Staff friendly and knowledgeable was explained everything will use again blond girl and brunette very professional sorry forgot there namesRichard B.
Jonesboro U Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Jonesboro, AR 72401
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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Everything was very acceptable. Staff were friendly; the truck was clean and ready to load. No complaints.JIM E.
The blonde haired lady's was rude!! She actually busted out the door and followed me to my vehicle as if she were going to attack me. I have filed a report over the phone. I was late. I called to let her know and she was very rude and told me to come now so I was unable to put gas back in the truck. When I arrived I dropped the key in the box as she instructed. She walked outside and shouted â€œHey, aren't you gonna check it in?â€ I started to do so but she began asking about my personal business and why I was late in which I do not believe is any of her business. She asked me to leave the property and followed me as I did in a manner that made me feel unsafe so I began recording the situation. She stopped walking when I began recording. This lady acted very unprofessional and made the situation almost personal. She treated me as if it were HER vehicle I was bringing back late and without gas. Even at that no one should be treated the way I was. And yes I lashed back with words after being treated so poorly. But someone like her with a temper that short and intense SHOULD NOT be working so where she has to interact with people. I have yet to receive and email or phone call back in regards to what is going to be done about this nor have I received a statement for what I owe for gas and or late chargeAngela F.
I tried to turn truck back in on web site on my son's phone it would not let me sent a code to my phone which I had left at home so when I got back to my phone I tried to trun it in and because I was 8 miles from location it would not let me turn it in so they told me I would be charged a $20.00 late fee know one told me you had to be right there I think it sucks because I tried to trun it back in and it would not let me I rented here before and never had any trouble but if this is how it's going to be when I tried to trun it in and it would not let me I will not rent here again.Nick T.
Had a blow out on the trailer, say on the side of the road about 2 hours, damaged the car and the ladies Bianca and Jessica were talking about me on there personal phone after I asked for a refund, worst customer service ever!!! I wouldn't recommend the Neil St location in Jonesboro to no one at all, the agent that I called from the 1-800 number was pleasant but those 2 were â€œwho they wereâ€Michael B.