Very helpful. Made sure we were safe to tow long distance.Ray R.
Customer Reviews for JTB Sourcing LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jose S.
The front desk was friendly. The owner helped us attach the cargo trailer to the truck hitch with a forklift as it was incredibly heavy. Between my boyfriend and the owner they could not lift it to attach without the forklift.CARMEN J.
Customer did not leave a comment.Steven W.
Know your inventory moreVICTOR S.
Service was very slow, the guy wasn't there had to talk to him over the phone with an employee there. Took for ever and the first place I went to pick up my uhaul didn't have it.Jeffery D.
Returned at this location on a Monday and by Thursday I was still receiving emails and text that equipment was not returned. On Monday when I dropped off they assured it was taken care of. Then I returned because I never received confirmation and spoke to a person and they said don't worry we just need to scan it in. Called several times but number listed went to a full voicemail and couldn't get through. Still on Thursday I received another text and I called back and they said they hadn't scanned it in. They would look into it and call me back. They never did. Finally on Thursday I physically went in and had the guy give me a receipt and had him scan the equipment before I left. Immediately I received confirmation.Josefina J.
It took over an hour to get the trailer once we arrived. I had been calling to make reservations and did so online for several days beforehand. The guy on staff there was inputting my info as if it was brand new information and it took him a very long time. His hands were cut and bleeding from attaching the chains onto the hitch. I felt bad for him he should wear gloves. Didn't seem very professional.Tina R.