Customer Reviews for J's Mobil
(U-Haul Neighborhood Dealer)

Rating:

3.0

Not happy that I was charged 32 for gas and I didn’t even go 20 miles and was charged for it Needed a customer service number and couldn’t find one

Rating:

1.0

The truck was filthy , it smelled so bad. I had to buy cleaning products and fabreeze . The truck needs a wheel Alignment. It was just a bad experience. Let me say it again IT STUNK AND IT WAS FILTHY

Rating:

4.0

I paid for an appliance dolly and there wasn't one in the truck. Please reimburse the $10 I paid for that.

Rating:

4.0

Pick up truck at the counter. Instead of the app. All kinds of issues with photo taking.

Rating:

4.0

The only problem I had was the truck had barely any gas ,it was just a little above empty.

Rating:

5.0

I always use this rental station Lovely people to deal with Port Jervis NY

Rating:

5.0

The entire experience was easy and the pick up and drop off was very organized in the Mobile app. Thank you

Rating:

3.0

To make sure that the vehicle is clean when the next customer picks it up. I had a bad experience when I picked up my vehicle. It was so dirty. There were so many bugs inside it was disgusting. It took me about an hour just to almost clean it.Waste of my time

Rating:

5.0

Checking in to receive the keys because we couldn't do the starting mileage without the keys

Rating:

3.0

Ordered blankets but not a dolley. A dolley was in the truck but no blankets.

Rating:

4.0

The tire sensor light was on as was the check engine light. Windshield wipe on my last truck was also broken. Mike and Lisa are always SUPER helpful considering there is ALWAYS an issue with the app and picking up the truck. I've rented from this location 3 times now and all 3 times they have gone above and beyond to try to help me. The customer service at the newburgh office is sub par however there was one woman that I had to speak to twice that was fantastic.

Rating:

4.0

Using your app was awful. It took me an hour to finally get the key to the van. It was unacceptable.

Rating:

5.0

N/A. Great experience

Rating:

5.0

Easy and friendly pickup

Rating:

4.0

Upon returning my keys, I was instructed to place it in the key drop box which had a very narrow opening that could not accommodate the keys. Did no one check this before. So instructions on returning the keys were incorrect and there was no one present to guide you.

Rating:

3.0

There were A lot of dents and damage on the vehicle once I arrived to pick it up. A lot of pictures that I had to take to ensure those damages were there

Rating:

3.0

Returned truck after hours

Rating:

4.0

Great customer service

Rating:

2.0

I rented with the mobile share. First I was 30min past my pick up time and was unable to start the rental thru the app. I had to call customer service to start which made me even later. Then when I returned the van I was unable to leave keys in drop box because the slot was too small. I guess made back when keys were just a skinny key . I had to call customer service again!! I also would suggest the establishment should put up no parking signs in the are where they want you to leave the uhaul. I had to ask a customer to move their vehicle because they parked right where the van needed to go.

Rating:

5.0

Everything went really well.

Rating:

4.0

I rented the same van in August at that time there is a notice displayed on the dash to “service charging system” imagine my surprise when the same message was displayed 10/12/23. The van also smells of cigarette smoke. Other than those two items it is super convenient location and easy rental.

Rating:

5.0

love Lisa, she is always so professional and courteous.

Rating:

1.0

Took me almost two hours to get the truck. App is garbage! Wouldn't except pics, Wouldn't except credit card, took 40 min to get it done with the help over the phone. And then same problem returning it. When I went to take pics to show there was no damage it didn't let me finish after I took just one Pic. It just jumped to the end page and I couldn't go back. Once again I had to call uhaul and explain over the phone. Nightmare!

Rating:

3.0

The fact that there’s no attendee for questions regarding the lock box,and the customer service isn’t knowledgeable about the area made it difficult to gain access to the key. Also no parking for your vehicle.

Rating:

1.0

My experience with the mobile app is abysmal. This time it took 40 minutes to get through the whole process of checking in, a;ll the time i was standing in the rain by the key box. The last time(3 months ago,) it took nearly 2 hours. the IOS app doesn't work, and the web browser version tends to crash my phone. on top of that the process of telling who I am is clunky. Why can't you get your identity pre-approved so that you don't have to prove who you are out in the cold, oir hot or rain? It's just a horrible experience.

Rating:

5.0

Excellent service, very friendly!

Rating:

2.0

Seats had animal hair all over them, I’m highly allergic to animal hair , I ended up in the hospital with a severe allergic reaction.

Rating:

4.0

Van was clean, well maintained & handled well. I will use them again in future.

Rating:

5.0

Friendly local rental folks Easy procedures pick up and drop off I intend to use again (Port Jervis,NY)

Rating:

5.0

The personal are very friendly and pleasant and helpful

Rating:

2.0

Give them a decent truck to rent when you have one available. Not a vehicle that has a riveted bumper from previous damage and tire sensors that are defective causing renter to waste time and miles. Finding a gas station, calling roadside service only to be told that that's normal for these safety sensors to be defective. Given vehicle with only a quarter tank of gas. Then have the nerve to charge an extra 13.00 for going over the mileage by one mile!!!!!!! Never ever again!!!!!

Rating:

3.0

That you have to use credit card given at time of pick up /drop off and cannot use cash.

Rating:

3.0

This location was fine. No one from Uhaul actually works there but the gas station attendant was very helpful.

Rating:

5.0

Flawless experience! Thanks

Rating:

4.0

Very helpful

Rating:

5.0

GREAT JOB

Rating:

3.0

Pick up was a pain because remote 24/7 uhaul website made it tedious and lengthy. Kept having to resign in start over. Annoying. Drop off was a breeze. Handed keys to a live person who was very nice.

Rating:

5.0

Excellent friendly service and the van was brand new, easy pick up and drop off. I will be renting another van shortly. Thank you Kevin….

Rating:

4.0

Both the gas station and the tire shop work together for rentals. Maybe they should consider working on a lot to get more trucks and for easier entry for customers. Great friendly people.

Rating:

2.0

Air tires, Tighten Mirrors. Sense of urgency.

Rating:

4.0

Just make sure that the inside of the trucks where customers are going to put their belongings is clean. Take notes of all damages in our and around the U-Haul. Lisa was very nice I would go back to get a truck from there.

Rating:

5.0

Simple, easy, friendly, awesome. Thanks!

Rating:

5.0

Thank you Lisa for your services. You were kind, patient and polite. You are brightening Uhaul with your presence and hard work . I would definately come back to your office and rent more vehicles.

Rating:

4.0

Dropped off vehicle after hours with key drop etc

Rating:

1.0

Pick-up truck needed cleaning, inside and out. App for returning truck, failed to work as needed. Was not able to upload photos that were required to go to next step. Very frustrating experience. Customer service is of absolutely no HELP!

Rating:

3.0

The pick-up procedure was very confusing. I was not aware that the “alternate contacts” would be contacted right away, as that was not specified. Both of these individuals were unable to answer the calls from UHaul, so I ended up waiting over 20 minutes just waiting. When I questioned things on the chat, the agent did not explain what was going on.

Rating:

5.0

Charging $14 for insurance and not letting you opt out is ridiculous. Because even if you get the insurance and something happens you are still responsible to pay for it… won’t be renting again !!!!!

Rating:

5.0

Best place to rent a truck!! Professional friendly people that run an incredible business.

Rating:

1.0

After waiting 35 minutes, and countless problems trying to pick up the truck and being told there was nothing the people inside could do to help, they had to call the manager from home to come finally help us. Don’t rent trucks at a location of the employees can’t help when problems occur.

Rating:

5.0

The mobile checkin process on the phone was to lengthy! I filled everything it online, it shouldn’t have taken so long at check in with the app

Rating:

5.0

The location was fine, truck was fine. The issue was, and likely for others, is the online checkin system. I wasted nearly 90 minutes attempting to get the truck. Multiple calls to customer service were marginally helpful. The entire process should be completed PRIOR to arriving at the location- similar to a car rental. I have left enterprise in under 10 mins, rental to driving away, all from my phone. Whomever set up the ride share rental process in this way, should be fired.

Rating:

3.0

smartphone check-out was not easy

Rating:

1.0

The truck was the filthiest truck I have ever been in, in covid this is unhealthy and dangerous. We drove it home and I had to wash it out completely in the inside and the back bed looked like it had never been clean, there was hay, leaves, debri and mud inside and outside of the truck. It had a huge dent in the passenger door. It took forever to get the code for the truck because no one told us we had to be where the truck was parked. I recently had knee surgery and it was hard to stand at length to sign up again, after I had filled all the info out the night before, it was awful service. We rent from you frequently and this was the worse rental pick up we have ever had, the truck was downright gross, no one should have rented that pig of a truck ever, whoever had it last just dropped it off, dirty. It took forty five minutes to clean it before we could even drive it. I used interior car cleaner and a bucket of water, the water was black when I finished and the rag that I usually wash and use again I threw in the garbage, it took four time of washing my hands to get the smell off of them. Disgusting.

Rating:

5.0

Nothing everything was excellent thank you.

Rating:

5.0

Lisa is the best !

Rating:

4.0

I had a problem returning the truck it kept telling me the mileage was incorrect

Rating:

5.0

Very clean and vwrt fast and she explained everythi g very clear awesome expiwrence

Rating:

1.0

After only using the trailer for two days and staying in state I only received 100 dollars back