Customer Reviews for JRS Smokey Land And Convenience Store
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great

Rating:

1.0

WORST.COMPANY.EVER WORST.APP..EVER WORST.CUSTOMER.SERVICE.EVER That about sums it up. 2 hours on hold, a frozen app, a clerk that laughed at my predicament, disconnected on hold twice after at least 30 minutes, no dolly as ordered, no call=back regarding complaints.

Rating:

1.0

Give the store more information and ability to assist customers

Rating:

3.0

It would have been nice to know in advance that my pickup would be entirely digital. I was expecting counter service, rather than completing the pickup on my phone. You need to let your customers know that there will be no assistance at this location.

Rating:

3.0

Let customers know that the pick up truck instructions will not appear until requested time of rental for mobile pick up. Also, after being on hold for help after being on hold for 10 mins to then not being able to get any advice about the pick up instructions, we were transferred to another line that was approximately a 40 min wait. We were on a time line which is why the truck was booked for that specific time. It would of been nice to know instructions a head of time that options in the dashboard only populate at precise time of pick up.

Rating:

3.0

I was first sent to another location that didn't set up my ride share, I then was sent to this location saying they would open within the hour, they didn't open for over an hour and a half, I then had to call customer support again for a 3rd time to get them to fix it so I could pick it up with the ride share properly, your "convenient" way wasted over 3 hours of my day and you still gave me a dirty van and expected it back early.