Customer Reviews for JT Enterprises

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of JT Enterprises

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Thomas F. on

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Customer did not leave a comment.

Timothy S. on

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Van windows were very dirty

Carol H. on

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Customer did not leave a comment.

Jeffrey W. on

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The customer service representative who helped me when I arrived was excellent. He was able to get me signed up and through the process efficiently. The technician who helped connect the trailer was quite courteous and helpful.

MATTHEW W. on

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Customer did not leave a comment.

Atia S. on

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N/a

Ayah N. on

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The guy that helped me didnt even speak to me. He was on his personel cell phone the entire time I was in the building to get the keys. The cargo van was dented to hell and dirty. I refuse to pay a cleaning fee or a damage fee as I didnt cause any damage or dirt to be added. I took pictures before and after. UHAUL themselves is a good company but JT ENTERPRISE IS NOT!!!!!. Also my cargo van needed an oil change when I picked it up. Will never rent from this location again.

Kenneth P. on

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Customer did not leave a comment.

Elizabeth K. on

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The location itself was great and the owner was very nice. My issue lies with the corporate side of things. I specifically made sure that I did not have the extra insurance coverage marked when I signed up online and the website kept saying that I did. I finally was able to make sure it was unselected. I still got charged the $11 for extra coverage. I didn't notice until I returned the vehicle so I had to pay it. I feel like I was scammed into paying the extra coverage because of the way the online reservation system is set up. This is not the first time I have felt like the online reservation system was trying to trick me into paying extra for things I do not want.

cesar A. on

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Trailer did not have proper working lights. They sent me to a different location and they did not assist me either. Mobile uhaul repair came out and wasn’t able to fix issue either. Drive from there to Dallas, TX with no working taillights. Luckily I didn’t get stopped or have an accident due to no one wanting to assist me with the issue.

Sterling G. on

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Brett M. on

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Trina D. on

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Great movers! They were professional and friendly. Wonderful experience overall and I highly recommend them for your moving needs!

darryl S. on

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Customer did not leave a comment.

michael R. on

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Friendly and ready on time

Jill F. on

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Nothing everything went smoothly. I did after hour drop off

David H. on

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Customer did not leave a comment.

Wayne A. on

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craig K. on

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Very congested lot shared with several other businesses. Office was filthy and disorganized.. Staff was okay.

Vicky I. on

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Horrible customer service. The representatives ignored my questions and kept telling me not to worry. It was very frustrating. The main representative also did not explain the charges. He simply just charged my card. I experienced similar frustrations when I called to reserve the van. I would never recommend this location to anyone.

Shallu D. on

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The original pickup location was: Wiygul Automotive Clinic 6001 Lane Dr Alexandria, VA 22304 They didn’t have the size truck I reserved and lost me 1.5hrs used on movers hired through uhaul’s recommendation and I ended up getting charged for an extra hour.

David W. on

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Outstanding customer service

Ronal A. on

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Good

Courtney W. on

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They should open up a little earlier than the scheduled appointment time.

matthew W. on

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Customer did not leave a comment.

Veronica M. on

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Keep it up! Great customer service, very friendly, helpful. Great experience! Thank you so much!

Judith D. on

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Customer did not leave a comment.

Michael W. on

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TOTAL SCAM. NEVER RENTING FROM UHAUL AGAIN. COST ME $64 FROM ALABAMA TO VIRGINIA, BUT $375 FROM VIRGINIA TO ALABAMA. NO REASON FOR THAT.

DEMOND M. on

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I returned the truck at 5:55pm & the location was closed. Doors locked, no one there. It says it's closing time is at 6pm. It's not okay to state a closing time is at a "certain time" but employees want to leave for the holidays. Plus, the guy told me prior to my renting of the vehicle, he would be there until 6pm. I didn't get a chance to close out my contract. Plus, find out 2 minutes later, he was there! He just locked the door & didn't want to see any customers!

Jorge R. on

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Customer did not leave a comment.

Cara M. on

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Paul L. on

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Raza K. on

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The truck I received wasn’t cleaned from the previous renters. Secondly, it was raining and the wipers need to be replaced as they do not work. Third, the alightment and tire pressure of the vehicle need to be replaced

Socrates K. on

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I would try to avoid this location(002601) specially, since I was renting u haul for a lot of moving even suggest for other, now which I will stop. Surprisingly, there is after hour charge which never been before and I wasn't told there was a policy change when I was signing up. Also they lie I didn't bring the gas back where it was, something I was doing forever. Good to know,so that other will know as well. Thank you.

shawn C. on

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Good owners

Kevin M. on

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Customer did not leave a comment.

Demetria P. on

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The truck I reserved was not available and I was not notified until I arrived to pick it up.

edward P. on

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Customer did not leave a comment.

ishmeal A. on

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The pick up location does not have adequate knowledge to help and able stuff to help customers make good decisions. Drop off location charged my card on file twice for no apparent reason. They claim I returned the Equipment a day later mean while I returned the Equipment a day early.

James S. on

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Customer did not leave a comment.

Chris R. on

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They wanted me to back in a trailer in a tight fitting turn and opening just to drop off. Then assist with pushing the trailer in when the turns couldn't be made.

Zain M. on

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Customer did not leave a comment.

Adam G. on

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Michael H. on

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This is the only location I use and have been going there for about 10 years. Trucks and trailers as I need them.

Carlos M. on

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Customer did not leave a comment.

shamsodin N. on

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The customer service should be friendly and fares charged it’s not reasonable for one way.

brian T. on

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Go out of business

VENKY T. on

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Customer did not leave a comment.

Ihsanullah M. on

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Thanks

JOHN R. on

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Customer did not leave a comment.

Amanda W. on

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When I created my reservation this location allowed me to book the 24/7 mobile pick up. When I arrived to pick it up, the directions told me I had to wait until the location opened, one and a half hours later than my scheduled pick up time. If this location did not offer mobile pick up then I should NOT have been able to make the reservation that way. It was very inconvenient. The personnel working here, one of the gentlemen, was also very rude when we returned the truck.

Eduardo P. on

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Customer did not leave a comment.

Richard C. on

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The location is a little confusing to get to, at least in the dark. But there was plenty of space to park. Service was exactly what you would expect, promt, polite, easy to work with - who wants more stress when moving. Well done guys.

james F. on

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It was a good location, but I loaded my un-used boxes and was told that this location does not take back boxes or supplies. So I just lost about $15 in supplies, because I could not take them with me. I was not to happy about this, but I had no other choice but to leave the un-used supplies in the truck.

Austin B. on

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Customer did not leave a comment.

Kathryn K. on

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eugene M. on

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Joseph R. on

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Great customer service.

Van A. on

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Customer did not leave a comment.

Harold F. on

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The staff on site was friendly but the equipment I reserved online for 1200pm, was not available until 5pm. The online reservation allowed for me to reserve even though the equipment was already rented out and was not returned until 5pm. This resulted in me wasting gas, time and money to drive back and forth twice before actually getting the required equipment.

Sarah R. on

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Staff at this location was very helpful and friendly. I had no issues picking up the rented trailer.

Jesse B. on

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Customer did not leave a comment.

fred O. on

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Communication needs improvement

Carly R. on

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Robert L. on

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Very professional and polite.

Patrick S. on

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Customer did not leave a comment.

Richard S. on

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Truck interior was clean, but windshield was coated with sticky residue that would not wash off and impeded vision. Windshield itself was secured to body at both upper corners with tape. Reserved loading dollies not present, was told “It’s the main office, not our fault.” Contract not prepared properly. Staff rude.

Ruchika L. on

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Customer did not leave a comment.

jennifer E. on

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Patricia M. on

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Peter C. on

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They told me that if I didn't pick up the truck a day early that they would give it away, despite the fact that I had a reservation. They blamed it on the website, and were completely unapologetic. Their response was just "Yeah, the website sucks." The photos of the truck in the check in process were of the wrong truck, and the cab clearly hadn't been cleaned.

Joshua D. on

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I arrived at 10 AM which is both when I scheduled the pick up and when they open. I had to wait 50 minutes to pick up my vehicle. Their system was down and they were struggling to manually process transactions. After I received the keys to my rental truck, I see that the window was left down so that there were insects and leaves inside the cab. Avoid this place if at all possible.

William M. on

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The computer system was down nationwide but the check out process was smooth and pretty quick considering everything had to be done manually.

Nathan I. on

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Will be calling in a complaint. They did they following: - did not correct or credit the mileage mistake as they committed - they shared my number with an unknown person

Luke B. on

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The 24/7 pick-up is deceiving. I don't understand what the point is if you still have to wait for the location to be open to obtain the equipment. However, the location itself was great and helpful, as stated, the only annoyance was that the 24/7 pickup is not actually 24/7.

simcha T. on

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Customer did not leave a comment.

Ayman O. on

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My complain is NOT about this location, but regarding my order confirmation where I was scheduled to pick up from a UHaul closed to my home and the order was changed at the last minute to a different location which is over 5 miles away. Even time of pick up was rescheduled, which caused lots of problem for my family due to change of location and time.

Maria R. on

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Excellent Customer Service

Grant S. on

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Allow customer to be part of the review process when returning the truck. Charges were applied without giving opportunity for me to even see what they were. Statement with emailed with charges included before I was even told about charges.

JOHN S. on

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Customer did not leave a comment.

Ahmad J. on

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Charles T. on

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Jeffrey S. on

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Lucas B. on

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the location itself was a little dingy, and the staff was not particularly knowledgable/helpful. I was not notified that I had a 30-mile limitation on my reservation and wound up with overage charges. I was also not warned that there was a $20 fee for returning my equipment after hours, but before it was due.

Mahesh T. on

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Little to no signage for location for drop-off's. No proper location for parking trailers as site is on a hill thus the trailers start rolling down the hill. Nearly caused injury due to this.

Kimberly M. on

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This location is IMPOSSIBLE to find. Luckily someone uploaded a photo to google that showed the entrance around back. Got there at 10:05 and there was already a line out the door. Two staff members were playing football in the parking lot. One staff member almost gave a trailer away without a contract. The location did not have all of the products we reserved either; luckily, they took off the costs but it made moving more difficult. It took half an hour to get the truck. Our truck had 10 extra miles on it than was written on our paperwork, and the truck had boards with nails in the back and was not swept. We had to ask to have it cleaned. Overall, a lackluster experience.

Susan K. on

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Customer did not leave a comment.

Janis L. on

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Alexandra S. on

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John S. on

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Hannah T. on

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James K. on

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The drop off site was difficult to locate, the staff were not professional, and took a very long time to get the truck checked back in. The environment was not inviting and we did not feel it was a safe location.

Kenneth T. on

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Customer did not leave a comment.

Abdul Q. on

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Rude staff.

Fasil W. on

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I like to pick up the truck by 8AM and I learned to do that when I was make reservation on line but that was not happening when I was there on time and checking in over the phone on my reservation location story changed to after 2 hours of I was like to pick up.......why ??? ...???? didn't respect other people's schedule? If you don't ..please tell the truth.......please. RESPECT.

Bradley C. on

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Customer did not leave a comment.

Tyler L. on

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Location is difficult to find and the office is not presentable.

Jane L. on

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Very grumpy manager. Helpful assistant!

Jaymie W. on

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Customer did not leave a comment.

Yvonne H. on

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I always rent from this location. They always go above and beyond to help.

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