The UHaul website is extremely difficult to work with. It would be super great if it were maybe updated or revamped to be more customer friendly. Many thanks to the gentleman in Savanna who helped me with my rental, super kind!!stephanie S.
Customer Reviews for JP Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.THEODORE P.
Customer did not leave a comment.lori A.
Customer did not leave a comment.Eric R.
Customer did not leave a comment.Kathy M.
Great jobScott N.
Customer did not leave a comment.Juliene M.
Customer did not leave a comment.Aleesha P.
Customer did not leave a comment.RODNEY E.
Very helpful staff!!! Phil was amazing. He came out late at night and parked and unhooked the auto transport.Kelly B.
Phil at the drop off went above and beyond.Kelly B.
Rules and regulations are clearly explained, both verbally and in writing. I have used their services approximately 6 weeks ago and have not had any problems either time. I highly recommend them.CHARLES S.
My experience with u haul was horrible, except the guys in Savannah Illinois, they were great. I was supposed to pick up my vehicle in Rockford but because I didn't want to pick up a trailer in some other part of the state and take it to anthor city in the state I was going they gave away my truck, not to mention that they assagn 4-5 people to the same truck is what I was told by someone that worked there that day! I didn't realize when I reserved a truck that I was supposed to be an employee too. Not my responsibility to take their equipment to other places when I have x amount of time off of work to go to another state get a truck grab my belongings and get back to the state whick I live . Oh and was promised a discount for the extra 3 our tour to go get the truck, on the day I was supposed to move and keep people waiting that I had lined up to help All in all it was not a good experience. I should have kept my reservation with Penske at least I know they would have done this, it was less money with u haul but I would rather pay more to get the right service. Who does this uyou call a couple times the week of to make sure, they continue to tell you that your truck will be there. Walk into get it and they tell you no truck on moving day I think whoever is running this company needs to get their head out of their back side and make some changes. I will avoid this place like the plague because if this is how they run things, it happened once it can happen again. Bad business!!!!!😠louanne K.
Customer did not leave a comment.Reaine W.
Customer did not leave a comment.KRISTEN G.
No one was there. Had to use the drop box during normal hours.GARRETT C.
Customer service is top notch. These guys were very helpful in every way. Highly recommend this U-Haul location.Danny P.
The staff was courteous and the trailer was cleanARNOLDO R.