Super friendly guys at the counter. Helpful, efficient. No messing around. Location is perfect for me, I'm so glad I found this place.Kevin B.
Customer Reviews for JT's Wheels N Deals Ltd
(U-Haul Neighborhood Dealer)
Pottstown, PA 19464
Services at this Location:
- Mon–Fri9 am–5 pm
- Saturday9 am–2 pm
Special Operating Hours
- 12/4/2023: 9:00 am - 4:30 pm
- 12/25/2023: Closed
- 1/1/2024: Closed
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Richard W.
Customer did not leave a comment.Hunter Y.
Nothing really. Was able to drive to this location at a moments notice after going to another location where I reserved and no one was there. Guy here was friendly and set me right up and walked through everything I needed to do. Would use again and again for sureReginald B.
APP DID NOT WORK WELL AT ALLWilliam K.
Customer did not leave a comment.JOHN L.
When picking up the truck, the app/site wasn't working. Took about 15 minutes for it to load (I had a full 5G signal) Eventually it loaded, but then required me to re-enter all my information that I had previously added when I reserved the vehicle. A bit annoying, but once that was done, all was well.Justin D.
Customer did not leave a comment.Miguel A.
Customer did not leave a comment.Denise M.
Friendly, helpful, knowledgeable....would highly recommendRebekah C.
Great rental experience. Would recommend calling the dealer directly. The U-Haul website is not very reliable.Stephen M.
Joe was great help very nice everything he set up for me was great help , thank you joeLeslie K.
Customer did not leave a comment.James S.
Customer did not leave a comment.Raman K.
Staff and equipment were wonderful. I will be back again for trailer rental.Christopher L.
Customer did not leave a comment.Scott G.
Customer did not leave a comment.Frank K.
Great dudes at this location!Bob S.
Great place. ThanksDOLORES F.
Customer did not leave a comment.Heather E.
Always fantastic service ! Easy in easy out!DEBRA W.
Best rental experience ever. Thanks Joe!Edith B.
Customer did not leave a comment.DEBORAH F.
Customer did not leave a comment.Dziko T.
Customer did not leave a comment.Nicholas W.
Very helpful in hooking up the hitch and plug.Donald S.
Customer did not leave a comment.steve W.
Customer did not leave a comment.Gabrielle L.
The whole process was quick and easy. The guys there are very friendly. The van I rented was late model, clean, well maintained.Stephen E.
Great customer serviceJAMES D.
I requested pick up within walking distance. NO!!!! We get sent 13 miles away. Then we're NOWHERE NEAR to our storage load-up location which was 5.3 miles from our ORIGINAL REQUESTED U-Haul location. It was 19 miles to get to our load-up location. I only moved 1.6 miles. Yet now to return the truck It was 21 miles. What percent is the kick back to send a U-Haul rental far from their REQUESTED pick-up point to make the customer pay that much more money? The ONLY good thing was the gentleman at the forced U-Haul pick-up location was very polite and sympathetic to our then more expensive day. All it would have taken was a phone call not a last-minute email to inform me and all this aggravation could have been spared. How much more impersonal does U-Haul intend to get? Paula J SmithPaula S.
JTs was awesomeHarry S.
The man who helped us at check in was helpful and courteous.Christina G.
Customer did not leave a comment.ARROLD C.
Pitbull from across the street approached key box Cell coverage not goodLou R.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.George G.
Excellent service and very accomodating during check in and check out.Reden M.
Very easy to deal with, helped with accomdationsAngela M.
Customer did not leave a comment.Eric S.
Owner was so friendly and answered all my questions. I arrived before the business opened prepared to use the mobile check in and owner came out and not only greeted me but also checked me in. Upon return, he kindly allowed me to wait inside for my Uber. Van was completely clean and ready to go when I picked it up. Excellent experience.SUSAN S.
While I'm all for keeping older vehicles, this one most certainly could have used some wor (with over 107k miles). Every other van I've used has been newer and in better condition. I believe this one needs an update with the transmission, it was sluggish which would also account for the significant fuel consumption (I've done this same trip with a uhaul a few times and never used that much gas). Otherwise I have no complaints about the location at all. I find it to be efficient and quick to use. Equipment like I said is generally in really good condition.DANIELLA H.
Customer did not leave a comment.CONFESOR N.
Customer did not leave a comment.CHRISTOPHER A.
Customer did not leave a comment.Frank M.
Customer did not leave a comment.Daniel G.
Customer did not leave a comment.Fred I.
Customer did not leave a comment.Reginald B.
Customer did not leave a comment.Edward S.
The process was quick and friendly. Their trucks are newer and well maintained.Steve E.
Customer did not leave a comment.KENNETH M.
Customer did not leave a comment.khadaija J.
The battery was weak I had to jump to start with cables from another carJUAN C.
I didn't get a hand truck as I requested & i was charged for it. Plus I was told it was going to be $50 when I picked up truck and I was charged $95.00. Why was that?Lorraine A.
Gentleman was polite and courteous. Return was just as smoothe. Originally informed he would charge for 5 hours, if less, he would refund. By the time we returned home my CC had the refund. Very pleased with thus company, highly recommended.Antoinette F.
Customer did not leave a comment.Evelyn M.
Everything was greatMarc S.
Truck broke down in less than 5 miles.Nolan S.
The check in and out process on the app is slow and cumbersomeRandolph M.
Customer did not leave a comment.Joseph L.
Customer did not leave a comment.Wanda J.
Customer did not leave a comment.Dee L.
Customer did not leave a comment.David H.
Customer did not leave a comment.Yan S.
Customer did not leave a comment.Lincoln C.
All went very well. Staff was pleasent and helpful.David S.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.JENNIFER H.
Customer did not leave a comment.JESSICA B.
Customer did not leave a comment.Jan L.
He truly went above and beyond to offer me first class exceptional customer service in every aspect! He should be commended for excellent representation of the U-Haul brand. I feel very grateful that I chose this location for All of my moving and rental needs!Jeremiah M.
Customer did not leave a comment.Jill S.
Very professionalPaul M.
Nothing. Service was great.Michael M.
Customer did not leave a comment.Zachary D.
Customer did not leave a comment.Nicole T.
Process was easy even though the steps were new to meAndy G.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Cole M.
Customer did not leave a comment.michael B.
When I picked my trailer up I was told it had to be back by 3:15 for another customer. I had thought I'd rented for plenty of time to get my job done. When I realized I would be a few minutes late on my return I phoned and left a message. I returned my trailer at 3:25. All I was told was "you're good to go". Later that night I received my invoice and was charged a FULL second rental since I was ten minutes late. I can understand a late charge but a full rental? the time stamp for my return on the invoice was 3:47 pm. I know I was already on my way home by then. That was just the time the paperwork was closed out in the system. It's not that big of a deal to me and I'll eat the charge but in the future I'll schedule double the time I estimate when renting.Robert H.
Activate a call-back procedure to confirm a vehicle is available for the date requested . Speed up the check in process which should take no more than 5 minutes, especially for a returning customer.michael B.
Customer did not leave a comment.Charles B.
No improvement necessary! The owner is very friendly and the rental experience was seamless.Anna B.
Customer did not leave a comment.Jason M.
Customer did not leave a comment.Shanice F.
Customer did not leave a comment.Joyce D.
Customer did not leave a comment.Luis M.
Customer did not leave a comment.Tyrone B.
I needed to pick up the van at 7:30 AM but the online check in process was overwhelmingly frustrating causing me to change all the settings on my phone wasted over 45 minutes of my valuable time trying to get the rental. I ended up having to give up causing me to have to come back again at 9 AM to complete the process at the counter. It cost me time, money and a big headache!Miguel A.
Customer did not leave a comment.Steven C.
The owner seemed a bit frazzled when I gave him my name. Then he only had 10 blankets available, not 12. He also didn't look over the truck with me for any damages. I was also never told that I had a cap of 207 miles, when I booked it I was aware that the miles were not capped. I wound up paying an additional $148 that I wasn't expecting. I feel that was something important he should have mentioned to me.Diane M.
Customer did not leave a comment.Steven B.
Customer did not leave a comment.TANYA S.
Customer did not leave a comment.Gary C.
Customer did not leave a comment.Shawn R.
Man was really nice and helpful with directions and helped with any questions I hadTamara M.
Customer did not leave a comment.Eduardo P.
Easy to get rent and go. Great serviceShirley B.