Customer Reviews for JT's Express

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of JT's Express

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KELVIN M. on

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Customer did not leave a comment.

ken P. on

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I made a reservation three weeks ago for a trailer for today. I was supposed to pick it up at Brandon, Ms but when I called to confirm the reservation when I got the text they said it was transferred to Jackson. So I called there and they said it was transferred to Morton. I had to drive to that city and pick it up. They did tell me I could drop it off at the original location in Brandon.

ROBERT M. on

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An unassuming location but easy to find. The attendant was having computer problems, but he was most accommodating and got me back on the road with excellent equipment.

Guy M. on

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Door on this unit needs repair.

Kristen N. on

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Very friendly

Madeline H. on

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I was rerouted to pick up my uhaul at a location that was 30 miles out of the way. I placed the order more than a month in advance of my pickup date, and uhaul was unable to have the equipment at my requested site. Also, the pickup location they rerouted me to was a gas station in the middle of nowhere that was unable to sign out the equipment to me because a storm had taken out their register/system. I had to call Uhual customer service to check out my equipment. This was something I was trying to avoid by booking my pickup for an actual uhaul location so that any problems would easily be able to be solved by actual uhaul staff. The attendant at the location was not helpful at all.

Joe W. on

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Customer did not leave a comment.

Jasmine S. on

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Light in truck didn’t work

Osaka K. on

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Customer did not leave a comment.

jimmy E. on

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BRIAN R. on

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Nothing at this location. Sonny is super to deal with.

Bill K. on

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Not a good experience.

LANCE K. on

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Customer did not leave a comment.

kenetta W. on

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Customer did not leave a comment.

Tynishia F. on

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They didn't give me my money back he over charged me

JAMES D. on

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n/a

Chyanne N. on

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Customer did not leave a comment.