Customer Reviews for JPC Auto
(U-Haul Neighborhood Dealer)

150 reviews

465 State Rd 207   East Palatka, FL 32131

(386) 325-3757

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(386) 325-3757

465 State Rd 207
East Palatka, FL 32131

Services at this Location:

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

RUSSELL K. 
Rating:
5.0

Very helpful

JOHN E. 
Rating:
5.0

Customer did not leave a comment.

mark S. 
Rating:
4.0

I booked on line and when I got to the place on 17 South ,no one was there. I call the 800 hundred and they sent me to jpc auto who were very helpful

LINDA H. 
Rating:
5.0

Both the men I had been in contact with were very nice and very helpful .

JAMIE S. 
Rating:
5.0

Customer did not leave a comment.

aldan J. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN S. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN S. 
Rating:
5.0

Customer did not leave a comment.

Pauline W. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

These people are very kind and friendly and that is what you want when the stress of moving is on your mind. I would recommend JPC Auto to anyone who is doing a self move.

Ronald M. 
Rating:
3.0

The location is muddy from recent rains but the friendly and helpful service made up for mud!

DON W. 
Rating:
5.0

staff was very friendly and helpful

CHERYL F. 
Rating:
5.0

Great customer service!

ORLANDO T. 
Rating:
5.0

I went to the dealer east of where I rented first 2 weeks before I was to leave to make sure they would have a unit ready for me. Went there a few days before I was to leave to check to make sure all was ready and he had not got or even tried to get it. Told me he could not be sure he could get it and did not care. The dealer I got it from was great and made sure I had what I needed.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Christian H. 
Rating:
3.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

Nothing/Excellent service

Josephine G. 
Rating:
4.0

Customer did not leave a comment.

Troy W. 
Rating:
5.0

Knowledgeable

Carroll H. 
Rating:
4.0

Customer did not leave a comment.

RODERICK M. 
Rating:
5.0

All was well

Larry R. 
Rating:
5.0

Was in and out in about 10 minutes would have been shorter but my father Inlaw and manager got to talking about fishing and shrimping.

Fred T. 
Rating:
5.0

I dropped off after hours. The location was easy to find and there was ample room to turn the truck around and park.

Jeffrey I. 
Rating:
5.0

Customer did not leave a comment.

john F. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Very please with the owner. They went well beyond being helpful. Highly recommend renting from Jpc auto.

Travis R. 
Rating:
5.0

Customer did not leave a comment.

Tony M. 
Rating:
5.0

Paul & Jonathan were both very accommodating & helpful. I would definitely recommend them. Loren

Loren S. 
Rating:
5.0

The people working there and who assisted me were very professional and friendly. My all around experience with these personnel was exceptional.

Ronald M. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

They were pleasantly nice I am very satisfied

Ronnie W. 
Rating:
4.0

Customer did not leave a comment.

Brett G. 
Rating:
5.0

Great communication the gentleman met me there even though he was closed right on time I was able to get in and out great experience thank you

JOHN F. 
Rating:
1.0

Hard to find. Uhaul switched my dropoff location from less than ten minutes from my location to close to a hour. Location was a mud pit also hosting a auto junk yard.

Mark B. 
Rating:
5.0

not anything.was very pleased and u came in on your day off.That means so much to me.Thank you

Darlene C. 
Rating:
5.0

Very friendly and went above and beyond for us.

nancy S. 
Rating:
5.0

No one was there to check us in but was able to do over the phone.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
3.0

Customer did not leave a comment.

joyce S. 
Rating:
1.0

Very rude, kept calling me about the truck during my move and insisting that I bring the truck to his location. Called me 3 different times. Overcharged me by 1 full day and also charged me a cleaning fee when I personally cleaned the truck out myself. Would recommend that everyone stay away. Terrible U-haul representation.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

STEVE D. 
Rating:
4.0

best uhaul experience yet recommend this place to everyone professional custormer minded great place

Charles R. 
Rating:
5.0

Staff was terrific I was expected and everything was ready as promised

daniel J. 
Rating:
3.0

Customer did not leave a comment.

Thomas K. 
Rating:
3.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Customer did not leave a comment.

keven B. 
Rating:
5.0

Customer did not leave a comment.

tom H. 
Rating:
2.0

Looks like a junk yard..Par for area. Fellows were nice.

william U. 
Rating:
5.0

Nothing

TONY T. 
Rating:
3.0

Convenient

david B. 
Rating:
5.0

Customer did not leave a comment.

Donna R. 
Rating:
5.0

No need for improvement at this spot both owners were super personable and directed me to the best equipment/deal for my purpose extremely helpful and hands on googled my trailer up and ran all appropriate safety checks

walter F. 
Rating:
4.0

Customer did not leave a comment.

ERIC C. 
Rating:
2.0

Customer did not leave a comment.

jane P. 
Rating:
5.0

The only problem I have is with U Haul three times ive you U haul on the last three years and every time I have a issue withe reservation either it doesn't get booked or cancelled or im doible booked and they only have one no truck.The last place was awesome they help get through corporates mistake

Louis G. 
Rating:
4.0

Customer did not leave a comment.

Maria G. 
Rating:
3.0

Customer did not leave a comment.

DEXTER C. 
Rating:
5.0

treat them the same way I got treated

paul P. 
Rating:
5.0

Customer did not leave a comment.

Dennises B. 
Rating:
5.0

truck needed maint. oil light on, needed PM. steering wheel 45 degree off center, made steering difficult.

Warren H. 
Rating:
1.0

This place is a dump (literally). It is a auto scrap yard and does not represent your brand very professionally. It didn't even have a working bathroom on site.

Rexford G. 
Rating:
1.0

Customer did not leave a comment.

Robert E. 
Rating:
3.0

Make sure equipment is swept out

Aaron A. 
Rating:
3.0

Customer did not leave a comment.

Cyndi D. 
Rating:
1.0

I was very hesitant to even drive up to this location because of how poorly it looks. There was no clear sign or indication of where exactly to drop off the trailer and there was no access to any personnel for assistance. The rest of the U-Haul trailers and trucks were located pretty far down the road from the “drop-off” point and made it very confusing trying to decide where exactly I needed to leave the trailer. There was also no physical sign anywhere stating that this location was used by U-Haul.

Kelsey C. 
Rating:
3.0

Let me start off by saying The gentle man was very nice, With my experience I did noticed the Inside of the cab needs improvement it needs to be wiped down There was dust build up all over the dash and there was also sticky soda in and on the sides of the cup holders from some one previous, That I'm not to worried about but The main thing about my experience that I wasn't happy about Was that I was charged 14.00 for the insurance that I was unaware of that was added that I did not have to purchase since I can use my personal motor insurance, That's something that needs to be asked bc u don't have to purchase it and u shouldn't just add it with out the renter being aware, My experience was good other than that. I would rent from this location again if I needed to but think I will reserve my own online from any U haul from now on.

himman A. 
Rating:
5.0

Customer did not leave a comment.

david P. 
Rating:
5.0

Proved to be a very pleasing and personable experience. Everything was in order, and the personnel were extremely friendly and helpful.

Ernest D. 
Rating:
2.0

Location was closed when I dropped off the truck with no Dropbox for the key. I called and left a message, once I was contacted, the dealer tried to charge me for extra day. After he got the understanding that I returned the truck on time he then tried to say I went over my mileage, which I did not. Overall, poor customer service.

Mechelle J. 
Rating:
3.0

Customer did not leave a comment.

Kenneth A R. 
Rating:
2.0

Customer did not leave a comment.

Antonia G. 
Rating:
5.0

Very friendly and knowledgeable.

Waylon M. 
Rating:
4.0

Don't let the looks fool you. Excellent service and clean vehicle.

Daniel E. 
Rating:
5.0

Customer did not leave a comment.

W. Joseph B. 
Rating:
1.0

This was a horrible experience they over charged my account and we're very rude about. The did thought he hung up the phone I could hear them talking about me just plain rude

Desirae H. 
Rating:
2.0

The old man who actually hooked up the unit acted crazy. Impatient. Waving his arms around like a windmill and hollering, trying to provide directions. Not understandable. Everything came out OK, but he should not be dealing with customers. On the other hand, the counter man handled everything efficiently. No problem there. Equipment was OK all the way.

vincent H. 
Rating:
3.0

Customer did not leave a comment.

Carlos L. 
Rating:
5.0

Great customer service. Very helpful & gave wonderful instructions on truck & trailer.

Patricia W. 
Rating:
2.0

there was no person around

JIM S. 
Rating:
1.0

This is a junkyard, literally. The staff was nice and helpful but the lot screams "Stay Away"! It's like driving into a hoarders home. My two decades of driving tractor trailers was put to the test just trying to get in and out of the business.

Bryan M. 
Rating:
5.0

Very helpful with training prior to departure.

Keith C. 
Rating:
4.0

Very helpful.

David P. 
Rating:
5.0

Customer did not leave a comment.

robert M. 
Rating:
2.0

JPC auto got low marks not because of the people there, but because they had issues with U-Haul's computer system. It was slow and wouldn't accept my credit card payment. They had to call a U-Haul rep on the phone and enter my credit card info that way. This was after equipment I requested wasn't at my preferred pick up location. I never received a text from U-Haul telling me where my equipment was. The lady at my preferred pick up location called corporate, the lady from corporate sent me to another store. That store wasn't open. I was about to go rent a Penske truck when the lady from corporate called me and told me where the equipment I needed was. Now I want to make very clear that ALL the people I dealt with were very kind, apologetic and worked diligently to resolve my issues. My review is in no way targeted at them. Instead I believe U-Haul needs to look into their online reservation system. In my experience it either works very smoothly or it is the biggest pain in the ass to deal with. Because of this I will most likely take my business to Penske. They are at most Home Depot stores in my area, in addition to other dealers.

jason P. 
Rating:
5.0

Awesome customer service, the trailer did awesome. No problems will diffently go back.

Cody W. 
Rating:
1.0

Why reserve an do it all when you pick up haven't rented a dolly yet that functions as it should

marvin F. 
Rating:
5.0

Friendly, polite and great to work with!

PAT H. 
Rating:
2.0

Nasty junk yard moisquitos and gnats fling around in office could NOT wait to get out of the place

DEBORAH H. 
Rating:
3.0

I was double charged. I guess because I dropped off same day rented but after they closed. Not happy about that.

Tracy C. 
Rating:
3.0

Customer did not leave a comment.

DEAN D. 
Rating:
4.0

Customer did not leave a comment.

Nolan F. 
Rating:
3.0

Customer did not leave a comment.

Kevin D. 
Rating:
4.0

Customer did not leave a comment.

ADAM M. 
Rating:
2.0

The place is a junkyard (really is) truck was filthy.

JASON W. 
Rating:
2.0

Customer did not leave a comment.

DEBORAH C. 
Rating:
3.0

Customer did not leave a comment.

Tom B. 
Rating:
1.0

Customer did not leave a comment.

NORMAN W. 
Rating:
5.0

Great service thank you

Timothy B. 
No reviews have been submitted for this location.

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