I had reserved a truck. When I went in to pick up the truck they had tge truck. However, the lady in duty had no clue how to do a rental. She apologized and said she was not trained on how to do a rental. I explained that I had a reservation, showed her the reservation number and explained that she needed to find someone who knew.I had a moving crew ready to move and I needed the truck that day. She eventually found the keys and asked me to see if they started the truck in which they did. She said I could have the truck. I asked her if she needed me to do any paperwork or if she wanted to make a copy of my ID. Then she was like 'oh yes'. So she took a picture of my ID and I gave her my address and phone number. I also made her aware that the gas tank was under empty before I took the truck. Later the Uhaul place called me and got my information by phone. I was also overcharged. I think the store charged me and the Uhaul place charged me.Kathy K.
Customer Reviews for Joy Food Mart
(U-Haul Neighborhood Dealer)
Mount Crawford, VA 22841
Services at this Location:
- Mon–Fri9 am–5 pm
- Sat–Sun10 am–4 pm
Special Operating Hours
- 5/27/2023 - 5/29/2023: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Parking is limitedCindy B.
The store clerk knew nothing about the process for checking in a u-haul. Made me uneasy dropping off equipment.Thomas T.
The person renting the U-Haul could be more involved in the process. Instead of just saying â€œreserve on phoneâ€ over and overGregory P.
Personnel should know the procedures for rental returns.Millie A.
Customer did not leave a comment.Mack K.
Customer did not leave a comment.Jeff P.
It was frustrating that the location got changed the day before but this location was good.Matt G.
Customer did not leave a comment.Colin N.
Customer did not leave a comment.Douglas B.
Customer did not leave a comment.Pam R.
Customer did not leave a comment.OSCARISRAEL M.
I was over charge and it took them a whole hour just to give me the uhaul truck to pick a bed .Benjamin Z.
I'm very frustrated, not necessarily with the owner of Joy Food Mart, but with Uhaul Customer-NON -Service!!! The JFM owner hadn't processed a return yet. I was the first. He had very little idea of what he was doing. I don't blame him! He accidentally marks that I did not clean out the truck. when I pointed this out when he wanted me to sign, he said he had no idea how to take it out and I should call customer Service. I repeatedly tried C S by leaving my call back number. an hour later a got a call back and said I would next. The phone rings several times and Uhaul hangs up on me!!! I eventually pretending to be ordering a rental, and I got a real person, who could only affirm the photos shows it is clean. I am furious about all the time and still no help! Please call me for remedy!Dale D G.
Additional Services at this Location
We have the largest selection of new trucks!
Trailers & Towing
Our cargo and utility trailers start at $14.95!
We sell hundreds of products to make moving easier!