Customer Reviews for JT's Express
(U-Haul Neighborhood Dealer)

64 reviews

2545 US Hwy 13 S   Morton, MS 39117

(601) 864-3367

Hours

  • Mon–Sat
    6 am–8 pm
  • Sunday
    8 am–4 pm

Services at this Location:

Contact Us

(601) 864-3367

2545 US Hwy 13 S
Morton, MS 39117

Services at this Location:

Hours

  • Mon–Sat
    6 am–8 pm
  • Sunday
    8 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

nick M. 
Rating:
5.0

Keep up the good work.

NORMAN L. 
Rating:
5.0

Customer did not leave a comment.

Rusty I. 
Rating:
5.0

Customer did not leave a comment.

daejah H. 
Rating:
5.0

Customer did not leave a comment.

Freddrick B. 
Rating:
1.0

Owner asked me to unhitch my own auto haul from truck after. I informed him I had never done that before and not sure how. His exact words were “you don't have to go to college to know how to unhook a trailer.” I felt extremely humiliated and disrespected. I can't believe a business owner/associate of Uhaul would respond to a customer better yet anyone like this. I will never do business here again.

Chelsey T. 
Rating:
4.0

Patched corner! Not patched well! We drove from MS to Alabama and it rained the whole way and the truck got soaked on the inside! My microfiber sectional sofa and recliners are possibly ruined! Multiple boxes soaked thru! I let drop off location know of issue and he took pictures of patch! You may have to replace my furniture and some personal belongings!

Adam L. 
Rating:
4.0

This gentleman at least notated my issues about the BROKEN GAS CAP and that I couldn't fill up completely to a 1/4 tank. He suggested I call Jackson, Mississippi.

Donna M. 
Rating:
5.0

Easy pickup

Emigdio P. 
Rating:
1.0

Horrible experience the gentleman does everything himself at the store so hes working 6 different positions trying to check you in as you sit there and wait for several other customers to bypass you even though you were 1st keeping you there in additional 45 minutes to an hour because he doesn't know the system and can't execute it properly also but properly also the truck was dirty nasty did not have an aquarium extinguisher and the trailer we rented caught on fire and it burned up my Mercedes Benz Sadie's bands so horrible experience.

Gary G. 
Rating:
5.0

Will definitely use uhaul again sooner rather than later

William M. 
Rating:
5.0

I booked ahead and my uhaul was not available after it was confirmed 2 weeks ago ! Worst experience. But the location I had to drive to the man just was doing his part . So uhaul itself need to get it together

sharmia W. 
Rating:
2.0

The personnel did not know his passwords into the uhaul system. Although I had an appointment, the wait was over an hour. The blankets were dirty and smelled like wet dog. I had movers on standby that I paid to wait. This was costly.

SYBIL P. 
Rating:
5.0

Customer did not leave a comment.

SEAN G. 
Rating:
1.0

Is bad men

KELVIN M. 
Rating:
5.0

Customer did not leave a comment.

Milton C. 
Rating:
5.0

Got me on my way quick and easy

DONALD W. 
Rating:
1.0

Clerk wasn't very helping at all 10 other people we allowed to go in front of us finally once he was done just pointed to the car dolly and said its over there tires were sketchy at best no help attaching to truck also he added extra insurance with out asking

Clayton G. 
Rating:
5.0

Customer did not leave a comment.

delvegas G. 
Rating:
5.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
1.0

Muy mal servicio de asistencia en carretera no solucionan nada .rente una traila se daño una llanta estube tirado durante 4 horas esperándo que me respondieran la llamada y solo me dejaban en línea fuis a buscar otras agencias de U-Haul y me disen que no pueden aser nada solo los que llame a servicio en carretera al final busque una llamtera lo repare de mi dinero y retorne Donde lo rente y resulta que me cobraron el día de renta cuando no me sirvió para nada solo para perder mi día y mi tiempo porque que tirado muy mal servicio y si lo lee alguin que pueda aser cambios a su sistema sería genial yo soy cliente frecuente de la compañía pero después de esto lo dudo seguir rentado solo pido que se me rembolse mi dinero dela renta dela traila y una compensación por mi día perdido . Att kelvin Manueles

KELVIN M. 
Rating:
5.0

Customer did not leave a comment.

william M. 
Rating:
1.0

Stop with the bullshit charges!!! Never again

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

felicia M. 
Rating:
3.0

Customer did not leave a comment.

Dominque B. 
Rating:
1.0

The owner could do his job and be more polite

ANGELA W. 
Rating:
4.0

Customer did not leave a comment.

Paige R. 
Rating:
3.0

Customer did not leave a comment.

Patsy H. 
Rating:
3.0

not a known location but close enough to my drop off location .

Milton C. 
Rating:
3.0

Customer did not leave a comment.

Chrita H. 
Rating:
5.0

Customer did not leave a comment.

Gregory W. 
Rating:
5.0

Customer did not leave a comment.

KELVIN M. 
Rating:
3.0

I made a reservation three weeks ago for a trailer for today. I was supposed to pick it up at Brandon, Ms but when I called to confirm the reservation when I got the text they said it was transferred to Jackson. So I called there and they said it was transferred to Morton. I had to drive to that city and pick it up. They did tell me I could drop it off at the original location in Brandon.

ken P. 
Rating:
5.0

An unassuming location but easy to find. The attendant was having computer problems, but he was most accommodating and got me back on the road with excellent equipment.

ROBERT M. 
Rating:
2.0

Door on this unit needs repair.

Guy M. 
Rating:
3.0

Very friendly

Kristen N. 
Rating:
1.0

I was rerouted to pick up my uhaul at a location that was 30 miles out of the way. I placed the order more than a month in advance of my pickup date, and uhaul was unable to have the equipment at my requested site. Also, the pickup location they rerouted me to was a gas station in the middle of nowhere that was unable to sign out the equipment to me because a storm had taken out their register/system. I had to call Uhual customer service to check out my equipment. This was something I was trying to avoid by booking my pickup for an actual uhaul location so that any problems would easily be able to be solved by actual uhaul staff. The attendant at the location was not helpful at all.

Madeline H. 
Rating:
5.0

Customer did not leave a comment.

Joe W. 
Rating:
3.0

Light in truck didn't work

Jasmine S. 
Rating:
4.0

Customer did not leave a comment.

Osaka K. 
Rating:
5.0

Customer did not leave a comment.

jimmy E. 
Rating:
5.0

Nothing at this location. Sonny is super to deal with.

BRIAN R. 
Rating:
1.0

Not a good experience.

Bill K. 
Rating:
2.0

Customer did not leave a comment.

LANCE K. 
Rating:
4.0

Customer did not leave a comment.

kenetta W. 
Rating:
1.0

They didn't give me my money back he over charged me

Tynishia F. 
Rating:
4.0

n/a

JAMES D. 
Rating:
4.0

Customer did not leave a comment.

Chyanne N. 
Rating:
3.0

Customer did not leave a comment.

ANDY T. 
Rating:
1.0

SLOW SERVICE. MANY INTERRUPTIONS. Technician didn't know how to connect trailer to my vehicle. Technician could not work card payment. Had to withdraw funds from ATM in store (additional $2.99 withdrawal fee). NOT A GOOD EXPERIENCE.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

ANDREW R. 
Rating:
4.0

Customer did not leave a comment.

SANDRA W. 
Rating:
5.0

Customer did not leave a comment.

schkeara W. 
Rating:
3.0

Would help if customer friendly!

James M. 
Rating:
5.0

Customer did not leave a comment.

Jo H. 
Rating:
4.0

No comment besides, it's all good!

william L. 
Rating:
4.0

Customer did not leave a comment.

Gerardo C. 
Rating:
5.0

No problem with location. Trailer leaked and my items became wet during the trip.

Vincent S. 
Rating:
3.0

Customer did not leave a comment.

WILLY R. 
Rating:
3.0

then they yall was trying to charge me a extra day it took about 45 mins. to return truck

JIMMY C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top