Interactions were professional and coordinated.Timothy H.
JRS Smokey Land And Convenience Store
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Courtice, ON L1E2J6
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Worst Customer service experience ever...lazy...tried to give an unsafe vehicle...alternate vehicle pull up door broke and lost half a day..although charged full....ordered 2 dollies...only 1 provided...then it was my fault for going to that location..and the provided dolly was not that good... CSR reps on the phone very helpful..was supposed to receive call from the District Manager...never happened...with all the issues had to.oush back my contractor and painters 1 day...again at my cost because unable to complete the move as truck was defective and without the 1 furniture dolly...took much longer and more heavy lifting... Needless to say....I will not be recommending this Uhaul location...nor Uhaul in general for anyone to use....I have used Uhaul several times in the past....and never have I experienced such poor service...that I actually needed to complain....but this time several phone calls and complaints.. Again the CSR on the phone very nice pleasant and as helpful as they could be....but their questionaire only reflects the experience with the local agent and the equipment...not their helpful service.. Poor on Uhaul....I guess 1 comllaint won't move the needle to improve your customers experienceAnthony M.
I was shown that my invoice would be 110 from the dealer. When I arrived home my invoice was 129.00. He showed me in his phone the 110.00 ams said that is what I would be charged. Only after I am home and a 100km+ from the dealer and nothing I can do.brian L.
I asked for a handcart when I booked but one wasn't included. Not a big deal I guess. The guys at the store were super polite though.Jeff L.
Poor experience overall. Waited an hour and twenty minutes before the store clerk called his manager that was able to do my order in 10 minutes. Granted my order was initially a self-serve order, however my phone location could not be found which was only 10-15 minutes of the issue. The U-Haul manager that was contacted was very helpful and resourceful, but the in-store staff left me feeling frustrated. As once I got into the truck the low tire pressure indicator came on, leaving me to stop at the closest gas station to fill the tire with air. Not a good experience.suzanne D.