drop-off / check-in. When i explained i could get on site to self drop-off / check-in. She said she would see and call me back. Before i could finish a breakfast sandwich i had with me, she had made her call and called me back. On a day that wasn't looking promising, she spent extra effort to provide assistance that i was in desperate need of.... Thank you Brittany...Howard

Charles M. 
Rating:
5.0

The people were super nice and helpful but my account had several pending charging from uhaul that they told me nothing about

Kendra C. 
Rating:
5.0

Customer did not leave a comment.

Kyle H. 
Rating:
5.0

Customer did not leave a comment.

Bianca R. 
Rating:
5.0

Customer did not leave a comment.

Mariah B. 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
3.0

Due to system errors I was charged twice from your company at this location. While in the store customer service was called. I was informed that only one charge had gone through, but my bank statement and the bank itself said differently. At any other point in my life this wouldn't be a big deal so, I would wait for the charge to fall off. However, we're in a global pandemic, I'm moving to a different state, and the money taken at the moment was from my very last paycheck due to me being on unpaid furlough. I moved on hope and prayer with no additional finances due to your system error. I'm sure this doesn't happen often, but it was a major inconvenience at this time.

McKendreah B. 
Rating:
5.0

Customer did not leave a comment.

Todd T. 
Rating:
3.0

Customer did not leave a comment.

jay T. 
Rating:
5.0

Customer did not leave a comment.

Randall S. 
Rating:
4.0

Just double check customer's information is correct. My address was my old one, my truck was description was incorrect. Overall excellent.

Gregory S. 
Rating:
5.0

They have excellent customer service!

LeeAnn G. 
Rating:
5.0

The whole process was so easy and Bianca was a sweet heart and very helpful.

Carla M. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Everything was perfect. Quick and easy pickup and drop off.

Chad C. 
Rating:
5.0

Everything was great n Bianca was awesome

Moneisha P. 
Rating:
5.0

Customer did not leave a comment.

ben W. 
Rating:
3.0

Customer did not leave a comment.

Tamara B. 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Customer did not leave a comment.

Bianca R. 
Rating:
5.0

They were so very nice and helpful in every way.

Rick E. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
4.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Cindy J. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Wow is all I can say great customer service, staff is friendly and will make sure you have everything you need

Stephanie G. 
Rating:
5.0

Customer did not leave a comment.

Ashley S. 
Rating:
5.0

Abril was great! She took care of us in minutes after the UHaul dealer in Jonesboro screwed up our reservation and treated us like trash. I will use this location again and again and highly recommend it to everyone!

Sherrie B. 
Rating:
5.0

Customer did not leave a comment.

Evelyn O. 
Rating:
4.0

The were great. I just don't like the fact I was charged a whole other day when I didn't use it a whole other day.

Billy A. 
Rating:
5.0

Customer did not leave a comment.

Douglas H. 
Rating:
5.0

Bianca was great. I arrived a few minutes before opening do her computers were still coming up. Her attitude was wonderful Efficient Friendly Super experience

Becky H. 
Rating:
5.0

Great guys there. Helpful & professional.

Lisa S. 
Rating:
5.0

The customer service was excellent. It was the truck that was extremely difficult to drive. The Uhaul truck drove like it was a standard shift with transmission trouble and the brakes were just bad.

Jessica M. 
Rating:
5.0

They were great!

MARY B. 
Rating:
1.0

Tell the truth

Amos D. 
Rating:
5.0

Customer did not leave a comment.

Jalesha S. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Nothing everything is perfect

Stephanie G. 
Rating:
5.0

Customer did not leave a comment.

Allan E. 
Rating:
5.0

Bianca was very helpful and courteous.

Robert B. 
Rating:
5.0

Mike and the young lady were great. I'm in the process of moving to Jonesboro. I needed a dolly. Mike assisted with putting in my very packed car. I returned it an hour or so later and it was raining. He saw me pull up and came out to get it so I wouldn't get wet. Fortunately the rain was a drizzle and neither of us got wet. Great customer service from both employees. And it was a pleasure to work with them. I definitely will be recommending them to friends and when all my houses and their contents are moved here if we require rental storage I'd definitely use the Neil rd location.

Barbara V. 
Rating:
5.0

Customer did not leave a comment.

BECKY M. 
Rating:
3.0

Equipment failure hitch latch lock did not work properly allowing trailer to come loose from ball while traveling down highway luckily saftey chains worked but electrical extension came loose so was unable reconnect brakes i was able to reattach trailer and limp to closest uhaul dealer to turn in trailer

Shannon H. 
Rating:
3.0

This rental was a huge hassle which in turn cost me time and money for my art business. My reservation was for a 6x12' enclosed trailer for 7am Friday morning at 1700 redwolf boulevard. When I arrive to pick up my trailer I was informed that all of their 6x12' trailers along with anything of similar size was already reserved and that I would need to go to another location (1020 Neil drive Jonesboro) however that location did not open until 8am. I agree and wait until 8am when that is actually the time I needed to be leaving town. Once I arrive, I am also informed that they do not have any 6x12' trailers. They did have a 5x10' which I agreed to rent. This trailer appears to be a very old trailer and they could not get the lights to work until changing out the wiring harness which took even more time and didn't help that I was already running behind. Once I get the trailer home to load my art, I suppose it had a leak because there was standing water on the inside of the trailer which I had to clean up. This is the first time I've ever written a review of any sort but I felt that this experience could not have been much worse. A phone call or a prompt that the desired trailer wasn't available could have saved me considerable time and money.

Brandon K. 
Rating:
3.0

rge manager was rude and uncaring. will never do service with company again.

EDWARD C. 
Rating:
5.0

None

David L. 
Rating:
5.0

Great service at the JONESBORO Ustorage. I was initially scheduled to pick up a dolly at the uhaul on red wolf blvd. upon arrival the representative came out with a test light and wanted to test my vehicles electrical. Wanted me to check my fuses as he had no power to acc in RV plug. Pulled the plug and it tested, not the vehicles fuse. Then he checked my tires on my 2014 suburban, said he could not rent to me as my tires seemed abnormally worn. They're 10 ply tires very hard tires. The guy's a buffoon. I left immediately and drove to UStorage and rented same dolly and down the road. 1300 miles without issue. Lights worked and tires were fine Stay away from the U Haul on Red Wolf Blvd. I understand that it's hard to find good employees in tight labor market, but the U Storage facility found one. Can't say the same for the Red Wolf blvd site my wife's adding same critique to social media Thanks

Brent Z. 
Rating:
5.0

The young man at this location was on top of everything.. he was extremely nice and greeted me the second I got out of my vehicle. And was ready to take my trailer. I would certainly recommend him as a person not your company to anyone.

David F. 
Rating:
5.0

Customer did not leave a comment.

Nathan D. 
Rating:
4.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

Justin processed us, and he was very kind and helpful. We'd easily recommend this location to anyone.

Karen S. 
Rating:
3.0

Customer did not leave a comment.

Pete P. 
Rating:
4.0

Customer did not leave a comment.

Pete P. 
Rating:
3.0

The vehicle did need to be cleaned out a little more. There was dog food in the floor but I just ignored it. Overall very good U-Haul and not run down. We made the trip from Arkansas to California without any problems.

Kristen G. 
Rating:
5.0

Whitney was fantastic. She went overboard to make sure the experience was great. Also, the check-in location in Springdale was great as well. After our poor experience two weeks prior at the Red Wolf location, we were skeptical, but Whitney assured us she would take care of us. I will steer all business Whitney's way in the future.

john C. 
Rating:
3.0

Customer did not leave a comment.

Natalie S. 
Rating:
4.0

Just make sure it doesn't take 2 hrs just to get a piece of equipment when its sitting right outside of the building.

Keith K. 
Rating:
5.0

Customer did not leave a comment.

Vicky B. 
Rating:
5.0

The people there were fantastic!

Micheal S. 
Rating:
5.0

Super friendly staff

kathy J. 
Rating:
3.0

Back of truck was full of dirt.

Gary B. 
Rating:
4.0

Customer did not leave a comment.

CHRIS H. 
Rating:
5.0

Customer did not leave a comment.

Felton B. 
No reviews have been submitted for this location.

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