Customer did not leave a comment.Jason H.
Customer Reviews for JRCs Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly owners make it a pleasure to do business with him. We will definitely be back!KEVIN H.
The U-Haul Central office and this outlet need to get their information together. I contracted a truck from the Auburn Nebraska dealer on Friday the 19th of February. On Monday the 22nd I received a text telling me the Auburn Dealer was no longer there and I Would need to pick up the truck in Bellevue Nebraska. They assured me I would not be charged Mileage from Bellevue to Auburn because I had rented a truck in Auburn to begin with.. Then I received a text on 24th that the U-Haul Dealer there did not have a truck and I would need to go to JRC in Bellevue for the truck but I would not need to pay mileage from there to Auburn. I went to pick up the truck and was told that the price was not $ 71.90 but $214.00 ???? I tried to explain the problem but could not get them to understand .. I did get the truck, what choice did I have, was told when I returned the truck I would be charged all the miles on the truck..I Picked up the truck at 4:00 pm on Friday and returned it around 1:30pm on Saturday. I was still charged $119.79 for mileage. It is 60 miles to Auburn from the Dealer.. After all this would you recommend renting a U-Haul to anyone???MERRILL D.
No problems. Easy return.DAVID N.
Customer did not leave a comment.ALBERT P.
Customer did not leave a comment.Terry N.
Overall it was fine. I just feel like it was overpriced.RONALD H.
The trailer was froze to the ground, there was no one to help hook up, no instructors were given, and the trailer had a flat tire. I had to call UHaul for service to change the tire before I headed out on my trip. No customer service at the pick up whatever.Jimmie R.
They had no idea what we were supposed to doJESSICA J.
Person who helped me seemed unfamiliar with the order process, so checkout took a while. And when I turned truck back in (I did a late dropoff rather than rive back the next morning) the website was unable to verify I was at the location (Even though my location sharing was on) and then the next morning when I called to verify charges the person I spoke with again seemed confused and was unable to verify additional charges instead directing m to just check my e-mail. I did see a new charge hit my CC but as of yet I still have not received any receipt or e-mail of any kind (This survey is the first e-mail I have seen)MICHAEL M.
Great pickup and drop off.William P.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.John F.