Customer Reviews for Jrs Sales
(U-Haul Neighborhood Dealer)

264 reviews

4801 Dutch Ln   Saint Clairsville, OH 43950

(740) 526-0120

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat-Sun: 9 am–12 pm

Services at this Location:

Contact Us

(740) 526-0120

4801 Dutch Ln
Saint Clairsville, OH 43950

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat-Sun: 9 am–12 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

CORY C 
Rating:
2.0

This U-haul location would benefit from being accurate, honest, and professional. My online reservation wasn't read correctly by the rental person, and the in-person rental process took so long that my hired loaders were kept waiting. In addition, I was told that U-haul would be lenient with the mileage, since I had to drive so far to return the truck, yet I was charged extra for mileage. Finally, I was told that I could drop off my truck at any U-haul location in the nearest town to me (other than the one listed on my contract), yet, I received a call that I was going to be charged extra for dropping it off at the "wrong place." Thank goodness, the helpful manager at the U-haul location listed on the contract helped me and fixed the problem. This was not a good experience from beginning to end, except that the truck was clean and ran properly. I do NOT recommend this location to anyone. Truck renters should beware.

KAREN T 
Rating:
4.0

Customer did not leave a comment.

Peggy H 
Rating:
5.0

Customer did not leave a comment.

Richard H 
Rating:
5.0

They were very friendly and helpful.

JASON T 
Rating:
2.0

Truck was dirty, Gas tank was nearly empty, location could not be found when using the after hours App to pick up. Overall it took 40 minutes to get the code in order to open the lock box for the key?

Christopher K 
Rating:
5.0

Was great service all the way thank you

ROBERT S 
Rating:
5.0

Customer did not leave a comment.

bill s 
Rating:
5.0

Dropped it off after hours so I can just go by what I saw. I had no interaction with the personnel.

ken b 
Rating:
5.0

Always excellent!

Anna P 
Rating:
5.0

Very friendly and helpful service.

Michael G 
Rating:
4.0

Customer did not leave a comment.

Joe D 
Rating:
5.0

The lady there took real good care of us..very satisfied:-)) Sincerely, Denise n Melvin Neff

Denise N 
Rating:
5.0

Customer did not leave a comment.

GAIL R 
Rating:
5.0

Customer did not leave a comment.

REBECCA J 
Rating:
5.0

Nothing every thing was good and everyone was nice and curtious.

Darla P 
Rating:
5.0

Customer did not leave a comment.

Matthew P 
Rating:
5.0

Love this home town shop. Great staff!!

Bryan S 
Rating:
4.0

Customer did not leave a comment.

WENDY R 
Rating:
4.0

Staff was super nice. Just a suggestion: a small dumpster would be nice for when we swept the storage area and any refuse tenants may have. Overall it was a good experience.

Donna H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan K 
Rating:
5.0

Customer did not leave a comment.

Kenneth V 
Rating:
4.0

Customer did not leave a comment.

Tamara S 
Rating:
4.0

Customer did not leave a comment.

Juan R 
Rating:
5.0

Nothing. The point of contact was really nice and informative. I appreciated how she responded to my questions..

Michele H 
Rating:
1.0

Customer did not leave a comment.

John H 
Rating:
5.0

Very helpful in unloading equipment.

Gigi P 
Rating:
4.0

Customer did not leave a comment.

Joseph W 
Rating:
3.0

It costs way too much to rent a uhaul I will never do it again!

Cristina H 
Rating:
4.0

Customer did not leave a comment.

LORI M 
Rating:
5.0

Excellent customer service! I’d pick this location every single time!

Anna P 
Rating:
3.0

Trailer was not the one advertised, and also had a marker light out.

Lane F 
Rating:
4.0

Customer did not leave a comment.

FRAN M 
Rating:
3.0

Customer did not leave a comment.

Tracy C 
Rating:
1.0

They stole 295.00 from me. I have been disputing this transaction to get my money back but they will not refund my money. That U-Haul overheated 2 times, I had to pull over and have a complete stranger help me. It wouldn’t gain speed over 40 mph. Upon returning the U-Haul the woman did not even come out to inspect the rental she was to busy laughing on the phone with someone. I asked her if I was all good and she said yes. AT NO POINT DID SHE STATE I WAS BEING CHARGED ADDITIONAL MONEY. I paid the rental fee, the only fee I authorized to have taken from my bank account. I returned the rental with a full tank of gas. I want the 295.00 refunded to my account immediately! This has put me in the negative in my account

Carrie Y 
Rating:
3.0

Customer did not leave a comment.

Janet W 
Rating:
3.0

Customer did not leave a comment.

Susan R 
Rating:
5.0

Always helpful and have used JRs several times

Timothy B 
Rating:
3.0

Customer did not leave a comment.

SCOTT F 
Rating:
4.0

Customer did not leave a comment.

KEVIN J 
Rating:
5.0

Customer did not leave a comment.

Paul M 
Rating:
5.0

Customer did not leave a comment.

PAUL E 
Rating:
5.0

Everything was great

Timothy B 
Rating:
5.0

Equipment getting old but still did the job well.

Larry S 
Rating:
5.0

Customer did not leave a comment.

James C 
Rating:
5.0

I did not get the lady’s name, sadly, but I could tell just by purchasing a U-Haul from her that she has an amazing soul. People like her are hard to come by. Will forever refer friends and family to this location.

Chelsea B 
Rating:
5.0

Customer did not leave a comment.

Cindia P 
Rating:
1.0

Get it away from JR'S. He is a total asshole! Would never encourage anyone to go there!

goerge t 
Rating:
1.0

The customer service was terrible. Poor communication skills and very poor attitude.

nautika s 
Rating:
5.0

Customer did not leave a comment.

Lorie M 
Rating:
3.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

Bryan S 
Rating:
5.0

Customer did not leave a comment.

BRANDON N 
Rating:
5.0

Easy to set up, equipment was good, they reviewed my hook up to be sure it was right , plenty of moving blankets for me to use , made return super easy , if I need a rental again they will be my first call

JEFF W 
Rating:
5.0

Customer did not leave a comment.

Robert J 
Rating:
3.0

Customer did not leave a comment.

ALBERT P 
Rating:
4.0

Customer did not leave a comment.

Daniel A 
Rating:
5.0

Great customer service.

Timothy G 
Rating:
5.0

Customer did not leave a comment.

JANET P 
Rating:
3.0

Customer did not leave a comment.

James J 
Rating:
5.0

Excellent people. Friendly and very efficient

RICK K 
Rating:
5.0

This was the best ever moving experience we’ve had. Junior expertly runs an exceptional business and his office girl/accounts meant Coreene is so very efficient! 10 stars out of 5 if it were only possible! Thank you so much!

Lisa R 
Rating:
5.0

Customer did not leave a comment.

Theodore H 
Rating:
3.0

Customer did not leave a comment.

TERRI W 
Rating:
5.0

Customer did not leave a comment.

kathie y 
Rating:
3.0

Had major problems with this vehicle starting out picked up very dirty empty bottles in cab mud on inside of doors. Air conditioner did not work had to stop and get air conditioner charged so we did not roast. Check engine light on the whole way of trip and then truck broke down had to wait over 3 hours towed to a shop had to wait another 3 hours for repair missed our deadline of picking up our shipment. The company that I was going to pick up equipment for end up calling another vendor to do so because I had a unreliable vehicle. U-Haul representative was supposed to be in contact with me have not heard a word from anyone. I rent U-Hauls on a weekly basis but I'm considering going back to Penske if this is not handled correctly.

Chad J 
Rating:
4.0

Customer did not leave a comment.

april s 
Rating:
5.0

Customer did not leave a comment.

Brian S 
Rating:
5.0

Vehicles need to be checked out, A/C did not work it was a long 2 day trip.

HAROLD Z 
Rating:
4.0

Customer did not leave a comment.

JORJA J 
Rating:
5.0

Excellent service

Jairo T 
Rating:
5.0

The location was easily accessed, and the van was very clean and well maintained. JR was pleasant and friendly. Highly recommend this location.

Michael M 
Rating:
5.0

Had to cancel saturday because the uhaul wasnt returned. And they wouldn't help get me a smaller uhaul. Happened to find one yesterday. So am I getting my $50 since I was screwed over?

Keith R 
Rating:
5.0

I would suggest a back up camera on the 26' box truck as most are not used to driving something like that. Luckily I am used to 53' trailers. Also if the mirrors are adjustable that would be great as not everyone will have the same POV. Along with heated as the morning I took off with it the mirrors were saturated with dew.

JAKE K 
Rating:
5.0

Great service.

Kama M 
Rating:
2.0

Operator was a huge ass.

James M 
Rating:
5.0

Customer did not leave a comment.

Leigh H 
Rating:
4.0

Customer did not leave a comment.

Kelee L 
Rating:
5.0

Couldn’t improve anything, employee was nice and very helpful with getting my rental setup with last minute notice. Would 10/10 use this location again and recommend to other people!

LOGAN L 
Rating:
5.0

Customer did not leave a comment.

LYMAN W 
Rating:
1.0

We waited at this location for over 20 minutes in the office and nobody came to help help us. We decided to call and nobody answered. We left the keys in the drop box, left a message to call us ASAP that the truck has been turned in properly and still at 8pm, we have never received a call. We turned it in at 9:05 am. I called Uhaul to let them know the situation and was told I should have waited at the business—how long was my question?!?! I hope you consider your relationship with Jrs sales in St. Clairsville, OH- that was not a pleasant experience for us worrying that things would not be taken care of properly. I

Elizabeth S 
Rating:
5.0

Customer did not leave a comment.

Ethan P 
Rating:
5.0

Customer did not leave a comment.

Roger S 
Rating:
5.0

Customer did not leave a comment.

Joseph G 
Rating:
5.0

Customer did not leave a comment.

Gregory P 
Rating:
1.0

The owner yelled at me when I asked where I could leave my personal vehicle. Who runs a rental truck company without a place for drivers to leave their vehicle? Extremely rude and unprofessional.

Michelle W 
Rating:
5.0

Customer did not leave a comment.

Chad V 
Rating:
4.0

Friendly

Darrell P 
Rating:
5.0

Customer did not leave a comment.

JIM R 
Rating:
5.0

Customer did not leave a comment.

Christina B 
Rating:
5.0

Great experience

JASON C 
Rating:
4.0

The lady in the office was very helpful

richard h 
Rating:
4.0

It was the one of the best customer service experiences I have ever received. Lady on phone went out of her way to make the situation resolvable and convenient. Considering I called to cancel due to hassle of digital registration, this was monumental. She assisted to the degree that I kept the reservation and it went really well. The location is a little remote - that's the only negative.

Jennifer J 
Rating:
4.0

Customer did not leave a comment.

David B 
Rating:
3.0

The app again failed. Had to use website again and still had a very hard time uploading required photos. It took 30 minutes to return the truck when it should have been done in under 5. The online experience was terrible both for pickup and drop off and the hassle simply wasn't worth the effort. If I need for a moving truck in the future this experience will definitely have contemplating using another company the next time.

Joe D 
Rating:
3.0

I always use this location when I rent a truck but this last experience was not stellar. I requested to change my reservation and it was never notated. I had to call the main line, speak with 2 different reps before the problem was resolved. Upon picking up my truck, the remote key thing wasn't working properly and it took nearly 45 minutes and 2 additional phone calls to actually get in the truck. Furthermore, why advertise office hours, when you're technically not there during that time? Hopefully my next experience won't be as bad as this one.

Richard S 
Rating:
5.0

Customer did not leave a comment.

JOHN H 
Rating:
5.0

Customer did not leave a comment.

Ronald O 
Rating:
5.0

Customer did not leave a comment.

DOUG V 
Rating:
5.0

Clean windows

David B 
Rating:
3.0

Customer did not leave a comment.

RICHARD L 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

Back
To Top