The only reason the cargo bay wasn't clean prior to my rental is the previous customer only cared for themselves. This facility is usually a self check in and self return. The renters should clean out the equipment. The facility access and parking is excellant. Highly recommend
BRENDON B
Customer Reviews for Jrs Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jr’s Sales staff was efficient and very friendly. Easy in and out.
Joseph BTruck was dirty I did mobile pickup and my truck wasn’t ready I had to wait another two hours to get the truck.
Jacob GNothing wrong with the place. However I wasn’t told that my local place didn’t have a truck for me and I would need to drive 50 miles one way to get the truck I ordered until one day before pick up. I received a 50 dollar credit but that seemed inadequate for the time and cost of such a distance. This also delayed my departure. In the future I’m not sure I will use U-Haul.
kelly aAll great.
kevin sVery nice
Angela BThe rental process was quite easy. This facility made getting in and out a pleasant experience.
Larry GCustomer service was less than helpful or friendly. She acted like we were bothering her for even showing up. Uhaul trailer had a flat tire.
Timothy BThe back of the truck should be clean and when you return the truck, somebody should be at the office so I’m not standing around waiting for somebody and then have to call customer service to return. The truck will ridiculous.
RICHARD TRenting the trailer process was quick, easy, and simple.
Derrick BFriendly helpful staff
W DEverything was great except there was no dolly supplied in the truck.
LISA DU-Haul computer systems were down. Rental Attendant made several calls to corporate techs for assistance and they acted bothered to try and help with the rental process.
Mike Sgreat friendly staff, quick easy process, the truck was clean and drove very well. would definitely recommend.
Garry MEasy,- I dropped it off, attendant approved and emailed me the receipt and I left.
DAVID MThe lady was very friendly and helpful.
TONYA AThe customer service at the location was great; I highly recommend them. The truck had better days yesterday. The AC didn't blow out of the vents, and the transmission seemed like it was in its final days.
ANDRE IGood service, but it took a long time, almost a half hour, to complete the paperwork.
JOHN RTires was bald and brown belt on back. Bounced everywhere
Donald MAll’s good
herbert mThis U-haul location would benefit from being accurate, honest, and professional. My online reservation wasn't read correctly by the rental person, and the in-person rental process took so long that my hired loaders were kept waiting. In addition, I was told that U-haul would be lenient with the mileage, since I had to drive so far to return the truck, yet I was charged extra for mileage. Finally, I was told that I could drop off my truck at any U-haul location in the nearest town to me (other than the one listed on my contract), yet, I received a call that I was going to be charged extra for dropping it off at the "wrong place." Thank goodness, the helpful manager at the U-haul location listed on the contract helped me and fixed the problem. This was not a good experience from beginning to end, except that the truck was clean and ran properly. I do NOT recommend this location to anyone. Truck renters should beware.
KAREN TThey were very friendly and helpful.
JASON TTruck was dirty, Gas tank was nearly empty, location could not be found when using the after hours App to pick up. Overall it took 40 minutes to get the code in order to open the lock box for the key?
Christopher KWas great service all the way thank you
ROBERT SDropped it off after hours so I can just go by what I saw. I had no interaction with the personnel.
ken bAlways excellent!
Anna PVery friendly and helpful service.
Michael GThe lady there took real good care of us..very satisfied:-)) Sincerely, Denise n Melvin Neff
Denise NNothing every thing was good and everyone was nice and curtious.
Darla PLove this home town shop. Great staff!!
Bryan SNothing. The point of contact was really nice and informative. I appreciated how she responded to my questions..
Michele HVery helpful in unloading equipment.
Gigi PIt costs way too much to rent a uhaul I will never do it again!
Cristina HExcellent customer service! I’d pick this location every single time!
Anna PTrailer was not the one advertised, and also had a marker light out.
Lane FThey stole 295.00 from me. I have been disputing this transaction to get my money back but they will not refund my money. That U-Haul overheated 2 times, I had to pull over and have a complete stranger help me. It wouldn’t gain speed over 40 mph. Upon returning the U-Haul the woman did not even come out to inspect the rental she was to busy laughing on the phone with someone. I asked her if I was all good and she said yes. AT NO POINT DID SHE STATE I WAS BEING CHARGED ADDITIONAL MONEY. I paid the rental fee, the only fee I authorized to have taken from my bank account. I returned the rental with a full tank of gas. I want the 295.00 refunded to my account immediately! This has put me in the negative in my account
Carrie YAlways helpful and have used JRs several times
Timothy BEverything was great
Timothy BEquipment getting old but still did the job well.
Larry SI did not get the lady’s name, sadly, but I could tell just by purchasing a U-Haul from her that she has an amazing soul. People like her are hard to come by. Will forever refer friends and family to this location.
Chelsea BGet it away from JR'S. He is a total asshole! Would never encourage anyone to go there!
goerge tThe customer service was terrible. Poor communication skills and very poor attitude.
nautika sEasy to set up, equipment was good, they reviewed my hook up to be sure it was right , plenty of moving blankets for me to use , made return super easy , if I need a rental again they will be my first call
JEFF WGreat customer service.
Timothy GExcellent people. Friendly and very efficient
RICK KThis was the best ever moving experience we’ve had. Junior expertly runs an exceptional business and his office girl/accounts meant Coreene is so very efficient! 10 stars out of 5 if it were only possible! Thank you so much!
Lisa R